VOC Communication Expert Job at Hewlett Packard Enterprise (Chennai)

Associate Claims Analyst

The Associate Claims Analyst processes, negotiates, and settles product liabilit...

Location

United States , North Olmsted, Ohio

Salary:

40000.00 - 55000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

5+ years of experience in claims management
Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
Ability to manage multiple tasks and priorities in fast paced, changing environment
Ability to travel up to 10%

Job Responsibility

Independently manage assigned claims throughout the claim lifecycle
Analyze and process product liability claims
Evaluate claims for validity and proper valuation
Collaborate with technical experts to execute product testing
Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
Open VOC or CAPA requests as necessary
Develop strategies to manage claims to an appropriate and timely resolution
Negotiate claim settlements up to designated authority level
Close and process claims in a timely fashion
Receive claims through various channels including phone, email, mail, worklist or the contact center

What we offer

robust health plans
a market-leading 401(k) program with a company contribution
product discounts
flexible time off benefits
adoption benefits
more
numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates

Fulltime

Associate Claims Analyst

The Associate Claims Analyst processes, negotiates, and settles product liabilit...

Location

United States , North Olmsted, Ohio

Salary:

40000.00 - 66000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

5+ years of experience in claims management
Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
Ability to manage multiple tasks and priorities in fast paced, changing environment
Ability to travel up to 10%

Job Responsibility

Independently manage assigned claims throughout the claim lifecycle
Analyze and process product liability claims
Evaluate claims for validity and proper valuation
Collaborate with technical experts to execute product testing
Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
Open VOC or CAPA requests as necessary
Develop strategies to manage claims to an appropriate and timely resolution
Negotiate claim settlements up to designated authority level
Close and process claims in a timely fashion
Receive claims through various channels including phone, email, mail, worklist or the contact center

What we offer

robust health plans
a market-leading 401(k) program with a company contribution
product discounts
flexible time off benefits
adoption benefits
more
numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates

Fulltime

Senior FAS – NGS/Proteogenomics

Serve as scientific expert for launch of new technology platform. Our client is ...

Location

United States , East Coast – any major hub

Salary:

Not provided

AchieveBio

Expiration Date

Until further notice

Requirements

PhD in Genomics, Biochemistry, Immunology or related Life Science discipline (or MS with 5+ years industry bench experience)
Minimum of 3 years Field Application Scientist experience
Hands-on experience with NGS workflows, including library prep, sequencing platforms, and basic data interpretation
Technical understanding of immunoassays, assay development and antibody troubleshooting
Familiarity with bioinformatics and data visualization platforms
Demonstrated experience contributing to scientific collateral, such as application notes
Excellent communication, presentation and troubleshooting skills
Demonstrated leadership and mentoring skills

Job Responsibility

Serve as scientific expert for customers and internal teams, combining strong technical knowledge of NGS and immunoassays
Assist with method development during pre-launch, and provide advanced technical support upon commercialization
Identify and collaborate with customers in the beta testing stage
Develop hands-on proficiency with the platform, working closely with R&D and Product Development teams prior to commercialization
Capture VOC feedback internally for product and documentation improvements
Provide pre- and post-sales scientific support including product demonstrations, technical presentations and training/troubleshooting of experimental design, complex assay challenges, workflow issues and data interpretation involving both NGS and immunoassays
Create customer-facing content, including training materials, slide decks, application notes, workflow diagrams and troubleshooting resources
Represent company at scientific conferences and seminars
Train and mentor other FAS as the team expands
Travel to customer sites and conferences approximately 50% of the time

What we offer

Competitive salary, plus bonus, car allowance and excellent benefits

Fulltime

Senior Product Manager

Senior Product Manager responsible for managing, growing and developing a long-t...

Location

United States , Conyers

Salary:

Not provided

Dover Precision Components

Expiration Date

Until further notice

Requirements

BS or BA degree required
10+ years of Product Management, Marketing, Strategy, Engineering, Business Development or related experience
Solid experience interacting with both internal and external customers is required
Past Experience in marketing, product management &/or commercial roles with progressively increasing responsibility
Refrigeration & Food Retail industry experience preferred
Proven skills in product marketing and product life-cycle management
Proven ability to lead courageously, to drive large cross-functional teams to success in challenging situations
Must works well with others - inspires trust and open communication amongst team members and peers
Proven ability to influence at all levels of the organization cross-functionally
Excellent communication and presentation skills, including strong active listening skills

Job Responsibility

Manage, grow and develop a long-term strategic roadmap for assigned product portfolio
Responsible for all aspects of the product life cycle management
Develop, manage and implement product/customer and marketing strategies, new product development programs, value propositions, pricing & commercial launch
Responsible for day-to-day project management of key product development
sales and complexity reduction initiatives
Managing the assigned product line P&L in terms of share & margin
Develop a thorough understanding of the overall market, including overall size/growth in retail grocery segments, industry trends/landscape, competition as well as insights and needs of customers and buying value chain
Develop multigenerational Product Line Roadmaps and secure cross-functional leadership consensus
Conduct voice of the customer (VOC), primary and secondary research to facilitate development of product strategies, product plans, and identification of new products and services opportunities
Identify and lead strategy projects to evaluate and provide strategic direction for innovative growth opportunities

What we offer

Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays

Cloud Solution Architecture - Dynamics 365 Finance & Operations

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for 10 years or more
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for at least 7 years or more
Native Japanese skill with highest proficiency + English skill for internal communication is a mandatory requirement
Strong Deep Technical Implementation expertise on Dynamics 365 Finance & Operations (F&O)
Deep technical expertise in Dynamics 365 F&O, including development experience in X++ across at least two modules: Finance, Supply Chain, Commerce, or Project Operations
Experience in conducting code reviews & performance tuning
Proven ability in debugging and performance troubleshooting, including use of Trace Parser
Solid understanding of performance patterns and anti-patterns
Basic level of functional Knowledge of Dynamics 365 ERP Family
Dynamics 365 Supply Chain Management

Job Responsibility

Enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technologies
Drive the team to ensure customers get value from their Microsoft investments
Adapt business models, plans, and solutions to insights
Act as the voice of the customers (VOC)/partners across communities to add and prioritize
Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner
Demonstrate and prove solutions capability and value
Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints
Lead customer/partner projects that implement technical architecture
Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal
Adapt methodology and apply governance to minimize business and technical risks

Fulltime

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Sr Product Manager

Senior Product Manager – AI Platform will lead product, engineering, data, desig...

Location

United States Of America , Remote-MA

Salary:

116700.00 - 225423.00 USD / Year

Arrow Electronics

Expiration Date

Until further notice

Requirements

Bachelors degree in a technical field
MBA a plus
12 years of industry experience with a bachelor’s degree or 8 years of experience with an advanced degree
Deep experience in the software industry, with AI & data experience in the last 5 years a must-have
supply chain industry experience a plus
Demonstrated experience managing and leading high performing teams
Experience defining shared software platform capabilities and managing portfolios of products across related workflows
Strong strategic thinking combined with world-class execution skills
Ability to lead by influencing in all directions internal and external to an organization
Comfortable navigating through ambiguity and making data-drive trade-off and prioritization decisions

Job Responsibility

Discover and champion customer problems, translating VoC into winning product roadmaps and execution plans
Own the AI & data platform product vision, strategy, and roadmap, aligning seamlessly with business objectives and customer outcomes
Identify and prioritize product opportunities with a passion for growth, balancing customer value, feasibility, and business impact
Lead market, customer, and competitive research and create business plans with compelling ROI
Define platform capabilities, APIs, data services, and shared infrastructure that enable multiple products and personas
Leverage exceptional product sense to make decisions on product functionality and GTM leading to product-market-fit and scale
Collaborate and lead agile teams of world-class engineering, data, architecture, and design experts to deliver scalable, secure, and extensible platform solutions
Inspire a level of collaboration with Sales, Marketing, and Customer Success that results in teams looking to you for go-to-market strategy, sales enablement, and product adoption
Execute flawlessly on product launches, build platform monitoring that ensures customer adoption, and champion continuous improvement across the organization
Build, lead, and mentor a team of Product Managers, including hiring, onboarding, coaching, goal setting, professional growth, and performance management

What we offer

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities

Fulltime

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

VOC Communication Expert

Hewlett Packard Enterprise

Location:
India , Chennai

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 25, 2025

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Job Description:

Job Responsibility:

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Nice to have:

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Job Posted:October 25, 2025

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