VMware Engineer

• Resolve customer's issues via telephone, email, or remote sessions
• Identify and escalate issues in a timely manner to vendor according to process guidelines
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
• Maintain quality on case documentation, SLA timeframes and operational metrics
• Performs within the Productivity Measure of the team (scorecard)
• Handle Problem Management, Post Incident Reviews and RCA

• Bachelor's degree in Engineering (or Equivalent)
• Minimum 5 years of relevant experience in Enterprise Managed Service environment
• Certification on the latest track like VMware VCP, RHCSA, CCNA, ITIL is an added advantage
• Flexible to work in 24/7 support environment
• Minimum level should be INT if applying as part of Internal Job Posting
• Admin, Operate and Manage vSphere Datacenter
• Experience in ESXi and vCenter upgrades
• Experience in ESXi command line interface
• Experience in vCenter HA, DRS, and other cluster features
• Experience in Virtual Machine operations and configurations
• Experience in vSphere Performance Monitoring and Performance Chart
• Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS)
• Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations
• Experience in vSphere security and ESXi hardening
• Basic VMware PowerCLI knowledge and scripting experience
• Good understanding of VMware SRM and vSAN
• Basic understanding on DHCP, DNS and Active Directory
• Basic knowledge on Linux Operating Systems
• Basic knowledge on Physical Network and Storage technologies
• Excellent written and verbal communication skills
• Commitment to deliver high quality product and solution support
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency
• Support other team members and seek their advice to make decisions on complex issues

Certification on the latest track like VMware VCP, RHCSA, CCNA, ITIL

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment
• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing