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Visitor Services Team Member

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Napier City Council

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Location:
New Zealand , Napier

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Contract Type:
Employment contract

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Salary:

43100.00 - 50800.00 NZD / Year

Job Description:

Step into a dynamic role at the National Aquarium of New Zealand – welcome guests, manage café and retail experiences, and be part of a team dedicated to fun, learning, and memorable moments. Join the Visitor Services team at the National Aquarium of New Zealand on a one year fixed term contract and play a key role in creating memorable experiences for our guests. This varied role rotates across admissions, retail, café, and events, giving you the chance to welcome visitors, sell tickets and tours, serve in the café, support retail sales, and help deliver functions and birthday parties. No two days are the same, and you’ll be part of a supportive roster that ensures a fair share of weekends off.

Job Responsibility:

  • Engage with visitors at front-of-house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships
  • Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales
  • Help bring events to life, from responding to party bookings to assisting with set-up, service, and pack-down for functions and celebrations

Requirements:

  • Confident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail
  • 1–2 years of experience in a customer service role
  • Solid computer skills and attention to detail
What we offer:
  • Discounted Health Insurance Work Scheme + Eye Test Subsidy
  • Retailer Discounts + Study assistance
  • Employee Assistance Program (OCP)
  • Quarterly values awards + Birthday vouchers + Social club
  • Free flu vaccinations (annual)
  • Ka Awatea Cultural Wānanga + NCC Kapa Haka
  • Te Reo Māori language classes

Additional Information:

Job Posted:
February 24, 2026

Expiration:
March 13, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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