CrawlJobs Logo

Visitor Services Supervisor

United Kingdom, Norwich 13.95 GBP / Hour · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

Supporting the Visitor Services Duty Management Team, the Visitor Services Supervisors play a crucial role in ensuring that all our visitors to Norwich Theatre Royal, Norwich Playhouse and Stage Two receive a friendly, informed welcome and have a brilliant experience whilst they are with us. Covering both front and back of House areas, the Visitor Services Supervisor work with the Duty Manager to help ensure the safety and security of all public, visitors and staff, from opening the buildings to the final close and locking up.

Job Responsibility

  • Support duty management team in safety, security and comfort of all visitors across three venues
  • Ensure first class visitor welcome and memorable experience
  • Manage volunteers on duty
  • Ensure comfort and health & safety of public, visitors, employees and volunteers
  • Adhere to evacuation procedures
  • Manage opening and closing of venues
  • Supervise evacuation of auditoriums in emergencies
  • Assist duty managers at performance times
  • Supervise stage door welcome
  • Support communication with audiences
  • Complete checklists and daily reports
  • Ensure best practice in visitor welcome
  • Handle visitor complaints
  • Foster positive environment across all departments
  • Ensure venues are well presented, clean and clear
  • Liaise with cleaning team
  • Champion access for all
  • Support assisted performances
  • Manage charity collections
  • Ensure equipment maintenance
  • Attend required training

Requirements

  • Experience in visitor services or similar role
  • Ability to work evenings, weekends, and bank holidays
  • Understanding of health and safety procedures
  • Experience in team supervision or management
  • Experience working with volunteers
  • Ability to manage emergency evacuations
  • Strong communication and customer service skills
  • Proactive, solution-based attitude

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Visitor Services Supervisor

8 matching positions

Ranger Services Supervisor

ACESGroup is seeking experienced Ranger Services Supervisors to join our team, r...
Location
Location
Australia , Greater Sydney Parklands
Salary
Salary:
Not provided
acesecurity.com.au Logo
ACES Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years’ experience in a security supervisory role
  • Minimum of one (1) year frontline customer service experience (relative experience acceptable)
  • Excellent verbal and written communication skills
  • High standard of personal presentation and professionalism
  • Proven reliability, punctuality, and ability to operate under a rotating 7-day roster
  • Strong administrative and reporting skills
  • Proficient computer skills to prepare detailed and complex reports and analysis
  • Current NSW Security Licence (1A)
  • Current RSA Competency Card
  • Current First Aid and CPR
Job Responsibility
Job Responsibility
  • Deliver high-quality customer service and positive visitor engagement
  • Ensure Ranger Services Officers (RSOs), Temporary Ranger Security Officers (TRSOs), Traffic Controllers (TCs), and Static Security Officers provide a safe and enjoyable experience for visitors
  • Respond to visitor and community concerns, promoting safety awareness and resolving issues professionally
  • Provide a high level of service to Customer staff and escalate issues as required
  • Support, direct, and coordinate small to medium-sized teams of RSOs, including during incidents and emergencies
  • Conduct daily briefings/toolbox talks, pre-shift briefings, and ensure staff understand and comply with operational procedures
  • Actively manage permanent and casual staff, including performance, training, and development
  • Conduct supervisory checks, monitor procedure compliance, and rotate shift tasks effectively
  • Provide guidance and support for training, onboarding, and staff orientation
  • Complete daily checks on incident reports, logbooks, and end-of-shift reports
What we offer
What we offer
  • Work in a business powered by smart technology, digital platforms, and data-driven systems
  • Opportunities at Sydney’s most iconic and high-profile locations
  • Paid breaks and uniform provided
  • Ongoing career development with clear progression pathways
  • Training and upskilling through our internal RTO
  • Access to our newly registered Diploma in Security Technology (commencing mid-2026)
  • Convenient site locations with transport access
  • Exposure to advanced security technology, including vision analytics and AI-enabled risk management
  • A growing national organisation with opportunities across events, venues, and critical infrastructure
  • Attractive employment conditions, long-term stability, and professional growth
  • Fulltime
Read More
Arrow Right

Supervisor Environmental Services

The Environmental Services Supervisor will provide day-to-day supervision for th...
Location
Location
United States , Bakersfield
Salary
Salary:
36.00 - 42.12 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate General Studies upon hire and 3 Years in Environmental Services
  • High School GED General Studies upon hire and 3 Years in Environmental Services
  • Experience with typical EVS equipment/machinery
  • Fire Safety (FIRESAFETY) within 90 Days
Job Responsibility
Job Responsibility
  • Provide day-to-day supervision for the EVS department under guidance of Director and/or Manager
  • ensures a consistently high level of environmental hygiene and aesthetics to patients, visitors and staff
  • responsible for daily oversight of regulatory standards, financial stewardship of department operations and collaboration with other management team members to support the department in its daily functions
  • Trains and develops a highly equipped and engaged Environmental Services Team using evidence-based techniques, process and mission metrics (KPIs) to ensure we provide a clean safe environment as we help save lives
  • Provides supervision of staff, making sound business decisions in support of the hospital's mission, vision and values
  • Demonstrates supervision in providing an optimal environment for patient care, safety, service, and value
  • Supervises the day to day operations of the department
  • ensures a clean safe environment and aesthetics to patients, family, visitors, physicians, nurses and staff as we help save lives
What we offer
What we offer
  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Fulltime
Read More
Arrow Right

Supervisor, Guest Services

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
23.06 - 32.29 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree and 2 years of customer service experience required
  • Or equivalent combination of education and experience
Job Responsibility
Job Responsibility
  • Coordinates activities of Ambassadors, and acts as a first line problem solver and resource to other staff
  • Monitors and ensures that all Ambassador functions are completed in an accurate, efficient and customer-focused manner
  • Assists with operational support and personnel-related matters including training, compliance and performance evaluations
  • Participates in on-call rotation as needed
  • Manages daily operations, providing day-to-day guidance, instruction and assistance to Ambassador team
  • Exhibits leadership skills and the ability to set high standards of performance and coach operators to continued success
  • Fosters a work environment that is responsive and sensitive to the needs of a diverse staff and customer base
  • Serves as direct supervisor, ensuring proper coverage is maintained at all ambassador posts during evening hours as assigned
  • Manages operations to ensure adherence to service level standards and company policies/procedures
  • Reviews, approves and coordinates time off requests and evaluates appropriate coverage to meet service level standards
  • Fulltime
Read More
Arrow Right

Supervisor Support Services

To provide supervision and coordination of support services during the transitio...
Location
Location
United States , Farmington Hills
Salary
Salary:
Not provided
sistersofmercy.org Logo
Sisters of Mercy of the Americas, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or higher college degree
  • Minimum of two years’ experience with project/office management
  • Minimum of two years’ experience with staff supervision
  • Ability to cultivate effective working relationships with a broad range of employees and external contacts
  • Solid computer skills
  • Strong organizational skills and ability to establish priorities
  • Capable of displaying strong self-motivation and sound decision-making ability
  • Excellent communication skills, both oral and written
  • Demonstrated leadership abilities
Job Responsibility
Job Responsibility
  • Provide oversight to maintain the facility until turned over to new property owner
  • Provide oversight to maintain the duplex
  • Contract and coordinate with community venders for preventive maintenance, maintenance, snow removal, lawn care and landscaping in compliance with the License Agreement with Farmington Hills Senior Living
  • Execute the Emergency Plan for Sisters when needed
  • Work with Mercy High School staff overseeing the Conservancy until transfer of Conversancy is finalized
  • Coordinate with the Rose Senior Living construction management and the residents when there is an interruption in utility services due construction
  • Plan and implement the removal of equipment and furnishing in order to close of the facility
  • Perform office duties inclusive of processing bill payment
  • Provide supervision of the staff
  • work schedules, payroll, performance, communication and assuring continuity of these services when staff are not available
  • Fulltime
Read More
Arrow Right
New

Supervisor - Patient Access Services - Specialty Nursing

Supervises employees engaged in scheduling, registration, insurance and procedur...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
tmcaz.com Logo
Tucson Medical Center
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates Degree (A.A.) or equivalent from an accredited two-year college or technical school, or an equivalent combination of relevant education and experience
  • Four (4) years related medical billing, insurance, healthcare documentation, and/or scheduling experience, preferably in a lead or supervisory role
  • Knowledge of hospital billing, insurance and scheduling processes and procedures
  • Knowledge of medical terminology and coding
  • Skill in the use of computer applications such as: Excel, Word, Internet, e-mail, and terminal emulator programs
  • maintains basic knowledge of networked computer systems
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Possesses and maintains knowledge of current regulatory and third party payer changes with respect to authorizations, verification requirements to support billing reimbursement
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to inquiries or complaints from employees, patients, and/or their representatives, and the general public
Job Responsibility
Job Responsibility
  • Performs supervisory functions: prepares work schedules, assigns staff, observes and reviews performance to provide input to formal evaluations, makes recommendations for personnel actions, assists in staff selection, provides orientation, training and ongoing in-services for staff, and schedules and supervises Patient Access Services functions/activities so as not to interrupt or interfere with patient care activities
  • Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
  • adheres to and supports staff in exhibiting TMCH values of integrity, community, compassion, and dedication
  • Demonstrates and upholds established standards of behavior, safety, and confidentiality, as well as TMCH and department policies and standards
  • ensures compliance with all applicable regulatory requirements
  • Provides input for budget preparation and monitors/controls expenses within approved budget allocations
  • Compiles and distributes information regarding patient’s personal, insurance, and financial status
  • Provides appropriate forms to billing and other departments
  • Maintains department records, reports, and files as required
  • Authorizes written and/or verbal inquiries to third party payers to reconcile patient accounts
  • Fulltime
Read More
Arrow Right
New

Biometrics Technician - On Call

This is an opportunity to work with the United States Citizenship & Immigration ...
Location
Location
United States , San Antonio
Salary
Salary:
17.75 USD / Hour
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
  • A High School Diploma or equivalent.
  • Must be able to speak and write in English.
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.
  • Ability to hold and grasp applicant's hands to obtain quality fingerprints.
  • Ability to work in a high paced environment with the public.
  • Ability to type and use basic computer skills.
  • Successful completion of the biometrics training and become certified within sixty days.
Job Responsibility
Job Responsibility
  • Complete biometrics registration for applicants seeking legal immigration to the United States.
  • Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
  • Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
  • It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant's paperwork and identifications, electronic biometric data and reports.
  • Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
  • Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
  • Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
  • Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
  • Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
  • Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Parttime
Read More
Arrow Right
New

Biometrics (Fingerprint) Technician

This is an opportunity to work with the United States Citizenship & Immigration ...
Location
Location
United States , Nashville
Salary
Salary:
17.75 USD / Hour
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
  • A High School Diploma or equivalent.
  • Must be able to speak and write in English.
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.
  • Ability to hold and grasp applicant's hands to obtain quality fingerprints.
  • Ability to work in a high paced environment with the public.
  • Ability to type and use basic computer skills.
  • Successful completion of the biometrics training and become certified within sixty days.
Job Responsibility
Job Responsibility
  • Complete biometrics registration for applicants seeking legal immigration to the United States.
  • Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
  • Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
  • Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
  • Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
  • Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
  • Visually inspect applicants and their belongings prior to allowing entry into the facility.
  • Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
  • Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
  • Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Parttime
Read More
Arrow Right
New

Biometrics (Fingerprint) Technician - On Call

This is an opportunity to work with the United States Citizenship & Immigration ...
Location
Location
United States , Cleveland
Salary
Salary:
18.91 USD / Hour
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location
  • A High School Diploma or equivalent
  • Must be able to speak and write in English
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicant's hands to obtain quality fingerprints
  • Ability to work in a high paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and become certified within sixty days
Job Responsibility
Job Responsibility
  • Complete biometrics registration for applicants seeking legal immigration to the United States
  • Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs
  • Provide front-line customer service as representatives of Amentum and on behalf of the United States Government
  • Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times
  • Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC
  • Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility
  • Visually inspect applicants and their belongings prior to allowing entry into the facility
  • Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage
  • Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary
  • Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Parttime
Read More
Arrow Right