This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed and personalized service interactions.
Job Responsibility:
Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
Enhance product and process knowledge through continuous training on new skills, systems, and resources
Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
Utilize digital tools consistently to support customer interactions and onboarding processes
Also responsible for other duties/projects as assigned by business management as needed
Requirements:
High School Diploma/GED (Required)
12 months of customer service and/or sales experience, retail environment (Preferred)
Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
Provide superior customer service, building loyalty and customer satisfaction (Required)