This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. The Security Delivery Associate Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients.This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance. The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.
Job Responsibility
Oversee the end-to-end delivery of security services, ensuring adherence to timelines, budgets, and quality standards
Ensure compliance with SLAs, KPIs, and agreed business objectives
Monitor service performance and implement corrective actions when required
Act as the primary point of contact for clients, ensuring clear communication and high customer satisfaction
Lead the execution of large-scale security projects across complex environments
Manage risks, scope, timelines, and resource allocation throughout the project lifecycle
Ensure alignment with regulatory requirements, industry frameworks, and internal policies
Drive continuous improvement initiatives to enhance service delivery efficiency and quality
Lead and manage security delivery teams, ensuring high performance and alignment with organizational goals
Conduct performance evaluations, coaching, and team development activities
Foster a collaborative and results-driven team culture
Engage and influence internal and external stakeholders across business and technical functions
Identify, assess, and mitigate risks impacting service delivery
Establish contingency plans to ensure service continuity
Track and report performance metrics to senior management and clients
Oversee issue resolution and escalate complex challenges to minimize service disruption
Ensure adherence to security standards, frameworks, and regulatory requirements (e.g., ISO 27001, NIST, PCI-DSS)
Support audit processes and ensure readiness for compliance assessments
Requirements
Minimum 10 years of experience in cybersecurity or IT security roles
At least 5 years in a security delivery or service delivery management position
Proven experience managing large-scale security programs and multi-disciplinary teams
Bachelor's degree in Computer Science, IT, Engineering, or a related field
Strong understanding of security domains:Threat management and incident response
Identity and Access Management (IAM) & Cloud security
Experience with security technologies: SIEM solutions, Firewalls and network security tools & Endpoint protection platforms
Familiarity with ICT system integration methodologies
Knowledge of IT Service Management frameworks (ITIL v4) and tools such as ServiceNow or BMC Remedy
Strong knowledge of security frameworks and standards (ISO 27001, NIST CSF, PCI-DSS)
Professional Certifications: CISSP, CISM, PMP (Project Management Professional) & ITIL Foundation
Experience in budget management, cost control, and resource planning
Knowledge of quality assurance processes and service governance
Strong leadership and team management capabilities
Excellent communication, interpersonal, and presentation skills
Ability to manage stakeholder expectations and influence decision-making
Strong analytical, problem-solving, and decision-making abilities