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You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing site tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
Job Responsibility:
Working front of house, meeting and greeting visitors and helping them have a great experience
Promoting public programmes and events
Providing site tours
Providing information and knowledge on various collections and stories
Being proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service
Requirements:
Ability to demonstrate an exceptional standard of customer service
Effective communication skills
Full driving licence desirable
Ability to demonstrate a keen and genuine interest in working with the public
Experience of working in a customer facing role
Nice to have:
Full driving licence desirable
What we offer:
Civil Service Pension Scheme (employer contributes 28.97%)
Generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
Employee Assistance Programme 24/7
Flexible working options such as part time working, paid special leave, career breaks and unpaid leave