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Step into the spotlight and launch a new kind of sales experience. As an Online Sales Representative, you’ll play the lead role in real-time on-camera interactions with our customers. From sales pitches to expert product recommendations, you’ll take center stage as you use various methods (live video, telephone and chat) to sell products and services, conduct demos and provide a premier sales experience to online shoppers. In this role, you’ll report to an AT&T location where you’ll provide unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you’ll access and maintain records in appropriate point of sale systems and handle a variety of sales-related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service. What will it take to succeed? Positivity, professionalism and most of all, ease and comfort with on-camera exchanges. These skills, combined with a competitive mindset to meet and exceed sales goals, will ensure that each customer interaction becomes a successful sales opportunity.
Job Responsibility:
Play the lead role in real-time on-camera interactions with customers
Use various methods (live video, telephone and chat) to sell products and services, conduct demos and provide a premier sales experience
Access and maintain records in appropriate point of sale systems
Handle a variety of sales-related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service
Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions
Possess a competitive spirit and desire to meet and exceed sales goals
Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customer's needs
Utilize operational systems to process purchases of all products and services
Multi-task in a fast-paced team environment
Educate and engage customers through product demonstrations over video software
Interact with and sell to customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers
Ensure adherence to channel-specific methods, procedures and clean-desk policies
Adhere to all appearance standards, which include a dress code
Requirements:
1-3 years of retail, customer-facing and/or call center sales experience
Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business
Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions
Possess a competitive spirit and desire to meet and exceed sales goals
Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customer's needs
Utilize operational systems to process purchases of all products and services
Multi-task in a fast-paced team environment
Educate and engage customers through product demonstrations over video software
Interact with and sell to customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers
Ensure adherence to channel-specific methods, procedures and clean-desk policies
Adhere to all appearance standards, which include a dress code