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Visitor Experience Duty Manager

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Kew Gardens

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Location:
United Kingdom , Wakehurst, West Sussex

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Contract Type:
Not provided

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Salary:

39243.00 GBP / Year

Job Description:

This is an exciting opportunity to join the team at Wakehurst, Kew’s Wild Botanic Garden in Sussex, in the recently established role of Visitor Experience – Duty Manager. Our Duty Managers are at the heart of the visitor operation and are responsible for overseeing and co-ordinating the daily running of Wakehurst.

Job Responsibility:

  • Overseeing and co-ordinating the daily running of Wakehurst
  • Working with teams across site
  • Ensuring consistent delivery of maximum visitor enjoyment and quality presentation standards
  • Maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors

Requirements:

  • Proven track record of delivering high levels of customer service
  • Previous operational management or supervisory experience within a visitor attraction
  • Strong people management skills
  • Ability to work collaboratively
  • Ability to make informed decisions under pressure
  • Enhanced DBS Check required
What we offer:
  • Opportunities for continuous learning
  • Generous annual leave entitlement
  • Flexible working
  • Employee Assistance Programme
  • Wellbeing support such as cycle to work scheme and discounted gym membership
  • Competitive pension
  • Employee discount scheme
  • Free entry into a wide range of national museums and galleries
  • Free access to gardens at Kew and Wakehurst

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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