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Visitor Operations Manager

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Portsmouth City Council

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Location:
United Kingdom , Portsmouth

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

39151.00 - 42838.00 GBP / Year
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Job Description:

Portsmouth Museums operate 6 historical museums across the city, with our collection including around 500,000 items that showcase the history and culture of Portsmouth to both residents and visitors. We are looking for a Visitor Operations Manager to lead the Museum Operations team across all sites to ensure a consistent high level of visitor service experience. Our 6 sites are: The D-Day Story, Southsea Castle, Charles Dickens' Birthplace, Portsmouth Natural History Museum, Portsmouth Museum and Art Gallery, Eastney Engine Houses.

Job Responsibility:

  • Lead the Museums Operations team to deliver a consistent, high‑quality visitor experience across all sites
  • Manage staff rotas, recruitment, training, and performance
  • Coach Duty Managers to effectively run their teams and buildings
  • Support income generation through admissions, retail, donations, and venue hire ensuring financial procedures are followed
  • Oversee building safety, maintenance, and compliance including liaison with contractors and Historic England for listed or historic sites
  • Manage major works
  • Maintain the service’s emergency plans
  • Work closely with partners to enhance the visitor offer, improve ways of working, and promote both the Museum Service and Portsmouth as a destination

Requirements:

  • Extensive experience in leading and managing diverse staff teams, including permanent, seasonal, and casual roles within customer-focused or visitor experience environments
  • Comprehensive building management covering visitor operations, security, and health and safety, ideally within historic or listed sites
  • Strong educational foundation and exceptional customer service skills
  • Excellent communication, sound decision-making, and ability to motivate others
  • Thorough understanding of statutory regulations, health and safety legislation, and emergency planning, supported by qualifications such as IOSH Managing Safely
  • Experience in staff recruitment, training, rota planning, and budget management
  • Commitment to personal development and collaborative working across wider services and teams
  • Full UK driving license is desirable but not essential

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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