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Visitor Experience Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , East Fortune, East Lothian

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Contract Type:
Employment contract

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Salary:

24973.00 GBP / Year

Job Description:

You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing site tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!

Job Responsibility:

  • Working front of house, meeting and greeting visitors and helping them have a great experience
  • Promoting public programmes and events
  • Providing site tours
  • Providing information and knowledge on various collections and stories
  • Being proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service

Requirements:

  • Ability to demonstrate an exceptional standard of customer service
  • Effective communication skills
  • Full driving licence desirable
  • Ability to demonstrate a keen and genuine interest in working with the public
  • Experience of working in a customer facing role

Nice to have:

Full driving licence desirable

What we offer:
  • Civil Service Pension Scheme (employer contributes 28.97%)
  • Generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
  • Cycle to Work scheme
  • Free access to national (and international) museums and exhibitions
  • Exclusive discounts on both local and national High Street and online retailers
  • Employee Assistance Programme 24/7
  • Flexible working options such as part time working, paid special leave, career breaks and unpaid leave

Additional Information:

Job Posted:
January 30, 2026

Expiration:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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