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American Nursing Care Logo American Nursing Care · Nursing

Virtual Patient Companion

United States, Phoenix 18.15 - 25.63 USD / Hour · Job Posted March 19, 2026
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Job Description

While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue. As our Virtual Patient Companion, you will continually monitor high-risk patients across multiple facilities, ensuring their safety and care through live non-recorded video streaming. You may also travel to provide expertise.

Job Responsibility

  • Continually monitor high-risk patients across multiple facilities, ensuring their safety and care through live non-recorded video streaming
  • Accurately recognize and respond to patient distress, notifying staff of safety concerns and escalating communications as necessary
  • Maintain effective communication with patients, colleagues, and bedside staff, utilizing video observation platforms and telecommunication tools according to established protocols
  • Focus on improving department metrics and embodying our core values
  • Observe assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms
  • Maintain continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings
  • initiates communication with patients as appropriate
  • Communicate with bedside staff in a timely, professional, and courteous manner
  • Report camera disruption or obstructions to the patient care team in a timely manner
  • Identify changes in the patient’s behavior and/or condition in accordance with established guidelines
  • In response to observed changes in patient behavior, notifies care staff of: Increased agitation
  • Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways)
  • Attempts to leave bed/chair, etc
  • and Concerns for patient safety
  • Identify inappropriate behavior from patient visitors and notifies care staff
  • Identify and request corrective action to be taken to address obstructed camera view
  • Initiate timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort
  • Quickly notify bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm
  • Communicate with the patient/family in the room, quickly, professionally and with courtesy and kindness
  • Communicate any sub-optimal viewing conditions to bedside staff, suggests corrective action and determines whether a patient can be safely observed
  • Document observations and subsequent actions taken to maintain timely and accurate record
  • Document calls to care providers, or use of STAT alarm
  • Document and report adverse events using the IRIS system
  • Document and report system and/or equipment malfunctions to the appropriate party
  • Maintain professionalism
  • Establish and maintain effective working relationships
  • Maintain a neat and organized work environment
  • orders, stocks and replenishes supplies and equipment as necessary
  • Handle incoming, outgoing and internal communications with courtesy and professionalism
  • Participate in quality assurance/improvement initiatives and activities
  • participates in growth opportunities
  • Comply with CommonSpirit Health’s core values

Requirements

  • High School Graduate or High School GED
  • 3 years with 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.)

What we offer

  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
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