Voc Program & Insights Manager Job at Robert Half (Greater Boston area)

Member Experience Global Program Manager

As our Member Experience Program Manager, you sit at the center of the member fe...

Location

United Kingdom , London

Salary:

Not provided

WeWork

Expiration Date

Until further notice

Requirements

3+ years of experience in Voice of the Customer (VoC) programs with a deep understanding of feedback systems and customer experience analytics
Proven experience with Customer Engagement Management software (e.g., Qualtrics or Medallia)
Proficiency in SQL is considered a distinct advantage
Demonstrable record of creating Standard Operating Procedures (SOPs) and sustainable systems within a fast-paced environment
Exceptional communication skills with the ability to influence cross-functional partners and manage vendor performance
Highly organized and methodical approach, with a commitment to rigor and accuracy in data reporting and system management
Ability to navigate ambiguity and work flexibly while building new tools and processes from the group up
Previous experience in managing direct reports or leading project teams is preferred

Job Responsibility

Platform Ownership: Act as the global lead for Qualtrics and Oditly, managing the future roadmap, system troubleshooting, and vendor relationships to ensure the program remains competitive
Insight & Governance: Manage the program governance model, including workflow consistencies and partnering with Central Data to ensure technical logic and processes are optimised
System Design & Reporting: Design and implement new survey methodologies and customer journey touchpoints as product lines evolve, providing functional leaders with high-impact dashboards and data visualisations
Operational Standards: Own the creation and maintenance of Program SOPs, Quality Assurance documentation, and internal resource pages (Connect+) to ensure global accessibility and clarity
Data Strategy: Lead Text Analytics and verbatim feedback analysis to uncover actionable insights, reinforcing a consistent set of CX metrics and NPS targets across the business
Training & Adoption: Deliver system training for all user roles, ensuring high levels of program adoption and technical proficiency across various functions
Executive Reporting: Support routine reporting needs, including MBRs, QBRs, and deep-dive decks to provide visibility into member experience performance
Cross-Functional Collaboration: Partner with Localization, Legal, and Change Management teams to ensure survey implementations align with organizational standards and legal requirements
Team Leadership: Manage the Program Lead, providing guidance and professional development to ensure the successful execution of program milestones

Fulltime

Business Analysis Manager - Care Voice of the Customer Program Support

This role supports the Care Voice of Customer (VOC) program, spanning Internal a...

Location

United States , Bellevue; Frisco

Salary:

77900.00 - 140500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience
4-7 years Working experience solving analytical problems using quantitative approaches
4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.)
4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment
Problem Solving
Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives
Financial Modeling
At least 18 years of age

Job Responsibility

Monitors the health and stability of the Care VOC KPIs. Partners cross-functionally with stakeholders, frontline teams and with vendors to resolve issues
Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
Develop and maintain data and reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
Participate in the design and administration of reporting structures and interfaces for standardized use across teams
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

New

Digital Solution Engineer

Engages with customer technical decision makers and influencers. Leverages custo...

Location

Thailand , Bangkok

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience
4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
Certification in relevant (Microsoft or industry) technologies or disciplines

Job Responsibility

Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources across territories
Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams
Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development
Uses knowledge of customer context, cross-solution, or portfolio expertise to build credibility with customers
Leverages knowledge of programs and investments and proactively engages with engineering, product, and support teams to remediate blockers
Helps ensure consistency and quality of engagements through adherence of standards and best practices
Presents, applies, and customizes architecture patterns to partners or customers or businesses
Applies and customizes existing demonstration assets and demonstrates solutions based on multiple Microsoft products
Engages in partner sell-with scenarios by acting as liaison between the partner and team

Fulltime

Digital Solutions Engineer

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...

Location

Costa Rica , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience
Global collaboration is integral to our work at Microsoft, and proficiency in English is essential for effective communication in this role
Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 8+ years technical pre-sales or technical consulting experience OR equivalent experience
4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365
Power BI
Azure Administrator, Architecture, and Development exams
Cloud Platform Technologies
Information Security
Architecture)

Job Responsibility

Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized
Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies
Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development, leveraging partner and competitor knowledge
Works with account teams to shape strategic customer win strategy and tailor unique Microsoft value messaging to audience
Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer's business outcomes
Identifies opportunities to promote usage
Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale
Leverages knowledge of programs and investments (e.g., Microsoft Technology Center [MTC], exec briefing center, partner workshops) and proactively engages with engineering, product, and support teams to remediate blockers
Helps ensure consistency and quality of engagements through adherence of standards and best practices (e.g., managed service provider [MSP], managed certified professional [MCP])
Proactively helps to maximize impact of customer engagements by executing on solutions to blockers

Fulltime

Group Product Manager

The Group Product Manager leads the marketing organization for Werfen's Point-of...

