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The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract. We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.
Job Responsibility:
Proactive response to ensuring the highest possible visitor standards are maintained
Providing a warm welcome to visitors and enhancing every visitor’s experience through engagement and problem-solving
Supporting activities, events, general museum operations and processing visitor bookings at admissions
Promoting and selling museum guidebooks, services, commercial activities, and events to visitors
Supporting the museum’s fundraising and commercial activities
Providing a safe and secure experience for everyone
Being a first aider and fire marshal
Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force
Provide engaging talks to visitors
Support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights
Requirements:
Previous visitor facing experience ideally in a leisure or heritage environment
Confident communicator
Team player
Ability to respond quickly and positively in a changing environment
Flexible outlook
Understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners (desirable)
Nice to have:
Understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners