CrawlJobs Logo

VOC Communication Expert

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

Location Icon

Location:
India , Chennai

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

VOC Communication Expert role at Hewlett Packard Enterprise focusing on survey design, data analysis, and communication to drive customer and partner experience improvements.

Job Responsibility:

  • Survey Design and Planning
  • Project Management
  • Data collection & Analysis
  • Reporting and Actionable insights
  • Stakeholder Communication
  • Quality Assurance and Continuous improvement
  • Language proficiency and communication expertise

Requirements:

  • Bachelor's Degree or equivalent combination of education and experience
  • Experienced in corporate policies, markets and processes
  • Min. 2 years of relevant experience in surveys
  • Knowledge of survey programming platforms (Qualtrics or other)
  • Knowledge on integration of survey tools and other tools like SFDC, SQL using API and JSON
  • Effective communication - Excellent in verbal and written communication
  • Strong analytical aptitude problem solving, logical reasoning
  • Knowledge of languages: HTML & JavaScript etc.
  • Good interpersonal skills and team-player attitude
  • Ability to effectively communicate program plans, proposals, results, and negotiate options
  • Strong knowledge in data analytics and reporting out insights

Nice to have:

  • Knowledge on integration of survey tools and other tools like SFDC, SQL using API and JSON
  • Knowledge of languages: HTML & JavaScript etc.
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
October 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Hewlett Packard Enterprise - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for VOC Communication Expert

Associate Claims Analyst

The Associate Claims Analyst processes, negotiates, and settles product liabilit...
Location
Location
United States , North Olmsted, Ohio
Salary
Salary:
40000.00 - 55000.00 USD / Year
thermatru.com Logo
Therma-Tru
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in claims management
  • Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
  • Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
  • Ability to manage multiple tasks and priorities in fast paced, changing environment
  • Ability to travel up to 10%
Job Responsibility
Job Responsibility
  • Independently manage assigned claims throughout the claim lifecycle
  • Analyze and process product liability claims
  • Evaluate claims for validity and proper valuation
  • Collaborate with technical experts to execute product testing
  • Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
  • Open VOC or CAPA requests as necessary
  • Develop strategies to manage claims to an appropriate and timely resolution
  • Negotiate claim settlements up to designated authority level
  • Close and process claims in a timely fashion
  • Receive claims through various channels including phone, email, mail, worklist or the contact center
What we offer
What we offer
  • robust health plans
  • a market-leading 401(k) program with a company contribution
  • product discounts
  • flexible time off benefits
  • adoption benefits
  • more
  • numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates
  • Fulltime
Read More
Arrow Right

Associate Claims Analyst

The Associate Claims Analyst processes, negotiates, and settles product liabilit...
Location
Location
United States , North Olmsted, Ohio
Salary
Salary:
40000.00 - 66000.00 USD / Year
thermatru.com Logo
Therma-Tru
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in claims management
  • Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
  • Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
  • Ability to manage multiple tasks and priorities in fast paced, changing environment
  • Ability to travel up to 10%
Job Responsibility
Job Responsibility
  • Independently manage assigned claims throughout the claim lifecycle
  • Analyze and process product liability claims
  • Evaluate claims for validity and proper valuation
  • Collaborate with technical experts to execute product testing
  • Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
  • Open VOC or CAPA requests as necessary
  • Develop strategies to manage claims to an appropriate and timely resolution
  • Negotiate claim settlements up to designated authority level
  • Close and process claims in a timely fashion
  • Receive claims through various channels including phone, email, mail, worklist or the contact center
What we offer
What we offer
  • robust health plans
  • a market-leading 401(k) program with a company contribution
  • product discounts
  • flexible time off benefits
  • adoption benefits
  • more
  • numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates
  • Fulltime
Read More
Arrow Right

