Voice Compliance Transformation Lead, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Iselin

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

96600.00 - 206100.00 USD / Year

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Job Description:

Wells Fargo is seeking a highly motivated and strategic Voice Compliance Transformation Lead to join our Workplace Technology team. This role is critical in driving the transformation of our voice compliance infrastructure, aligning with one of our top strategic goals for 2025. This position is required to drive the transformation from the existing Voice Compliance toolset (Verba Recording, Nice Recording, Smarsh) to Theta Lake (Transformation of capture, supervision and archiving tools.

Job Responsibility:

Act as an advisor to the Product Owner to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within Workplace Technology
Assist in the development and execution of product strategies and roadmaps for resolution of highly complex and unique challenges
Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
Collaborate with design and engineering teams to define product requirements and specifications
Support the product management team in prioritizing features and enhancements based on user feedback and business goals
Monitor product performance and user engagement metrics to identify areas for improvement
Assist in the creation of product documentation, including user guides and release notes
Participate in product launch activities and provide post-launch support
Conduct market research and competitive analysis to identify trends and opportunities
Strategically engage with all levels of professionals and managers across the enterprise

Requirements:

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience using product/project management tools, such as Jira, Jira Align, Confluence, or MS Project
Strong analytical and problem-solving abilities to assess product performance and identify areas for improvement
Excellent verbal and written communication skills to collaborate effectively with cross-functional teams
Basic understanding of digital product development processes and methodologies
Ability to work well in a team-oriented environment and contribute to collective goals
Experience in the Financial Services industry
Capacity to thrive in a fast-paced and dynamic work environment
Genuine interest in technology and innovation

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 01, 2025

Expiration:
August 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Voice Compliance Transformation Lead

Wells Fargo

Location:United States, Charlotte ▼Iselin

Category:IT - Administration

Contract Type:Employment contract