Visitor Experience Host Job at Octagon Professionals (The Hague)

Job Description

The centre will invite visitors to explore Europe’s story through interactive exhibitions, immersive films and role-play learning experiences. It will be a welcoming public space for anyone interested in European history, culture and democracy. We are looking for motivated, Visitor Experience Hosts to join the team and help ensure that every visitor enjoys an engaging, informative and memorable experience. As a Visitor Experience Host, you will play a key part in the daily operation of the centre, welcoming visitors and helping them navigate the exhibition. You will combine hospitality, education and cultural awareness to make each visit meaningful.

Job Responsibility

Greet visitors with warmth and professionalism, providing clear orientation and introducing the exhibition and cinema areas
Assist guests in using interactive media tools and tablets, explaining their functions in an accessible way
Respond to visitor questions about the exhibition and European topics with accuracy and diplomacy
Coordinate group bookings, role-play sessions and event schedules, including handling telephone and email inquiries
Support teachers, guides and group leaders to ensure smooth group visits
Monitor cleanliness and visitor flow in the exhibition areas and ensure a safe, comfortable environment
Manage brochures, printed materials, lost and found, and basic record-keeping
Check that all visitors have left the premises at closing time
Actively approach visitors to share insights and encourage exploration of key themes or interactive features
Deliver short orientation briefings or introductions to the multimedia exhibition and cinema
Assist visitors with special needs and ensure everyone can participate fully
Support groups during the role-play activity, guiding participants through the process and use of equipment
Manage visitor flow and respond appropriately in case of emergency or evacuation (training provided)
Carry out basic technical checks to ensure that multimedia equipment is functioning correctly
Assist with daily opening and closing procedures, help prepare materials for groups or events, and occasionally support outreach activities or visitor surveys

Requirements

University or HBO-level qualification
Fluent in Dutch and English
knowledge of other EU languages is an advantage
Exposure in European affairs, public communication, or cultural and educational projects
Experience in a visitor-facing role (museum, gallery, cultural centre, education, hospitality or events) is a plus
Excellent interpersonal and communication skills, with confidence in speaking to groups
Professional appearance, flexible attitude and team spirit
Ability to remain calm and courteous in busy situations

Nice to have

knowledge of other EU languages
Experience in a visitor-facing role (museum, gallery, cultural centre, education, hospitality or events)

What we offer

A modern, inclusive and collaborative work environment
Full training and onboarding provided upon commencement
Opportunities to develop skills in culture, communication and visitor engagement
A competitive remuneration package

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