VOC Communication Expert Job at Hewlett Packard Enterprise (Chennai)

Associate Claims Analyst

The Associate Claims Analyst processes, negotiates, and settles product liabilit...

Location

United States , North Olmsted, Ohio

Salary:

40000.00 - 66000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

5+ years of experience in claims management
Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
Ability to manage multiple tasks and priorities in fast paced, changing environment
Ability to travel up to 10%

Job Responsibility

Independently manage assigned claims throughout the claim lifecycle
Analyze and process product liability claims
Evaluate claims for validity and proper valuation
Collaborate with technical experts to execute product testing
Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
Open VOC or CAPA requests as necessary
Develop strategies to manage claims to an appropriate and timely resolution
Negotiate claim settlements up to designated authority level
Close and process claims in a timely fashion
Receive claims through various channels including phone, email, mail, worklist or the contact center

What we offer

robust health plans
a market-leading 401(k) program with a company contribution
product discounts
flexible time off benefits
adoption benefits
more
numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates

Fulltime

Senior Product Manager

Senior Product Manager responsible for managing, growing and developing a long-t...

Location

United States , Conyers

Salary:

Not provided

Dover Precision Components

Expiration Date

Until further notice

Requirements

BS or BA degree required
10+ years of Product Management, Marketing, Strategy, Engineering, Business Development or related experience
Solid experience interacting with both internal and external customers is required
Past Experience in marketing, product management &/or commercial roles with progressively increasing responsibility
Refrigeration & Food Retail industry experience preferred
Proven skills in product marketing and product life-cycle management
Proven ability to lead courageously, to drive large cross-functional teams to success in challenging situations
Must works well with others - inspires trust and open communication amongst team members and peers
Proven ability to influence at all levels of the organization cross-functionally
Excellent communication and presentation skills, including strong active listening skills

Job Responsibility

Manage, grow and develop a long-term strategic roadmap for assigned product portfolio
Responsible for all aspects of the product life cycle management
Develop, manage and implement product/customer and marketing strategies, new product development programs, value propositions, pricing & commercial launch
Responsible for day-to-day project management of key product development
sales and complexity reduction initiatives
Managing the assigned product line P&L in terms of share & margin
Develop a thorough understanding of the overall market, including overall size/growth in retail grocery segments, industry trends/landscape, competition as well as insights and needs of customers and buying value chain
Develop multigenerational Product Line Roadmaps and secure cross-functional leadership consensus
Conduct voice of the customer (VOC), primary and secondary research to facilitate development of product strategies, product plans, and identification of new products and services opportunities
Identify and lead strategy projects to evaluate and provide strategic direction for innovative growth opportunities

What we offer

Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Global Product Manager, Lab Automation

The Global Product Manager, Lab Automation will assist in the managing of the gl...

Location

United States , Sparks, Maryland

Salary:

99700.00 - 164300.00 USD / Year

BD

Expiration Date

Until further notice

Requirements

Bachelor's degree
At least 5 years of progressive experience in product management experience
Demonstrated experience with laboratory automation, robotics, or complex instrumentation
Proven track record of successfully launching and managing global products
Strong understanding of laboratory workflows, diagnostic testing, or drug discovery processes
Proficiency in market analysis tools and financial modeling
Outstanding critical thinking and analytical capabilities, with the ability to translate complex data into actionable insights
Excellent communication, presentation, and interpersonal skills, capable of influencing diverse audiences across all levels of an organization
Demonstrated ability to manage multiple projects simultaneously and adapt to changing priorities
Results-oriented with a strong business acumen and customer focus

Job Responsibility

Define and complete the global product strategy and roadmap for assigned lab automation platforms
Collaborate closely with R&D, engineering, and cross-functional teams to translate market requirements into detailed product specifications and drive successful new product introductions (NPIs)
Carry out comprehensive market research, customer segmentation, and competitive analysis to uncover opportunities and threats
Acquire and combine voice-of-customer (VOC) insights to support product development and portfolio decisions
Build comprehensive arguments for new product initiatives, including financial projections, return on investment analysis, and risk assessments to secure investment and prioritization
Build positive relationships and collaborate effectively with internal collaborators across R&D, Manufacturing, Regulatory, Quality, Sales, Marketing, and Service teams
Represent BD as a subject matter expert in lab automation at industry conferences, customer meetings, and internal forums, articulating product value and strategic vision
Observe product outcomes, market developments, and rival activities to discover opportunities for portfolio refinement, improvements, and rationalizations

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

New

Senior Internal Auditor Hospital Operations

This Senior Internal Auditor role will primarily focus on auditing processes and...

Location

United States , Charlotte

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's degree in accounting, finance, auditing, information systems or related field required
3-5 years of related work experience in provider healthcare, internal auditing or a related field such as accounting
Must possess moderate knowledge and understanding of internal auditing, accounting, technology, data analytics, healthcare compliance, and business principles
CIA or CPA professional certification is desired
Experience as a nurse and/or comfort in a patient care setting
Knowledge of revenue cycle function and the translation of patient care to documentation, coding and billing is a plus

Job Responsibility

Design, coordinate, and conduct independent audits that monitor the hospital and clinic activities and protocols of Advocate Health in accordance with applicable laws, rules, and regulations
Identifies operational and patient safety matters related to policy, accreditation, and federal regulatory standards
Researches and understands clinical workflows in hospital and clinic settings
Understands business processes and activities in order to appropriately determine risks
develops audit budgets, objectives and procedures
identifies findings and root causes
concludes as to the adequacy of internal controls
recommends opportunities for improvement
and evaluates leadership action plans
Conducts approved audit testing (interviews, document review, flowcharting, data analysis) to identify reportable issues for an audit project

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Corporate Communications Manager

We are looking for a proven corporate communications professional to help shape ...

Location

United States , New York; San Francisco

Salary:

159000.00 - 177000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum of 7+ years of experience in PR or corporate communications, with a significant focus on B2B, enterprise, and/or financial communications
Bachelor's degree
Proven track record of developing and implementing high-impact communications strategies that support a wide range of business objectives
Comprehensive understanding of the media landscape and fluency across financial and investor communications
Exceptional written and verbal communication skills
Ability to translate product milestones, business strategy, and financial results into compelling stories that can break through the noise with business press and enterprise audiences
Experience influencing senior stakeholders across Finance/IR/Legal/Product/Sales with competing incentives and tight deadlines

Job Responsibility

Develop and execute a comprehensive communications strategy to proactively drive B2B and financial narratives across all of Uber’s business lines
Counsel senior executives and business leads on communications challenges and opportunities, finding opportunities to advance Uber’s business strategy to complement communications objectives
Cultivate and maintain deep relationships with top-tier business, financial, and trade journalists, as well as secure key conferences and speaking engagements for executives
Draft and edit all communications materials, including comprehensive announcement plans, press releases, talking points, and social posts
Lead corporate issues management for B2B/financial narratives, partnering with business, legal, and policy teams on both rapid response and longer-term reputation mitigation
Highlight key successes within Uber’s business internationally for a US audience, and support regional teams for global announcements

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits

Fulltime

VOC Communication Expert

Hewlett Packard Enterprise

Location:
India , Chennai

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 25, 2025

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Job Posted:October 25, 2025

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Job Posted:
October 25, 2025