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Vmware Expert role at Hewlett Packard Enterprise providing innovative IT services to advise, integrate, and accelerate customers' outcomes from their digital transformation. The position involves working in a hybrid model with average 2 days per week from HPE office.
Job Responsibility:
Admin, Operate and Manage vSphere Datacenter
Resolve customer's issues via telephone, email, or remote sessions
Identify and escalate issues in a timely manner to vendor according to process guidelines
Leverage internal technical expertise to provide the most effective solutions to customer issues
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Handle Problem Management, Post Incident Reviews and RCA
Requirements:
Bachelor's degree in Engineering (or Equivalent)
Minimum 10 years of relevant experience in Enterprise Managed Service environment
Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage
Flexible to work in 24/7 support environment
Experience in ESXi and vCenter upgrades
Experience in ESXi command line interface
Experience in vCenter Appliance vPostgres database
Experience in vCenter HA, DRS, and other cluster features
Experience in Virtual Machine operations and configurations
Experience in vSphere Authentication, and Certificate Management
Experience in vSphere Performance Monitoring, Performance Chart, and esxtop
Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS)
Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations
Experience in vSphere security and ESXI hardening
Experience in log analysis and RCA
Experience in Network troubleshooting, packet capture using pktcap and Wireshark
VMware PowerCLI knowledge and scripting experience
Good knowledge on VMware SRM and vSAN
Basic knowledge on Physical Network and Storage technologies
VMware Cloud Foundation (VCF) Data center deployment
Experience in SDDC Manager
Experience in VCF components upgrade
Experience in VCF troubleshooting & root cause analysis
Experience in NSX-T troubleshooting & root cause analysis
Experience in vSAN OSA & ESA
Good understanding on DHCP, DNS and Active Directory
Basic knowledge on Linux Operating Systems
Nice to have:
Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL
Excellent written and verbal communication skills
Commitment to deliver high quality product and solution support
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity
What we offer:
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
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