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Grace Farms in New Canaan, CT is seeking personable, kind and articulate individuals to join our Visitor Experience team. This part-time position is an excellent opportunity for college students, recent graduates, and individuals re-entering the workforce at any stage in life who are looking for meaningful work in a welcoming, beautiful and mission-driven environment, surrounded by 80 acres of preserved nature. As a Visitor Experience Associate, you will be the first point of contact for our guests – providing warm greetings, assisting with wayfinding, sharing information about our programs and ensuring each visitor enjoys a meaningful, enjoyable, and memorable experience while on site. With flexible scheduling, competitive wages, professional development opportunities and the chance to work in one of Connecticut's most inspiring cultural and community spaces, this role offers more than just a job – it provides a place to grow, connect and contribute.
Job Responsibility:
Warmly greets all visitors wherever they are assigned that day by creating a welcoming and friendly environment
Efficiently and effectively processes all visitors and members using the appropriate technology
Anticipates and responds to visitor needs by providing accurate and helpful information
Promotes and educates visitors to the benefits of membership and processes membership applications
Solicits and records visitor feedback, suggestions, complaints and compliments
Continuously expands personal knowledge about GFF, its grounds, offerings, exhibitions, events and initiatives
Follows all safety protocols when greeting and processing visitors, guests, staff and members
Using best judgement, respond to visitor situations
Serves as part of the larger Events & Visitor Experience Team in various visitor experience capacities
Always maintains a positive and professional image
Constantly contributes positively and enthusiastically as part of a team-oriented department
Maintains regular and consistent attendance and punctuality
Requirements:
High school diploma or equivalent required
Bachelor's, or course work related to obtaining a degree preferred
Must be at least 18 years of age
Previous experience in customer-service related positions required
Proven ability to work comfortably and effectively with computers and other visitor facing technology
Experience with Point of Sale systems greatly preferred
High energy, enthusiastic, customer centered intelligence and acumen is essential
Must possess superior interpersonal and communications skills, with the ability to extend kindness, grace and joy with every interaction
Proven experience as a team player with a can-do attitude, highly organized, adaptable and flexible to meet time, priority and workload demands as well as shifting schedules and unexpected circumstances
Must be able to maintain a calm exterior presence during periods of high volume, high stress or unusual events
Proven ability to work comfortably and efficiently with computers, electronic communications, and other technology
Punctuality is key, as well as the ability to work flexible hours including evenings, weekends and some holidays
Must have transportation, valid background check, and ability to work weekends and evenings
Must work on site at Grace Farms in New Canaan, CT
Nice to have:
Bachelor's, or course work related to obtaining a degree preferred
Experience with Point of Sale systems greatly preferred