Virtual Renewals Specialist Job at Concentrix (Lisbon)

Virtual Renewals Specialist

Experience the power of a game-changing career. Are you looking for what’s next?...

Location

Portugal , Lisbon

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

Hold a university degree (mandatory)
Highly proficient in Polish, both written and verbal (C1) and fluent in English
Experience in renewals or sales of services and/or software agreements
Skilled in tracking and managing large volumes of renewals or sales opportunities
Track record of submitting accurate weekly, monthly, or quarterly sales forecasts
Experience managing customer inventory, contracts, or agreements
Proficient with Salesforce CRM and other database tracking tools
Strong expertise in Microsoft 365 tools (Excel, PowerPoint, Word, SharePoint)
Familiar with internal communication platforms such as Teams and Webex
Experience using tools such as : MBR, CCWR, SFDC – a plus

Job Responsibility

Identify and contact partners holding current services and software renewal contracts to ensure engagement with customers, proposal creation, renewal timeline management, and mitigation of renewal risk
Interact with customers regarding upcoming renewals to address concerns, provide install base information, and review proposals
Track and manage all renewal opportunities due within 90 days using Salesforce and internal CRM platforms
Update opportunity details (notes, expected deal amount, expected book date, and attrition risk) at least biweekly
Submit weekly, monthly, and quarterly forecasts based on updates from partners and customers regarding deal timelines and purchase order processes
Ensure timely contract renewals by engaging with partners and coordinating with distributors to move renewals through commerce platform
Track and confirm bookings allocation, tagging deals appropriately in internal tools, and closing opportunities in Salesforce upon confirmation
Collaborate closely with internal teams, external partners, and customers to maximize renewal rates and recurring revenue

What we offer

Competitive wages paid throughout 14 months per year
Meal allowance paid through a meal card system
Other employee/company benefits in place
Free transportation to the office
Monday to Friday schedule
Health Insurance after 6 months
Workplace in Lagoas Park
Hybrid work model: availability to work in the office in Oeiras 2–3 times per week

Fulltime

Field Entitlement Enrollment Advocate

The Entitlement Advocate provides Healthfirst Medicare Advantage Plan(MAP), Mana...

Location

United States , New York

Salary:

42200.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High school diploma or GED from an accredited institution
Member facing or customer service experience
Be able to work 9am-5:30pm schedule
Be able to travel throughout the 5 boroughs, Westchester, Orange, Sullivan, Rockland, and Nassau County
Capability to work in a Hybrid Schedule (remote/office/field)
Tech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint
Bilingual
Be able to communicate and engage with the leadership team on virtual platforms such as Zoom or Microsoft Teams chat as well as in person

Job Responsibility

Handle inbound and outbound calls to and from customers to address their needs while adhering to our service level goals
Screen all incoming calls and handles accordingly
Transfer calls to appropriate staff, unit, or department
Assist callers requesting assistance with Medicaid Renewal application, Medicare Savings Program application, and New Medicaid Applications
Outreach Senior Health Partners, CompleteCare, and Life Improvement Plan members according to approved scripts
Research ePACES and/or Marx for Medicaid and Medicare eligibility, exclusion, and exemption codes
Consult with HRA Medicaid staff as needed and report to supervisor any need for HRA consultation
Document all client calls /outcomes in database systems
Schedule appointments to see members/prospects out in the field to assist with Medicaid Issue or restriction code removals or demographic information changes
Educate potential members on Senior Health Partners, Long term care plan benefits answering questions regarding plan’s features and benefits as well as go through eligibility and requirement for enrollment

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Customer Success Specialist

Charlie Gilmur with Robert Half is looking for a Customer Success Specialist to ...

