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Supporting the Visitor Services Duty Management Team, the Visitor Services Supervisors play a crucial role in ensuring that all our visitors to Norwich Theatre Royal, Norwich Playhouse and Stage Two receive a friendly, informed welcome and have a brilliant experience whilst they are with us. Covering both front and back of House areas, the Visitor Services Supervisor work with the Duty Manager to help ensure the safety and security of all public, visitors and staff, from opening the buildings to the final close and locking up.
Job Responsibility:
Support duty management team in safety, security and comfort of all visitors across three venues
Ensure first class visitor welcome and memorable experience
Manage volunteers on duty
Ensure comfort and health & safety of public, visitors, employees and volunteers
Adhere to evacuation procedures
Manage opening and closing of venues
Supervise evacuation of auditoriums in emergencies
Assist duty managers at performance times
Supervise stage door welcome
Support communication with audiences
Complete checklists and daily reports
Ensure best practice in visitor welcome
Handle visitor complaints
Foster positive environment across all departments
Ensure venues are well presented, clean and clear
Liaise with cleaning team
Champion access for all
Support assisted performances
Manage charity collections
Ensure equipment maintenance
Attend required training
Requirements:
Experience in visitor services or similar role
Ability to work evenings, weekends, and bank holidays