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Visitor Experience Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Shifnal

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Contract Type:
Not provided

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Salary:

15887.50 GBP / Year

Job Description:

The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract. We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.

Job Responsibility:

  • Proactive response to ensuring the highest possible visitor standards are maintained
  • Providing a warm welcome to visitors and enhancing every visitor’s experience through engagement and problem-solving
  • Supporting activities, events, general museum operations and processing visitor bookings at admissions
  • Promoting and selling museum guidebooks, services, commercial activities, and events to visitors
  • Supporting the museum’s fundraising and commercial activities
  • Providing a safe and secure experience for everyone
  • Being a first aider and fire marshal
  • Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force
  • Provide engaging talks to visitors
  • Support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights

Requirements:

  • Previous visitor facing experience ideally in a leisure or heritage environment
  • Confident communicator
  • Team player
  • Ability to respond quickly and positively in a changing environment
  • Flexible outlook
  • Understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners (desirable)

Nice to have:

Understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners

Additional Information:

Job Posted:
April 20, 2026

Expiration:
April 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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