Location

United States , Clackamas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in customer success, customer service, benefits administration, or a related client support environment
Ability to manage several priorities at once while maintaining accuracy, responsiveness, and strong follow-through
Proficiency in communicating with customers and internal stakeholders by phone, email, and virtual meetings
Comfort working with dashboards, performance reports, and operational data to guide decisions and improve service outcomes
Demonstrated ability to coordinate projects, track deliverables, and keep cross-functional work organized
Skill in resolving customer concerns independently and escalating complex issues appropriately
Experience using CRM, service delivery, or workflow management systems
familiarity with AI-supported work management tools is preferred

Job Responsibility

Build strong relationships with assigned customers by providing timely updates, addressing questions, and anticipating service needs throughout the customer lifecycle
Oversee orders from intake through completion, confirming documentation is accurate, coordinating handoffs across teams, and keeping delivery timelines on track
Monitor active work closely to identify potential delays, communicate impacts early, and take corrective action to support reliable fulfillment
Manage assigned project activities, track milestones, and share progress with stakeholders to ensure commitments are completed as planned
Investigate customer, product, or delivery issues independently, resolve routine concerns, and elevate higher-risk matters with clear context and recommended actions
Prepare customer-facing reports and dashboards that summarize performance, usage, and account activity with a high degree of accuracy
Review engagement and account data to uncover renewal and expansion opportunities, then collaborate with sales partners to support growth initiatives
Use reporting and analytics tools, including AI-enabled work management platforms when applicable, to identify trends and recommend process or service improvements
Organize meetings by setting agendas, documenting decisions, and following up on action items to maintain momentum across projects
Maintain accurate activity records in customer and service systems while supporting daily workflow administration and team visibility through designated tools

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

Service Delivery & Contract Management AI Product Owner

The Service Delivery & Contract Management AI Product Owner is a combined role t...

Location

United Kingdom , High Wycombe

Salary:

Not provided

PerkinElmer

Expiration Date

Until further notice

Requirements

Bachelors Degree and 7+ years of relevant work experience OR Associates Degree and 9+ years of relevant work experience OR Highschool Diploma and 12+ years of relevant work experience
Must have strong understanding of operations, service contracts, warranties, and asset risk
Must have high data literacy — able to work with data and interpret analytical outputs without coding experience
Must have proven analytical experience
Must have demonstrated ability to convert tacit operational knowledge into explicit, auditable rules
Must have strong stakeholder facilitation and governance discipline
Must have a marginal gains mindset — committed to continuous process improvement and ongoing productivity gains

Job Responsibility

Drive measurable productivity improvements in the work order management process
Map the work order lifecycle (creation → triage → execution → closure)
Identify non-value-adding steps, rework loops, approval delays, and manual handoffs that AI-assisted guidance could help eliminate or reduce
Apply lean principles to reduce number of work order steps, work order handling time, administrative effort for engineers and planners
Define AI-supported guidance and automation opportunities that simplify and standardize work order execution
Lead the shift from reactive repairs to proactive service intervention
Define how service alerts are generated based on failure history, downtime trends, utilization intensity, and asset age
Establish clear thresholds for early intervention
Ensure proactive insights are explainable, actionable, and trusted by frontline teams
Strengthen identification of the true underlying causes of equipment failures

Fulltime

Procurement Specialist

This long-term contract position offers an exciting opportunity to contribute to...

Location

United States , Kingston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong knowledge of purchase order processes and procurement functions
Experience with Workday or similar systems in a procurement-related capacity
Proficiency in analyzing workflows and identifying process improvements
Ability to manage multiple deadlines and prioritize tasks effectively
Excellent organizational and communication skills for coordinating meetings and tracking projects
Familiarity with data validation, migration, and cleanup activities
Experience in drafting and managing contracts, including amendments and renewals
Capability to support user acceptance testing and document testing outcomes

Job Responsibility

Review requisition, purchase order, and payables processes to identify and implement optimal procurement methods
Assist in drafting, amending, renewing, and tracking contracts while ensuring administrative accuracy
Monitor project milestones, deadlines, and deliverables to ensure timely completion of departmental objectives
Organize and schedule meetings, including virtual conferences, to facilitate collaboration and communication
Support documentation, workflow analysis, and decision-making processes related to procurement systems
Identify and map procure-to-pay workflows for improved efficiency and operational clarity
Analyze requisition routing and assignment rules based on commodity codes or cost centers to streamline workflows
Conduct user acceptance testing, data validation, and system scenario testing, including test script development and result documentation
Facilitate data cleanup, migration preparation, and validation activities to ensure system readiness
Update standard operating procedures and process documentation to align with new workflows and organizational changes

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Entitlement Advocate

The Entitlement Advocate provides Healthfirst Medicare Advantage Plan(MAP), Mana...

