Voc Program & Insights Manager Job at Robert Half (Greater Boston area)

New

Voc Program & Insights Manager

This role leads the client’s Voice of Customer (VoC) program and delivers action...

Location

United States , Greater Boston area

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Degree in management, communications, analytics, or related
3–5+ years of experience in VoC/CX program management, data insights, or analysis
Proficiency with Medallia or VoC/CX platforms
Strong program management and data analysis skills
Experience in professional services or financial services preferred
Familiarity with research methodologies and tools (e.g., Qualtrics, SurveyMonkey, Excel, Tableau, Power BI, or related)
Excellent organizational, communication, and collaboration skills

Job Responsibility

Oversee and optimize day-to-day VoC program operations
Analyze customer, operational, and market data for trends and opportunities
Support customer segmentation and integration of insights across teams
Lead or assist with market research, competitive analysis, and vendor management
Collaborate with internal teams and external vendors to inform strategic decisions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Member Experience Global Program Manager

As our Member Experience Program Manager, you sit at the center of the member fe...

Location

United Kingdom , London

Salary:

Not provided

WeWork

Expiration Date

Until further notice

Requirements

3+ years of experience in Voice of the Customer (VoC) programs with a deep understanding of feedback systems and customer experience analytics
Proven experience with Customer Engagement Management software (e.g., Qualtrics or Medallia)
Proficiency in SQL is considered a distinct advantage
Demonstrable record of creating Standard Operating Procedures (SOPs) and sustainable systems within a fast-paced environment
Exceptional communication skills with the ability to influence cross-functional partners and manage vendor performance
Highly organized and methodical approach, with a commitment to rigor and accuracy in data reporting and system management
Ability to navigate ambiguity and work flexibly while building new tools and processes from the group up
Previous experience in managing direct reports or leading project teams is preferred

Job Responsibility

Platform Ownership: Act as the global lead for Qualtrics and Oditly, managing the future roadmap, system troubleshooting, and vendor relationships to ensure the program remains competitive
Insight & Governance: Manage the program governance model, including workflow consistencies and partnering with Central Data to ensure technical logic and processes are optimised
System Design & Reporting: Design and implement new survey methodologies and customer journey touchpoints as product lines evolve, providing functional leaders with high-impact dashboards and data visualisations
Operational Standards: Own the creation and maintenance of Program SOPs, Quality Assurance documentation, and internal resource pages (Connect+) to ensure global accessibility and clarity
Data Strategy: Lead Text Analytics and verbatim feedback analysis to uncover actionable insights, reinforcing a consistent set of CX metrics and NPS targets across the business
Training & Adoption: Deliver system training for all user roles, ensuring high levels of program adoption and technical proficiency across various functions
Executive Reporting: Support routine reporting needs, including MBRs, QBRs, and deep-dive decks to provide visibility into member experience performance
Cross-Functional Collaboration: Partner with Localization, Legal, and Change Management teams to ensure survey implementations align with organizational standards and legal requirements
Team Leadership: Manage the Program Lead, providing guidance and professional development to ensure the successful execution of program milestones

Fulltime

VOC Communication Expert

VOC Communication Expert role at Hewlett Packard Enterprise focusing on survey d...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent combination of education and experience
Experienced in corporate policies, markets and processes
Min. 2 years of relevant experience in surveys
Knowledge of survey programming platforms (Qualtrics or other)
Knowledge on integration of survey tools and other tools like SFDC, SQL using API and JSON
Effective communication - Excellent in verbal and written communication
Strong analytical aptitude problem solving, logical reasoning
Knowledge of languages: HTML & JavaScript etc.
Good interpersonal skills and team-player attitude
Ability to effectively communicate program plans, proposals, results, and negotiate options

Job Responsibility

Survey Design and Planning
Project Management
Data collection & Analysis
Reporting and Actionable insights
Stakeholder Communication
Quality Assurance and Continuous improvement
Language proficiency and communication expertise

What we offer

Health & Wellbeing benefits
Personal & Professional Development
Unconditional Inclusion

Fulltime

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Manager - North Asia Growth Bets, Support Quality and Enablement

At Uber, we ignite opportunity by setting the world in motion. Our North Asia Mo...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, consulting, corporate strategy, or similar fields
Ability to handle multiple priorities and to meet deadlines in stressful situations
Strong verbal and written communication skills in English and Japanese

Job Responsibility

Integrate our support strategy for driver / fleet acquisition across North Asia, ensuring operational excellence, service quality, and long-term scalability
Build and launch efforts to upgrade our support experience quality across North Asian markets
Undertake specific market-based short-term enablement projects and take ad-hoc responsibilities (business reviews, analytics, Voice of Customer) etc.
Develop executive-level communications and presentations for Uber's leadership, leveraging strong verbal, written, and visual communication skills
Collaborate with various teams in Operations, Sales, Community Operations, and Product to develop high-impact solutions
Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights
Tackle day-to-day operational changes and root cause issues while leveraging VOC to build a program/influence other functional teams

Product Owner

As a Product Owner, you will serve as a key business leader shaping the future o...

