Virtual Business Banker II

• Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc.
• Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support)
• Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects
• Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously
• Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results
• Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets
• Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements
• Assesses customer needs and recommends alternative products or solutions through defined sales processes
• Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business’ operating model, and recommend the appropriate product solution
• Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged
• Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate
• Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions
• Adherence to all regulatory requirements as well as internal policies and procedures
• Collaborate on various special projects or initiatives as assigned
• Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors

At least 2 years of Business Banking experience

• 5+ years Business Banking experience
• 1+ year of phone based sales experience
• Formal credit training

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)