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Visitor Experience Associate

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Grace Farms Foundation

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Location:
United States , New Canaan

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

Grace Farms in New Canaan, CT is seeking personable, kind and articulate individuals to join our Visitor Experience team. This part-time position is an excellent opportunity for college students, recent graduates, and individuals re-entering the workforce at any stage in life who are looking for meaningful work in a welcoming, beautiful and mission-driven environment, surrounded by 80 acres of preserved nature. As a Visitor Experience Associate, you will be the first point of contact for our guests – providing warm greetings, assisting with wayfinding, sharing information about our programs and ensuring each visitor enjoys a meaningful, enjoyable, and memorable experience while on site.

Job Responsibility:

  • Warmly greets all visitors wherever they are assigned that day by creating a welcoming and friendly environment
  • Efficiently and effectively processes all visitors and members using the appropriate technology at the particular station or event they are assigned
  • Anticipates and responds to visitor needs by providing accurate and helpful information about Grace Farms and all its offerings
  • Promotes and educates visitors to the benefits of membership and processes membership applications including upgrades and renewals
  • Solicits and records visitor feedback, suggestions, complaints and compliments about their experiences at GFF
  • Continuously expands personal knowledge about GFF, its grounds, offerings, exhibitions, events and initiatives by active participation in training
  • Follows all safety protocols when greeting and processing visitors, guests, staff and members at the Welcome Kiosk upon arrival
  • Using best judgement, respond to visitor situations, calling upon supervisory and safety staff as needed in a timely, calm and clear manner
  • Serves as part of the larger Events & Visitor Experience Team in various visitor experience capacities to extend hospitality to guests at public and private events at Grace Farms
  • Always maintains a positive and professional image, reflecting pride in the position and enthusiasm for the Foundation
  • Constantly contributes positively and enthusiastically as part of a team-oriented department with a 'can-do' and joyful attitude
  • Maintains regular and consistent attendance and punctuality
  • Other duties as assigned

Requirements:

  • High school diploma or equivalent required
  • Bachelor's, or course work related to obtaining a degree preferred
  • Must be at least 18 years of age
  • Previous experience in customer-service related positions required
  • Proven ability to work comfortably and effectively with computers and other visitor facing technology
  • Experience with Point of Sale systems greatly preferred
  • High energy, enthusiastic, customer centered intelligence and acumen is essential
  • Must possess superior interpersonal and communications skills
  • Proven experience as a team player with a 'can-do' attitude, highly organized, adaptable and flexible
  • Proven ability to work comfortably and efficiently with computers, electronic communications, and other technology
  • Punctuality is key, as well as the ability to work flexible hours including evenings, weekends and some holidays
  • Must have transportation, valid background check, and ability to work weekends and evenings
  • This position must work on site at Grace Farms in New Canaan, CT
  • While performing the duties of this job, the employee is frequently required to walk or stand, sit, see, read and speak English clearly, hear and use hands to reach, handle or feel
  • The employee is occasionally required to climb, stoop, kneel or crouch
  • The employee must occasionally lift, push and/ or move up to 25 pounds
What we offer:
  • Flexible scheduling
  • Competitive wages
  • Professional development opportunities
  • Chance to work in one of Connecticut's most inspiring cultural and community spaces

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Parttime
Work Type:
On-site work
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