Location

United States , Grand Rapids

Salary:

Not provided

Meijer

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
2-4 years of business experience in Merchandising, Retail, Loyalty, eCommerce, Omnichannel, or Voice of Customer
Strong understanding of VoC programs, customer feedback insights, loyalty drivers, and customer engagement strategies
Business understanding of retail operations, digital commerce, and customer behavior
Ability to translate business objectives into clear product requirements and prioritization frameworks
Basic awareness of SEO/SEM principles
Strong analytical mindset with the ability to interpret customer and business data to guide decisions
A proactive, business led approach focused on delivering measurable value and improving customer sentiment
Ability to confidently communicate and present business priorities to IT teams and cross functional partners
Quick learner with ability to master business systems and identify opportunities to reduce friction or enhance experience

Job Responsibility

Own and articulate the business vision for your product area, shaping how customers and team members interact across digital and instore touchpoints
Serve as the business's decision maker for your agile team(s), guiding direction and ensuring alignment with business priorities
Translate business strategies into clear product roadmaps, working closely with IT partners to bring new experiences, capabilities, and enhancements to life
Drive product initiatives end-to-end, ensuring features support key business goals-customer engagement, loyalty growth, operational efficiency, and seamless experience
Lead with a strong business perspective, prioritizing backlog items based on business impact, customer value, and feasibility
Partner closely with engineering, UX/UI, analytics, loyalty, merchandising, marketing, and customer care teams to deliver solutions that move the business forward
Champion the voice of the customer, ensuring feedback, sentiment trends, and insights shape product direction and business decisions
Analyze business and customer data-including loyalty performance, VoC themes, buying behavior, and market trends-to refine strategy and inform decision making
Advocate for a cohesive omnichannel experience, ensuring digital and instore interactions work together to support business goals
Bridge communication between business and IT, clarifying requirements, resolving ambiguity, and ensuring teams move in lockstep

What we offer

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth

Fulltime

New

Security Customer Experience Engineer 2

Security represents the most critical priorities for our customers in a world aw...

Location

United States , Multiple Locations

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position requires verification of citizenship due to citizenship-based legal restrictions.
Bachelor's Degree AND 5+ years’ experience in product/service/project/program management or software development OR equivalent experience.
Understands basic cloud architectures and technologies as they relate to Microsoft Sentinel Datalake or similar technologies.
Familiar with networking and web technologies relevant to Sentinel Connectors.
Has hands-on experience with setup and configuration of Microsoft Sentinel Datalake and Connectors or similar technologies.
Exposed to integration of Microsoft Defender XDR with Sentinel and familiar with Security Copilot in this context.
Experienced in basic onboarding and configuration of Microsoft Sentinel Connectors.
Familiar with connecting various data sources to the Sentinel Datalake.

Job Responsibility

Leverage engineering tools, customer telemetry, and direct customer feedback to identify product defects, usage issues, misconfigurations, and emerging signals.
Resolve highly complex, mission critical technical issues in a 24x7x365 operational environment.
Independently track and manage customer incidents, engaging customers and partners to understand issues, provide status updates, and communicate progress and next steps.
Investigate and troubleshoot issues using advanced diagnostics with minimal guidance.
Gather and synthesize customer and partner feedback to identify feature gaps, knowledge gaps, configuration issues, and key performance indicators (KPIs).
Design, implement, or contribute to new features, tools, and automation to improve product quality and customer outcomes.
Share best practices and technical guidance through multiple forums to help customers and partners remain current.
Identify opportunities to improve troubleshooting content and drive automation of complex solutions.
Proactively pursue professional development opportunities across product areas and business processes (e.g., mentoring, shadowing, training) to strengthen technical depth and impact.
Conduct proactive health checks to ensure customer environments are optimized and deployment ready.

Fulltime

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Voc Program & Insights Manager

Robert Half

Location:
United States , Greater Boston area

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

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