Virtual Renewals Specialist

• Identify and contact partners holding current services and software renewal contracts to ensure engagement with customers, proposal creation, renewal timeline management, and mitigation of renewal risk
• Interact with customers regarding upcoming renewals to address concerns, provide install base information, and review proposals
• Track and manage all renewal opportunities due within 90 days using Salesforce and internal CRM platforms
• Update opportunity details (notes, expected deal amount, expected book date, and attrition risk) at least biweekly
• Submit weekly, monthly, and quarterly forecasts based on updates from partners and customers regarding deal timelines and purchase order processes
• Ensure timely contract renewals by engaging with partners and coordinating with distributors to move renewals through commerce platform
• Track and confirm bookings allocation, tagging deals appropriately in internal tools, and closing opportunities in Salesforce upon confirmation
• Collaborate closely with internal teams, external partners, and customers to maximize renewal rates and recurring revenue

• Hold a university degree (mandatory)
• Highly proficient in Polish, both written and verbal (C1) and fluent in English
• Experience in renewals or sales of services and/or software agreements
• Skilled in tracking and managing large volumes of renewals or sales opportunities
• Track record of submitting accurate weekly, monthly, or quarterly sales forecasts
• Experience managing customer inventory, contracts, or agreements
• Proficient with Salesforce CRM and other database tracking tools
• Strong expertise in Microsoft 365 tools (Excel, PowerPoint, Word, SharePoint)
• Familiar with internal communication platforms such as Teams and Webex
• Experience using tools such as : MBR, CCWR, SFDC – a plus
• Proven expertise in renewals sales, with a successful history of driving contract renewals and maximizing recurring revenue
• Possess excellent communication, negotiation, and interpersonal skills, especially when it comes to renewals and sales settings

Experience using tools such as : MBR, CCWR, SFDC

• Competitive wages paid throughout 14 months per year
• Meal allowance paid through a meal card system
• Other employee/company benefits in place
• Free transportation to the office
• Monday to Friday schedule
• Health Insurance after 6 months
• Workplace in Lagoas Park
• Hybrid work model: availability to work in the office in Oeiras 2–3 times per week