CrawlJobs Logo

VIP Services Concierge

oysterlink.com Logo

OysterLink

Location Icon

Location:
United States , San Bernardino

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

15.50 - 19.75 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The VIP Services Concierge at San Manuel Casino is a pivotal role design... Show More

Job Responsibility:

  • Provide highest VIP services standards to guests in high limit gaming areas
  • Manage VIP arrivals and communicate with designated personnel for escort and delivery of amenities
  • Initiate and respond to in-person and phone contact with guests to ensure reservations for hotels, special events and entertainment are executed efficiently
  • Assist guests with booking changes and inquiries
  • Suggest promotions and special event participation pertaining to guest offers
  • Ensure guest information is updated and accurate at all times
  • Record and report all ticket requests at sponsorship venues and distribute tickets accordingly
  • Coordinate travel for guests to off-site events and activities
  • Liaison to Player Development, Guest Services, Food and Beverage, and Public Safety to ensure prompt service
  • Safeguard the confidential nature of guest, department, and company data
  • Maintain impeccable gaming and non-gaming areas with great attention to detail
  • Perform other duties as assigned to support the efficient operation of the department

Requirements:

  • High school diploma or GED required
  • Minimum two years of experience in guest services
  • Must have worked directly with guests
  • Previous experience in a casino or hospitality environment highly preferred
  • Ability to communicate effectively with guests, team members and management, both verbally and in writing
  • Intermediate proficiency in Microsoft Outlook, Word and Excel
  • Must possess outstanding communication and interpersonal skills
  • Must be able to provide a genuine and sincere service experience in a friendly and professional manner
  • Must have demonstrated ability exercising utmost discretion with confidential information
  • Must actively listen to provide optimal service tailored to guest requests
  • Ability to multi-task in a fast-paced, high demand environment required
  • Must be comfortable working and speaking with the public
  • Must have experience working under pressure while meeting deadlines and goals
  • Ability to maintain a positive and professional demeanor under challenging situations
  • Ability to work with minimal supervision
  • Ability to critically think and analyze information with efficient solution generating skills
  • May be required to communicate verbally and in written form in Chinese, Vietnamese, Korean, or Tagalog
  • May be required to obtain and maintain a gaming license
  • Driving responsibilities require a valid driver's license and vehicle insurance with minimum liability limits
  • Ability to work evening, weekend and holiday shifts
  • Strength sufficient to exert up to 10 pounds of force occasionally and move up to 40 pounds occasionally
  • Ability to stand most of the time and operate office equipment
  • Hearing and speech sufficient to communicate effectively
  • Visual acuity to prepare and analyze data
  • Mobility sufficient to safely move and operate a motor vehicle
  • Endurance to sit, walk and stand for extended periods
  • Exposure to fumes or airborne particles including secondhand smoke

Nice to have:

  • Previous experience in a casino or hospitality environment
  • Ability to communicate in Chinese, Vietnamese, Korean, or Tagalog
What we offer:
  • Health Insurance
  • Dental Insurance
  • Paid Time Off
  • Retirement Plan
  • Employee Discounts
  • Training and Development
  • Employee wellness programs

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
OysterLink - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for VIP Services Concierge

Chief Concierge

Responsible for supporting all aspects of Concierge functions in accordance with...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required
Job Responsibility
Job Responsibility
  • Coordinates day-to-day operations
  • Develops specific goals and plans
  • Supports concierge team
  • Understands the impact of department’s operations
  • Supports the establishment of an effective database
  • Establishes relationships with local attractions, restaurants and other businesses
  • Provides recommendations and arranges services for guests
  • Maintains awareness of cultural differences
  • Provides check-in and check-out services
  • Maintains knowledge of rooms and their locations
  • Fulltime
Read More
Arrow Right

German speaking Concierge

Are you passionate about delivering premium service and making the impossible ha...
Location
Location
Portugal , Lisbon
Salary
Salary:
21000.00 EUR / Year
bluselection.com Logo
Blu Selection
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or near-native German level and strong English skills
  • Experience in customer service, hospitality, travel, or luxury service environments
  • Excellent written and verbal communication skills
  • Calm and reliable approach, even in high-expectation situations
  • Strong organizational skills, adaptability, and attention to detail
Job Responsibility
Job Responsibility
  • Handling inbound VIP client requests via phone, email, and chat in both German and English
  • Organizing tailor-made travel arrangements and exclusive reservations
  • Advising clients on luxury restaurants, events, shopping, and cultural experiences
  • Managing urgent or complex cases while maintaining discretion and efficiency
  • Providing a consistently high standard of personalized service from initial request to resolution
What we offer
What we offer
  • Permanent contract with a 3-month probation period
  • 40-hour workweek with rotating 24/7 shifts, with a night shift Bonus of 25%
  • Attractive performance bonus paid quarterly
  • Hybrid work model after 3 months
  • Meal voucher card: €8 net per worked day
  • 30€ monthly transport allowance
  • Full health insurance coverage including dental and optical coverage after 6 months
  • 3 weeks of training + 3 weeks of nesting, fully supported
  • Fulltime
Read More
Arrow Right

Guest Services Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective o...
Location
Location
United States of America , Los Angeles
Salary
Salary:
85000.00 - 95000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door staff
  • Completes all required payroll documentation and prepares accurate labor forecasts
  • Performs all reasonable services requested by guests, anticipates their needs
  • Ensures all guest vehicles and keys are handled with utmost caution, professionalism, and security
  • Coordinates seamless cooperation among Guest Service and Concierge
  • Handles guest complaints related to Guest Services and Concierge with professionalism, maturity, and discretion
  • Develops action plans to address recurring service glitches within Guest Services and Concierge
  • Responds appropriately and efficiently to all hotel emergencies or safety situations
  • Oversees the welcoming of all curbside guests and VIP arrivals
  • Coordinates management lobby presence during peak arrival and departure periods
Job Responsibility
Job Responsibility
  • Demonstrates strong foundational knowledge of team building
  • Ensures consistency across Guest Services and Concierge by developing, implementing, and maintaining clear policies, procedures, and standard practices
  • Ensures all Guest Services, Valet, Bell, and Concierge colleagues consistently comply with core and culture service standards
  • Serves as a highly visible leader in the public areas
  • Interviews, selects, trains, coaches, and supervises staff
  • Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews
  • Designates a qualified supervisor or manager to oversee operations when absent
  • Builds schedule coverage for Guest Services and Concierge
  • Personally engages in guest complaint resolution
  • Ensures glitches and service recovery follow‑ups are completed accurately
What we offer
What we offer
  • Comprehensive benefits package: Medical/Dental/Vision
  • 401K Retirement Savings Plan
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Life Insurance
  • Free On-Site Parking
  • Training Program, Tuition Reimbursement
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Fulltime
Read More
Arrow Right

VIP Travel Coordinator

AvantStay delivers world-class, authentic, tech-enabled short-term rental (“STR”...
Location
Location
United States
Salary
Salary:
18.00 - 20.00 USD / Hour
avantstay.com Logo
AvantStay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3+ years VIP Customer Service and/or Concierge experience required
  • Background in the Luxury Travel industry strongly preferred
  • Minimum 1 year of experience in VIP travel itinerary planning
  • Minimum 1 year upselling luxury travel additional Concierge services
  • Ability to understand and convey issues and technical concepts
  • Strong sense of team mentality and reliability, a self-starter
  • Capable of quickly learning new software systems & keeping up with changing updates to our technology and processes
  • Strong written and verbal communication skills and excellent attention to detail
  • Ability to handle + manage your own workload, stay on top of sales leads, follow up with potential sales, and keep track of your ongoing clients needs
  • Must be able to work weekends (Saturday or Sunday shifts required)
Job Responsibility
Job Responsibility
  • Sell Concierge services to guests with a focus on quarterly team revenue goals
  • Create itineraries and experiences that enhance the guest's stay
  • Create proposals & itineraries to bring our offer to life for guests
  • Interact with guests via phone, SMS, and email to ensure customer satisfaction
  • Respond promptly, personally, and professionally to guest inquiries to open the conversation and ensure they feel welcome
  • Convert new requests into confirmed services and effectively manage lead opportunities and outreach efforts
  • Support field operation teams and guest experience coordinators in maintaining a consistent guest experience with high-level service and consistency
  • Assist and develop programming with Concierge Manager & Concierge Supervisors, as needed
  • Keep relevant systems updated with customer information and confirmation details
  • Provide knowledgeable and correct information on AvantStay properties and policies
What we offer
What we offer
  • Paid Time Off
  • Company-sponsored insurance (medical, dental, vision, life, etc.)
  • Complimentary and discount stays at AvantStay properties
  • Fitness Reimbursement
  • Fulltime
Read More
Arrow Right

Concierge Coordinator

We have streamlined the most consistent + tech-driven experience in the short-te...
Location
Location
Multiple , Remote
Salary
Salary:
16.00 - 19.00 USD / Hour
avantstay.com Logo
AvantStay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent English speaker
  • 2-3+ years VIP Customer Service and/or Concierge experience required
  • Background in the Luxury Travel industry strongly preferred
  • Background in Sales and/or a Call Center environment preferred
  • Positive, enthusiastic, and passionate about the travel & hospitality industry
  • Ability to understand and convey issues and technical concepts
  • Strong sense of team mentality and reliability, a self-starter
  • Capable of quickly learning new software systems & keeping up with changing updates to our technology and processes
  • Strong written and verbal communication skills and excellent attention to detail
  • Ability to handle + manage your own workload, stay on top of sales leads, follow up with potential sales, and keep track of your ongoing clients needs
Job Responsibility
Job Responsibility
  • Sell Concierge services to guests with a focus on quarterly team revenue goals
  • Create itineraries and experiences that enhance the guest's stay
  • Create proposals & itineraries to bring our offer to life for guests
  • Interact with guests via phone, SMS, and email to ensure customer satisfaction
  • Respond promptly, personally, and professionally to guest inquiries to open the conversation and ensure they feel welcome
  • Convert new requests into confirmed services and effectively manage lead opportunities and outreach efforts
  • Support field operation teams and guest experience coordinators in maintaining a consistent guest experience with high-level service and consistency
  • Assist and develop programming with Concierge Manager & Concierge Supervisors, as needed
  • Keep relevant systems updated with customer information and confirmation details
  • Provide knowledgeable and correct information on AvantStay properties and policies
  • Fulltime
Read More
Arrow Right