Senior FAS – NGS/Proteogenomics

Serve as scientific expert for launch of new technology platform. Our client is ...
Location
Location
United States , East Coast – any major hub
Salary
Salary:
Not provided
achievebio.com Logo
AchieveBio
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • PhD in Genomics, Biochemistry, Immunology or related Life Science discipline (or MS with 5+ years industry bench experience)
  • Minimum of 3 years Field Application Scientist experience
  • Hands-on experience with NGS workflows, including library prep, sequencing platforms, and basic data interpretation
  • Technical understanding of immunoassays, assay development and antibody troubleshooting
  • Familiarity with bioinformatics and data visualization platforms
  • Demonstrated experience contributing to scientific collateral, such as application notes
  • Excellent communication, presentation and troubleshooting skills
  • Demonstrated leadership and mentoring skills
Job Responsibility
Job Responsibility
  • Serve as scientific expert for customers and internal teams, combining strong technical knowledge of NGS and immunoassays
  • Assist with method development during pre-launch, and provide advanced technical support upon commercialization
  • Identify and collaborate with customers in the beta testing stage
  • Develop hands-on proficiency with the platform, working closely with R&D and Product Development teams prior to commercialization
  • Capture VOC feedback internally for product and documentation improvements
  • Provide pre- and post-sales scientific support including product demonstrations, technical presentations and training/troubleshooting of experimental design, complex assay challenges, workflow issues and data interpretation involving both NGS and immunoassays
  • Create customer-facing content, including training materials, slide decks, application notes, workflow diagrams and troubleshooting resources
  • Represent company at scientific conferences and seminars
  • Train and mentor other FAS as the team expands
  • Travel to customer sites and conferences approximately 50% of the time
What we offer
What we offer
  • Competitive salary, plus bonus, car allowance and excellent benefits
  • Fulltime
Read More
Arrow Right

Senior Product Manager

Senior Product Manager responsible for managing, growing and developing a long-t...
Location
Location
United States , Conyers
Salary
Salary:
Not provided
doverprecision.com Logo
Dover Precision Components
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS or BA degree required
  • 10+ years of Product Management, Marketing, Strategy, Engineering, Business Development or related experience
  • Solid experience interacting with both internal and external customers is required
  • Past Experience in marketing, product management &/or commercial roles with progressively increasing responsibility
  • Refrigeration & Food Retail industry experience preferred
  • Proven skills in product marketing and product life-cycle management
  • Proven ability to lead courageously, to drive large cross-functional teams to success in challenging situations
  • Must works well with others - inspires trust and open communication amongst team members and peers
  • Proven ability to influence at all levels of the organization cross-functionally
  • Excellent communication and presentation skills, including strong active listening skills
Job Responsibility
Job Responsibility
  • Manage, grow and develop a long-term strategic roadmap for assigned product portfolio
  • Responsible for all aspects of the product life cycle management
  • Develop, manage and implement product/customer and marketing strategies, new product development programs, value propositions, pricing & commercial launch
  • Responsible for day-to-day project management of key product development
  • sales and complexity reduction initiatives
  • Managing the assigned product line P&L in terms of share & margin
  • Develop a thorough understanding of the overall market, including overall size/growth in retail grocery segments, industry trends/landscape, competition as well as insights and needs of customers and buying value chain
  • Develop multigenerational Product Line Roadmaps and secure cross-functional leadership consensus
  • Conduct voice of the customer (VOC), primary and secondary research to facilitate development of product strategies, product plans, and identification of new products and services opportunities
  • Identify and lead strategy projects to evaluate and provide strategic direction for innovative growth opportunities
What we offer
What we offer
  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays
Read More
Arrow Right

Technical Segment Product Manager

We are seeking a dynamic Inbound Product Manager to shape our future System Leve...
Location
Location
United States , North Reading
Salary
Salary:
155000.00 - 248100.00 USD / Year
teradyne.com Logo
Teradyne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors in engineering or related field or equivalent experience
  • MBA or Masters in Engineering a plus
  • Overall 12+ years of experience with at least 5+ years in product development, product management, or equivalent leadership experience creating and deploying advanced technical solutions (ATE preferred)
  • Strong technical background and ability to use these skills in business settings
  • Solid understanding of modern digital semiconductor development - design, DFT, fabrication process, packaging, and device testing
  • Basic understanding of datacenter and client architectures for modern AI applications
  • Knowledge of Teradyne's ATE and/or SLT products is a plus
  • Strong influence, leadership, analytical, synthesis skills
  • Ability to travel up to 20%
Job Responsibility
Job Responsibility
  • Strategic Vision & Roadmap: Synthesize emerging market trends to define and execute the long-term vision for System level Test Platform
  • Value Proposition Development: Collaborate with Sales, Product Development, and the Marketing team to create a compelling value proposition, tailored to diverse markets including Datacenter Computing/AI, Mobility, and Automotive Digital
  • Product Management: Own the product definition, policy, structure, forecasting, pricing, go-to-market strategy and execution, and oversee end-of-life and transition planning
  • Marketing & Messaging: Develop dynamic and compelling messaging for customers, sales teams, and internal stakeholders while ensuring consistency and clarity across all communications
  • Cross-Functional Collaboration: Work closely across Marketing, Product Development, Sales, and Operations to drive strategic transitions that maximize market share, enhance profit margins, and reduce excess and obsolete inventory
  • Actively participate in external conferences and industry forums to both nurture strategic VOC as well as enhance the Teradyne brand
  • Develop and foster strategic relationships at customers and industry experts which lead to a competitive advantage for Teradyne
What we offer
What we offer
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible Spending Accounts
  • Retirement savings plans
  • Life insurance
  • Disability insurance
  • Paid vacation & holidays
  • Tuition assistance programs
  • Fulltime
Read More
Arrow Right

