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The VMware Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. The engineer is responsible for managing, configuring, and optimizing VMware virtual infrastructure to ensure high availability, security, and performance of enterprise systems for internal and external customers on multiple platforms. This role involves deploying and maintaining virtual machines, managing vSphere environments, performing upgrades, troubleshooting issues, and supporting disaster recovery initiatives. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Job Responsibility:
Being a team member for Vmware Cloud Engineer
resolving customer issues, working in collaboration with partners across the business, as required
Install, configure, and maintain VMware vSphere, ESXi hosts, and vCenter Server environments
Working on VMware Cloud Foundation and VMware NSX environment for patching and troubleshooting scenarios
Monitor virtual infrastructure performance, capacity, and availability using VMware native tools and third-party monitoring solutions
Manage VM provisioning, migration (vMotion), cloning, snapshots, and storage configurations
Apply patches, updates, and security hardening to VMware infrastructure
Troubleshoot virtualization-related issues, working with cross-functional teams for resolution
Implement disaster recovery solutions for virtualized environments (e.g., Zerto, VCDA, Site Recovery Manager)
Maintain documentation of VMware configurations, standard operating procedures
Ensure compliance with IT security policies, licensing requirements, and industry best practices
Support integration with SAN/NAS storage systems, networking, and cloud-based virtualization solutions
Collaborate with Account Managers and Lead Techs to provide fanatical customer support
Collaborate and share knowledge with other Engineers on the support floor
Independently manages VMware environments, handles performance tuning, participates in migrations/upgrades, and coordinates with cross-functional teams
Scheduling the VMware maintenance activities as per agreed customer window
Working on tickets and customer calls to troubleshoot the issue and resolution
Requirements:
3–5 years of hands-on experience on VMware administration
Strong knowledge of VMware vSphere, ESXi, vCenter, vSAN, and related technologies
Hands on experience with VMware Cloud Foundation, VMware NSX and Zerto will be an added advantage
Exposure to monitoring and reporting platforms (Aria Operations)
Familiarity with Windows Server and/or Linux operating systems in virtualized environments
Understanding of networking concepts (VLANs, Port Group Creation, virtual switches, NIC teaming)
Experience in performance tuning, capacity planning, and resource optimization
Good knowledge and understanding of fiber channel SANS, NFS and vSAN
Good working knowledge and understanding of HP/DELL Server hardware platforms
Good understanding and knowledge/troubleshooting of Disaster Recovery technologies (e.g. ZERTO, VCDA, SRM)
Strong troubleshooting skills and ability to handle multiple tasks and prioritize work
Excellent communication and documentation skills
3-5 years related technical experience in administration with VMWare, including a minimum of 2 years’ experience equivalent to a VMware Cloud Engineer
Experience with Vmware administration, vSphere life cycle management, disaster recovery tools
Bachelor’s degree in computer science, Information Technology, or equivalent work experience
Nice to have:
Hands on experience with VMware Cloud Foundation, VMware NSX and Zerto will be an added advantage
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