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The Vocalink Enterprise Change & Insights Team is seeking a Change Analyst to support the effective delivery of change across our organisation. This role plays a key part in enabling our teams to deliver value efficiently and sustainably, with a strong focus on agile ways of working, continuous improvement, and collaborative problem solving.
Job Responsibility:
Support the planning, delivery, and embedding of change initiatives across Vocalink throughout the program lifecycle
Assist in gathering, analysing, and documenting business requirements and translating them into actionable change artefacts
Work closely with Program and Initiative Managers to ensure change outcomes are clearly understood and communicated transparently
Track, monitor, and report on change impacts, risks, dependencies, and readiness activities
Participate in agile ceremonies, workshops, and feedback sessions to promote continuous improvement
Maintain and update change documentation, dashboards, and insights to support effective decision-making
Requirements:
Effective communicator—comfortable engaging with a wide variety of stakeholders and explaining change impacts succinctly and clearly
Show curiosity and a willingness to learn, asking thoughtful questions and actively seeking feedback
Demonstrate strong analytical skills with the ability to break down problems, identify insights, and communicate findings clearly
Have a foundational understanding of agile methodologies (e.g., Scrum, Kanban) and be enthusiastic about applying agile principles to change delivery
Be proactive and organised, able to manage multiple concurrent tasks while maintaining attention to detail
Nice to have:
Exposure to change management frameworks or large scale/complex transformation programs
Experience supporting or working within an agile delivery team
Ability to interpret stakeholder needs and translate them into actionable plans
Motivated to introduce and support innovative practices such as AI and automation
Basic experience with tools such as Jira, MS365 or similar collaboration platforms