Cloud Solution Architecture - Dynamics 365 Finance & Operations

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for 10 years or more
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for at least 7 years or more
  • Native Japanese skill with highest proficiency + English skill for internal communication is a mandatory requirement
  • Strong Deep Technical Implementation expertise on Dynamics 365 Finance & Operations (F&O)
  • Deep technical expertise in Dynamics 365 F&O, including development experience in X++ across at least two modules: Finance, Supply Chain, Commerce, or Project Operations
  • Experience in conducting code reviews & performance tuning
  • Proven ability in debugging and performance troubleshooting, including use of Trace Parser
  • Solid understanding of performance patterns and anti-patterns
  • Basic level of functional Knowledge of Dynamics 365 ERP Family
  • Dynamics 365 Supply Chain Management
Job Responsibility
Job Responsibility
  • Enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technologies
  • Drive the team to ensure customers get value from their Microsoft investments
  • Adapt business models, plans, and solutions to insights
  • Act as the voice of the customers (VOC)/partners across communities to add and prioritize
  • Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner
  • Demonstrate and prove solutions capability and value
  • Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints
  • Lead customer/partner projects that implement technical architecture
  • Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal
  • Adapt methodology and apply governance to minimize business and technical risks
  • Fulltime
Read More
Arrow Right

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...
Location
Location
United States , San Francisco
Salary
Salary:
128700.00 - 153725.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree
  • 5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
  • Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
  • Tableau knowledge: Experience providing business requirements for dashboards
  • Customer Success Platform Experience: Vitally or similar
  • Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
  • translate complex data into actionable insights
  • Strong Project Management: Manage multiple projects from scope to delivery
  • organized & detail-oriented
  • Clear Communication: Concise written/verbal skills
Job Responsibility
Job Responsibility
  • Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
  • Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
  • Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
  • Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
  • Analyze trends and surface insights that influence strategic decisions and operational priorities
  • Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
  • Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
  • Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right
New

Product Manager

The Product Manager will lead product, engineering, data, design, sales, marketi...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
arrow.com Logo
Arrow Electronics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree in a technical field
  • MBA a plus
  • 8 years of industry experience with a bachelor’s degree or 4 years of experience with an advanced degree
  • Deep experience in the software industry, with AI & data experience in the last 4 years a must-have
  • supply chain industry experience a plus
  • Demonstrated experience managing and leading high performing teams
  • Experience defining shared software platform capabilities and managing portfolios of products across related workflows
  • Strong strategic thinking combined with world-class execution skills
  • Ability to lead by influencing in all directions internal and external to an organization
  • Comfortable navigating through ambiguity and making data-drive trade-off and prioritization decisions
Job Responsibility
Job Responsibility
  • Discover and champion customer problems, translating VoC into winning product roadmaps and execution plans
  • Own the platform product vision, strategy, and roadmap, aligning seamlessly with business objectives and customer outcomes
  • Identify and prioritize product opportunities with a passion for growth, balancing customer value, feasibility, and business impact
  • Lead market, customer, and competitive research and create business plans with compelling ROI
  • Define platform capabilities, APIs, data services, and shared infrastructure that enable multiple products and personas
  • Leverage exceptional product sense to make decisions on product functionality and GTM leading to product-market-fit and scale
  • Collaborate and lead agile teams of world-class engineering, data, architecture, and design experts to deliver scalable, secure, and extensible platform solutions
  • Inspire a level of collaboration with Sales, Marketing, and Customer Success that results in teams looking to you for go-to-market strategy, sales enablement, and product adoption
  • Execute flawlessly on product launches, build platform monitoring that ensures customer adoption, and champion continuous improvement across the organization
  • Build, lead, and mentor a team of Product Managers, including hiring, onboarding, coaching, goal setting, professional growth, and performance management
  • Fulltime
Read More
Arrow Right