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Visitor Services Team Member

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Napier City Council

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Location:
New Zealand , Napier

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

43100.00 - 50800.00 NZD / Year
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Job Description:

Join the Visitor Services team at the National Aquarium of New Zealand on a 1-year fixed term contract and play a key role in creating memorable experiences for our guests. This varied role rotates across admissions, retail, café, and events, giving you the chance to welcome visitors, sell tickets and tours, serve in the café, support retail sales, and help deliver functions and birthday parties. No two days are the same, and you’ll be part of a supportive roster that ensures a fair share of weekends off. We’re looking for someone with great people skills, a can-do attitude, and a passion for delivering excellent service. You’ll bring experience in customer service, hospitality or retail, be confident with cash handling and computers, and enjoy working as part of a team. In return, you’ll get the chance to work in one of Napier’s most iconic attractions, meet people from all over the world, and contribute to an organisation that’s all about learning, conservation, and community.

Job Responsibility:

  • Engage with visitors at front-of-house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships
  • Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales
  • Help bring events to life, from responding to party bookings to assisting with set-up, service, and pack-down for functions and celebrations

Requirements:

  • Confident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail
  • 1–2 years of experience in a customer service role
  • Solid computer skills and attention to detail
What we offer:
  • Discounted Health Insurance Work Scheme + Eye Test Subsidy
  • Retailer Discounts + Study assistance
  • Employee Assistance Program (OCP)
  • Quarterly values awards + Birthday vouchers + Social club
  • Free flu vaccinations (annual)
  • Ka Awatea Cultural Wānanga + NCC Kapa Haka
  • Te Reo Māori language classes

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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