Concierge Agent

Reporting to the Director of Guest Services and Chief Concierge, the Concierge A...
Location
Location
United States , Seattle
Salary
Salary:
25.61 USD / Hour
granddelmar.com Logo
Fairmont Grand Del Mar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior hospitality experience preferred
  • Must hold valid authorization to work in the USA
  • Availability to work evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Maintains complete knowledge of all Olympic features, services, attractions, amenities, locations, and hours of operations
  • all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance, etc.
  • Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
  • Assist guest with dining reservations and handling group/ special occasions dining needs
  • Monitor all Guest inquiries, which include corresponding with guests by phone and email prior to arrival and during their stay in a professional and timely manner.
  • Assist will all departure arrangements Guests may need, ex. Booking transportation (ferry, car, flights, etc.), online flight check-in, arranging/re-arranging travel plans if required.
  • Act as a liaison and resource for other departments and employees of the Hotel
  • Constantly be aware of daily functions and promotions in the hotel
  • Personalize pre – arrival communication to VIP ALL members offering Concierge services
What we offer
What we offer
  • Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
  • Parking/Commuting Discounts
  • Paid meal breaks with complimentary meals served in our Staff Dining room
  • Medical, dental, and vision insurance available to employees and their families. Free base insurance available to employees only
  • Learning programs through our Academies
  • 401K Retirement plans with a 4% match for all colleagues
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues!
  • Fulltime
Read More
Arrow Right

Concierge Agent

Join our pre-opening Front Office team as Concierge Agent at Four Seasons Resort...
Location
Location
Saudi Arabia , Amaala
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in guest services or concierge roles within luxury hospitality, ideally including pre-opening exposure
  • Strong local knowledge and passion for creating memorable guest experiences
  • Excellent communication and interpersonal skills
  • Professional presentation and problem-solving abilities
  • Suitable candidates must be eligible to work in Saudi Arabia
  • Fluency in English is essential
Job Responsibility
Job Responsibility
  • Assist with pre-opening tasks including establishing guest service standards, local vendor partnerships, and concierge systems setup
  • Provide personalized recommendations and assist guests with reservations, transportation, tours, activities, and special requests
  • Coordinate with departments and external partners to fulfill guest needs efficiently
  • Maintain accurate guest profiles and preferences to support personalized experiences
  • Handle VIP requests and ensure all guests receive attentive, thoughtful service throughout their stay
  • Manage guest feedback and respond professionally to any service concerns
  • Maintain up-to-date knowledge of local attractions, dining options, and unique experiences
  • Support in the creation and refinement of concierge procedures and guest service standards
What we offer
What we offer
  • Competitive salary in a tax-free environment
  • Housing and transportation
  • 30 days of vacation plus public holidays
  • Paid home leave tickets
  • Complimentary meals and uniform cleaning
  • Medical and life insurance
  • Employee Assistance Program and worldwide complimentary room nights
  • Opportunities for growth and development
  • Fulltime
Read More
Arrow Right

VIP Concierge

The VIP Concierge provides high touch support to VIPs by anticipating needs, coo...
Location
Location
United States , Irvine
Salary
Salary:
20.00 - 35.00 USD / Hour
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience: < 6 months
Job Responsibility
Job Responsibility
  • Anticipate VIP needs and provide exceptional guest experience
  • Greet VIPs warmly and ensure they feel welcomed and attended to
  • Respond promptly and professionally to VIP phone and email inquiries
  • Act as a liaison between VIPs and internal departments including Facilities, Security, Human Resources, Legal, National Service Garage (NSG), and others as needed
  • Coordinate all VIP vehicle requests, including arranging transportation to various locations (local and out-of-state)
  • Maintain VIP vehicles, including washing, fueling, registration renewal stickers, insurance cards, relocating personal items between vehicles, and assisting with luggage
  • Create and execute Vehicle Loan Agreements for approved vendor drivers for events. Ensure each driver has cleared and approved MVR
  • Ensure Vehicle Administration assigned parking spaces remain cleared
  • coordinate temporary spaces when VIPs are driving vehicles
  • Process VIP vehicles through the NSG for routine maintenance as well as MLE inspections prior to usage for events
  • Fulltime
Read More
Arrow Right