Location

United States

Salary:

48600.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High school diploma or GED from an accredited institution
Member facing or customer service experience
Be able to work 9am-5:30pm schedule
Be able to travel throughout the 5 boroughs, Westchester, Orange, Sullivan, Rockland, and Nassau County
Capability to work in a Hybrid Schedule (remote/office/field)
Tech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint
Bilingual
Be able to communicate and engage with the leadership team on virtual platforms such as Zoom or Microsoft Teams chat as well as in person

Job Responsibility

Handle inbound and outbound calls to and from customers to address their needs while adhering to our service level goals
Screen all incoming calls and handles accordingly
Transfer calls to appropriate staff, unit, or department
Assist callers requesting assistance with Medicaid Renewal application, Medicare Savings Program application, and New Medicaid Applications
Outreach Senior Health Partners, CompleteCare, and Life Improvement Plan members according to approved scripts
Research ePACES and/or Marx for Medicaid and Medicare eligibility, exclusion, and exemption codes
Consult with HRA Medicaid staff as needed and report to supervisor any need for HRA consultation
Document all client calls /outcomes in database systems
Schedule appointments to see members/prospects out in the field to assist with Medicaid Issue or restriction code removals or demographic information changes
Educate potential members on Senior Health Partners, Long term care plan benefits answering questions regarding plan’s features and benefits as well as go through eligibility and requirement for enrollment

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Digital Solution Specialist - Security - German Speaking

As a Digital Solution Area Specialist, specializing in Security solutions, you w...

Location

Ireland , Dublin

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Business fluency in both spoken and written communication in German and English
Security technology-related sales or account management experience

Job Responsibility

Work with customers to identify their cybersecurity needs and recommend suitable Microsoft solutions
Collaborate with various customer groups to enhance their security through digital transformation strategies
Lead and plan for managed accounts in the assigned territory, proactively build an external stakeholder mapping to accelerate the closing of deals
Perform business analysis to pursue high-potential customers and manage the end-to-end Security business across the assigned territory
Collaborate on the planning, orchestration, and execution on Security opportunities with virtual teams
Initiate and lead Security conversations, share best practices, key competitor knowledge and customer insights
Sales Execution: Drive new sales and new customer engagements as well as renewals
Learning: Complete required training and obtain relevant security expertise and certifications aligned to the role

Fulltime

Department Program Specialist I

Provides executive high-level administrative support to the Associate Director o...

Location

United States of America , Rochester

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent combination of education and experience required
5 years of relevant experience preferred
Strong organizational and time-management skills required
Excellent communication and interpersonal skills, especially regarding high-level sensitive information required
Ability to work collaboratively in a team environment required
Advanced knowledge of the medical center, Wilmot and departmental activities required
Basic proficiency with Microsoft Office Suite and social media platforms required
Strong project management skills, with the ability to manage multiple tasks simultaneously preferred
Proficiency with data analysis tools and software preferred
High-level proofreading/editing skills with attention to grammar, punctuation, spelling, etc. preferred

Job Responsibility

Provides executive high-level administrative support to the Associate Director of Wilmot Cancer Institute for Population Science, Co-Director of the URCC NCORP Research Base, and Director of the URMC PEAK Human Performance Clinical Science Program, and Director of the Wilmot RENEW Program
Helps with direct oversight of Wilmot Cancer Institute operations related to Population Science and the Cancer Prevention and Control Program, as well as the RENEW Clinical Exercise Oncology Program
Helps with direct oversight of operations of the URCC NCORP Research Base and PEAK Human Performance Clinical Science Program
Organizes calendars, schedules events and meetings, and manages commitments prioritizing and delegating as appropriate
Oversee email group lists for various groups
Oversee, submit, and ensure compliance with NIHMS and MyNCBI to ensure publications are compliant with federal regulations
Plan, execute and provide high level meeting support for meetings, compiling data, preparing reports, agenda, and distribution and monitoring of action items and follow-up communications
Assists with grants, proposals, and progress reports
Helps with oversite of financials, compliance forms, and financial sign offs
Procurement card holder

Fulltime

Select Country

Virtual Renewals Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Virtual Renewals Specialist

Virtual Renewals Specialist

Field Entitlement Enrollment Advocate

Customer Success Specialist

Service Delivery & Contract Management AI Product Owner

Procurement Specialist

Entitlement Advocate

Digital Solution Specialist - Security - German Speaking

Department Program Specialist I

Our AI answers in your language