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Virtualization Manager

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Citi

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Location:
Mexico , Ciudad De Mexico

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Garantizar la disponibilidad, rendimiento, seguridad y experiencia del usuario de escritorios virtuales, alineando la plataforma con las necesidades del negocio y la estrategia de TI.

Job Responsibility:

  • Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
  • Provide Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
  • Provide technical/strategic direction to team members
  • Review requirement documents, define hardware requirements and update processes and procedures as necessary
  • Ensure ongoing compliance with regulatory requirements
  • Responsible for applications dealing with the overall operating system
  • Conduct project related research
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made
  • Liderar ingenieros de VDI / EUC (Endpoints & User Computing)
  • Asignar prioridades, cargas de trabajo y planes de capacitación
  • Definir guardias, escalaciones y niveles de soporte (L2 / L3)
  • Evaluar desempeño y fomentar mejora continua
  • Asegurar la operación de tecnologías como: VMware Horizon, Office 365
  • Gestión de capacity planning, performance y disponibilidad
  • Administración de imágenes maestras y ciclos de parcheo
  • Control de costos
  • Integración con Active Directory
  • Cumplimiento con políticas corporativas y regulatorias
  • Relación con vendors (Microsoft, VMware, partners)
  • Coordinación con: Seguridad, Infraestructura, Networking, Service Desk
  • Traducción de requerimientos de negocio a soluciones técnicas
  • Definir roadmap tecnológico de virtualización
  • Evaluar nuevas tecnologías
  • Migraciones on‑prem → cloud o esquemas híbridos

Requirements:

  • 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
  • Understanding of how specialization within area contributes to the business and of competitors' products and services
  • Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • Ability to work with virtual / in-person teams, and work under pressure / to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Ability to communicate technical concepts to non-technical audience
  • Bachelor’s/University degree, Master’s degree preferred
  • Inglés avanzado / conversacional
  • VMware Horizon
  • Office 365
  • Gestión de capacity planning, performance y disponibilidad
  • Administración de imágenes maestras y ciclos de parcheo
  • Control de costos
  • Active Directory

Nice to have:

  • Experience in a Financial Services or large complex and/or global environment preferred
  • Master’s degree preferred

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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