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Visitor Services Supervisor

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360 Resourcing Solutions

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Location:
United Kingdom , Norwich

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Contract Type:
Not provided

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Salary:

13.95 GBP / Hour

Job Description:

Supporting the Visitor Services Duty Management Team, the Visitor Services Supervisors play a crucial role in ensuring that all our visitors to Norwich Theatre Royal, Norwich Playhouse and Stage Two receive a friendly, informed welcome and have a brilliant experience whilst they are with us. Covering both front and back of House areas, the Visitor Services Supervisor work with the Duty Manager to help ensure the safety and security of all public, visitors and staff, from opening the buildings to the final close and locking up.

Job Responsibility:

  • Support duty management team in safety, security and comfort of all visitors across three venues
  • Ensure first class visitor welcome and memorable experience
  • Manage volunteers on duty
  • Ensure comfort and health & safety of public, visitors, employees and volunteers
  • Adhere to evacuation procedures
  • Manage opening and closing of venues
  • Supervise evacuation of auditoriums in emergencies
  • Assist duty managers at performance times
  • Supervise stage door welcome
  • Support communication with audiences
  • Complete checklists and daily reports
  • Ensure best practice in visitor welcome
  • Handle visitor complaints
  • Foster positive environment across all departments
  • Ensure venues are well presented, clean and clear
  • Liaise with cleaning team
  • Champion access for all
  • Support assisted performances
  • Manage charity collections
  • Ensure equipment maintenance
  • Attend required training

Requirements:

  • Experience in visitor services or similar role
  • Ability to work evenings, weekends, and bank holidays
  • Understanding of health and safety procedures
  • Experience in team supervision or management
  • Experience working with volunteers
  • Ability to manage emergency evacuations
  • Strong communication and customer service skills
  • Proactive, solution-based attitude

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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