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While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue. As our Virtual Patient Companion, you will continually monitor high-risk patients across multiple facilities, ensuring their safety and care through live non-recorded video streaming. You may also travel to provide expertise. Every day, you will accurately recognize and respond to patient distress, notifying staff of safety concerns and escalating communications as necessary. You will maintain effective communication with patients, colleagues, and bedside staff, utilizing video observation platforms and telecommunication tools according to established protocols. You will also focus on improving department metrics and embodying our core values. To be successful in your role, you will strategically provide continuous virtual monitoring for high-risk patients across multiple facilities, ensuring their ongoing safety and well-being. You will demonstrate exceptional observational skills, the ability to accurately recognize and respond to critical patient behaviors, and effective communication with interdisciplinary teams, all while meticulously adhering to established protocols and exemplifying our core values in providing compassionate and vigilant care.
Job Responsibility:
Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms
Maintains continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings
initiates communication with patients as appropriate
Communicates with bedside staff in a timely, professional, and courteous manner
Reports camera disruption or obstructions to the patient care team in a timely manner
Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines
In response to observed changes in patient behavior, notifies care staff of: Increased agitation
Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways)
Attempts to leave bed/chair, etc
and Concerns for patient safety
Identifies inappropriate behavior from patient visitors and notifies care staff
Identifies and requests corrective action to be taken to address obstructed camera view
Initiates timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort
Quickly notifies bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm
Communicates with the patient/family in the room, quickly, professionally and with courtesy and kindness
Communicates any sub-optimal viewing conditions to bedside staff, suggests corrective action and determines whether a patient can be safely observed
Documents observations and subsequent actions taken to maintain timely and accurate record
Documents calls to care providers, or use of STAT alarm
Documents and reports adverse events using the IRIS system
Documents and reports system and/or equipment malfunctions to the appropriate party
Maintains professionalism
Establishes and maintains effective working relationships
Maintains a neat and organized work environment
orders, stocks and replenishes supplies and equipment as necessary
Handles incoming, outgoing and internal communications with courtesy and professionalism
Participates in quality assurance/improvement initiatives and activities
participates in growth opportunities
Complies with CommonSpirit Health’s core values
Requirements:
High School Graduate or High School GED
3 years with 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.)
What we offer:
medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings