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We are seeking a Team Leader for our VIP Tour Guide team that deliver our Longleat VIP experiences. This role will work alongside the VIP Supervisor to ensure the smooth running of the VIP department on a daily basis, maintaining the highest levels of guest service during VIP tours. The role works with a small and experienced team, completing departmental duties with responsibility for supervising the team to ensure the smooth daily operation of the department. This will include the resolution of a range of guest and staff queries or issues, and so the role will appeal to someone that is diplomatic as well as solution focused.
Job Responsibility:
Lead VIP team in delivering memorable experiences and outstanding guest service
Develop and implement departmental training including emergency procedures
Ensure Safari Bus and VIP Truck routine checks are completed
Drive guests on VIP experiences throughout the Safari and Adventure Park
Monitor and completion of health and safety checks, and any department specific checks
Requirements:
Has worked within and enjoys a fast-paced/customer facing environment
Passionate about supporting the brand
Ability to engage a team and guests
Reliable and committed, as well as professional, confident and friendly
Business Minded and Driven by Results
What we offer:
29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Membership for Friends and Family
Discounts on food and beverages and retail merchandise