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Vodafone · Call Center

Vodafone Travel Esim Service Desk Advisor

Egypt, Giza · Job Posted April 25, 2026

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Job Description

We are seeking a customer-focused individual to join our Vodafone Roaming Services (VRS) team as a Service Desk Advisor. This role is pivotal in supporting American and Canadian travellers using Vodafone’s eSIM bundles across Europe. Operating in a hybrid mode from VOIS Hub1, the advisor will provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers. The role is designed to uphold Vodafone’s global customer service standards and may expand to include voice support in future phases.

Job Responsibility

Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management
Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met
Identify and address secondary customer needs to enhance service value
Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels
Adhere to established procedures and contribute to process improvements where applicable.

Requirements

Fluent in English (C2 level) with strong written communication and fast typing skills
Skilled in handling account management and technical queries in writing
Emotionally intelligent with the ability to manage high-profile customers
Proficient in MS Office and capable of working rotational morning and night shifts
Committed to compliance and continuous self-development.

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Giza

Vodafone Travel Esim Service Desk Advisor

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