Location

United States , San Diego

Salary:

160000.00 - 195000.00 USD / Year

werfen

Expiration Date

Until further notice

Requirements

Bachelor's degree in science, business, medical technology, or equivalent experience required
MBA a plus
Minimum of ten (10) years of progressive experience in product management, product marketing, marketing, or sales management within the healthcare or medical device industry, including demonstrated experience leading global product launches
Minimum of one (1) year of people-leadership experience required
Strong familiarity with hospital clinical workflows required — particularly the operating room, cath lab, emergency department, and intensive care unit
Ability to engage credibly with clinical stakeholders
Clinical, medical device, or in-vitro diagnostics background strongly preferred
knowledge of hemostasis, viscoelastic testing, or critical-care diagnostics highly preferred
Demonstrated experience leading or supporting products across the full lifecycle, including upstream concept development, launch, and commercialization
Proven leadership capability

Job Responsibility

Hire, develop, and retain marketing and product management talent
set clear performance expectations, deliver feedback, and build career paths that attract and motivates top performers
Provide day-to-day leadership of a small POC Hemostasis Product Management team across the assigned portfolio
Set team objectives and key results (OKRs) and allocate resources across product lines to balance launch readiness, lifecycle support, and long-range innovation
Own the integrated marketing strategy for the POC Hemostasis portfolio, ensuring product-line plans roll up to a coherent franchise narrative and growth agenda
Lead competitive analysis, market research, and opportunity sizing across the portfolio
translate findings into positioning, pricing, and investment recommendations
Develop and steward annual and long-range marketing plans, including market analysis, growth initiatives, and portfolio trade-offs
Direct structured Voice of Customer (VOC) programs across hospital clinical workflows — OR, cath lab, emergency department, and ICU — and translate insights into product requirements, evidence needs, and roadmap input
Stay informed on developments across hemostasis, viscoelastic testing, in-vitro diagnostics, and adjacent critical-care domains, and apply that perspective to future-state plans

What we offer

bonus-eligible position

Fulltime

Product Managers, Technical

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees...

Location

United States , Atlanta

Salary:

166587.00 - 170000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Master’s degree in Business Administration, Electronics and Communication Engineering, or related, and 3 years of relevant work experience
Bachelor’s degree in Business Administration, Electronics and Communication Engineering, or related, and 5 years of relevant work experience
Experience using Agile frameworks (Scrum, SAFe) and tools including JIRA and VersionOne to manage product backlogs, user stories, and sprints, and to facilitate continuous delivery and ensuring alignment between business requirements and development teams
Experience in SQL to perform data analysis, querying, and validation using SQL Server, MySQL, Oracle PL/SQL, and IBM DB2, to ensure actionable insights for decision-making and reporting
Experience in Waterfall methodology for managing full project lifecycles, including creating comprehensive Business Requirements Documents (BRDs), System Requirements Documents (SRDs), and Data Flow Diagrams (DFDs) using Visio and MS Word to ensure detailed documentation and process clarity
Experience in project management and requirements management tools including MS Project IBM RequisitePro, JIRA, and Rational Team Concert (RTC) to manage project timelines, resources, and deliverables, and to ensure efficient execution and alignment with stakeholder expectations
Experience in test management tools including Silk Central, TestRail, and ALM/Quality Center to track and manage test cases and defects, to ensure comprehensive testing throughout the software development lifecycle
Experience in UI/UX prototyping using Balsamiq, Adobe XD, and Microsoft Visio to convert business requirements into wireframes and mockups for enterprise web applications to create wireframes and mockups, to ensure effective design solution that meet business requirements

Job Responsibility

Owns product end to end for products or features with moderate level of complexity and scope. This includes crafting, managing, maintaining, and communicating product vision and roadmap including technical vision and capabilities
Partners with business and internal/external collaborators to understand current customer experience, identifies areas of opportunity
Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations
Conducts specific ad hoc analysis and provides insights to management on request
Recommends product feature set or technical improvements to improve customer experience
Works with external third parties to assess partnerships and licensing opportunities
Uses customer insights for product vision, strategy, roadmap, priorities
Create, lead, foster an active VOC feed for themselves and team
Actively looks for opportunities to delight or meet customer’s unmet needs
Translates product/platform strategy by writing detailed capabilities, features and user stories consumable for Dev teams for moderately sophisticated products. This work may include creation of prototypes

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Sr. Brand Marketing Specialist

The Sr. Marketing Specialist is an individual contributor on the Commercial PC S...

Location

United States , Austin

Salary:

74480.00 - 111720.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Experience in B2B marketing, whether agency-side or technology or enterprise environment
Proven ability to manage complex projects and cross‑functional stakeholder alignment
Experience supporting senior‑level content, communications, or executive‑facing programs
Familiarity with client VOC programs, customer research, or insights‑led marketing
Bachelor’s degree in Marketing, Business, Communications, or related field (preferred)

Job Responsibility

Support execution of executive- and segment-level thought leadership programs aligned to Commercial PC priorities and messaging frameworks
Contribute to development of B2B content, including briefs, positioning inputs, summaries, and internal and external-facing materials
Ensure thought leadership and analyst-backed content is properly packaged, approved, and delivered for use across demand programs and sales enablement
Ensure timely execution of all deliverables
Serve as the primary point of contact for Commercial PC customer story programs, coordinating between COEs and client stakeholders
Support scoping, development, and execution of customer stories and testimonials
Ensure content is aligned to messaging frameworks and delivered on time for campaign and sales use
Coordinate amplification of customer stories across paid and owned channels in partnership with campaign teams
Support internal evangelization of customer stories to drive adoption across content, campaigns, and executive communications
Track and report on program status, deliverables, and amplification performance

Fulltime

Sr. Product Manager - Technical

The VAS Core Mobility team is looking for a strategic and execution-focused Seni...

Location

United States , Bellevue

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Agile Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
SCRUM Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Agile Project Management Experience with Agile backlog/project management tools
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap
Identifies target customer(s) for existing or future products, and designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations
Drives specific ad hoc analysis and presents information to executive level management on request

What we offer

Medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
paid parental and family leave
family building benefits
back-up care
enhanced family support

Fulltime

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Voc Program & Insights Manager

Job Description

Job Responsibility

Requirements

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