CrawlJobs Logo

VIP Services Concierge

oysterlink.com Logo

OysterLink

Location Icon

Location:
United States , San Bernardino

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

15.50 - 19.75 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The VIP Services Concierge at San Manuel Casino is a pivotal role design... Show More

Job Responsibility:

  • Provide highest VIP services standards to guests in high limit gaming areas
  • Manage VIP arrivals and communicate with designated personnel for escort and delivery of amenities
  • Initiate and respond to in-person and phone contact with guests to ensure reservations for hotels, special events and entertainment are executed efficiently
  • Assist guests with booking changes and inquiries
  • Suggest promotions and special event participation pertaining to guest offers
  • Ensure guest information is updated and accurate at all times
  • Record and report all ticket requests at sponsorship venues and distribute tickets accordingly
  • Coordinate travel for guests to off-site events and activities
  • Liaison to Player Development, Guest Services, Food and Beverage, and Public Safety to ensure prompt service
  • Safeguard the confidential nature of guest, department, and company data
  • Maintain impeccable gaming and non-gaming areas with great attention to detail
  • Perform other duties as assigned to support the efficient operation of the department

Requirements:

  • High school diploma or GED required
  • Minimum two years of experience in guest services
  • Must have worked directly with guests
  • Previous experience in a casino or hospitality environment highly preferred
  • Ability to communicate effectively with guests, team members and management, both verbally and in writing
  • Intermediate proficiency in Microsoft Outlook, Word and Excel
  • Must possess outstanding communication and interpersonal skills
  • Must be able to provide a genuine and sincere service experience in a friendly and professional manner
  • Must have demonstrated ability exercising utmost discretion with confidential information
  • Must actively listen to provide optimal service tailored to guest requests
  • Ability to multi-task in a fast-paced, high demand environment required
  • Must be comfortable working and speaking with the public
  • Must have experience working under pressure while meeting deadlines and goals
  • Ability to maintain a positive and professional demeanor under challenging situations
  • Ability to work with minimal supervision
  • Ability to critically think and analyze information with efficient solution generating skills
  • May be required to communicate verbally and in written form in Chinese, Vietnamese, Korean, or Tagalog
  • May be required to obtain and maintain a gaming license
  • Driving responsibilities require a valid driver's license and vehicle insurance with minimum liability limits
  • Ability to work evening, weekend and holiday shifts
  • Strength sufficient to exert up to 10 pounds of force occasionally and move up to 40 pounds occasionally
  • Ability to stand most of the time and operate office equipment
  • Hearing and speech sufficient to communicate effectively
  • Visual acuity to prepare and analyze data
  • Mobility sufficient to safely move and operate a motor vehicle
  • Endurance to sit, walk and stand for extended periods
  • Exposure to fumes or airborne particles including secondhand smoke

Nice to have:

  • Previous experience in a casino or hospitality environment
  • Ability to communicate in Chinese, Vietnamese, Korean, or Tagalog
What we offer:
  • Health Insurance
  • Dental Insurance
  • Paid Time Off
  • Retirement Plan
  • Employee Discounts
  • Training and Development
  • Employee wellness programs

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
OysterLink - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for VIP Services Concierge

Chief Concierge

Responsible for supporting all aspects of Concierge functions in accordance with...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required
Job Responsibility
Job Responsibility
  • Coordinates day-to-day operations
  • Develops specific goals and plans
  • Supports concierge team
  • Understands the impact of department’s operations
  • Supports the establishment of an effective database
  • Establishes relationships with local attractions, restaurants and other businesses
  • Provides recommendations and arranges services for guests
  • Maintains awareness of cultural differences
  • Provides check-in and check-out services
  • Maintains knowledge of rooms and their locations
  • Fulltime
Read More
Arrow Right

German speaking Concierge

Are you passionate about delivering premium service and making the impossible ha...
Location
Location
Portugal , Lisbon
Salary
Salary:
21000.00 EUR / Year
bluselection.com Logo
Blu Selection
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or near-native German level and strong English skills
  • Experience in customer service, hospitality, travel, or luxury service environments
  • Excellent written and verbal communication skills
  • Calm and reliable approach, even in high-expectation situations
  • Strong organizational skills, adaptability, and attention to detail
Job Responsibility
Job Responsibility
  • Handling inbound VIP client requests via phone, email, and chat in both German and English
  • Organizing tailor-made travel arrangements and exclusive reservations
  • Advising clients on luxury restaurants, events, shopping, and cultural experiences
  • Managing urgent or complex cases while maintaining discretion and efficiency
  • Providing a consistently high standard of personalized service from initial request to resolution
What we offer
What we offer
  • Permanent contract with a 3-month probation period
  • 40-hour workweek with rotating 24/7 shifts, with a night shift Bonus of 25%
  • Attractive performance bonus paid quarterly
  • Hybrid work model after 3 months
  • Meal voucher card: €8 net per worked day
  • 30€ monthly transport allowance
  • Full health insurance coverage including dental and optical coverage after 6 months
  • 3 weeks of training + 3 weeks of nesting, fully supported
  • Fulltime
Read More
Arrow Right
New

Chief Concierge - Welcome Office

Responsible for supporting all aspects of Concierge functions in accordance with...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required
Job Responsibility
Job Responsibility
  • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish work
  • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Supports the establishment of an effective database to be used by all team members for restaurant and local attractions
  • Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
  • Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping)
  • Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
  • Provides check-in and check-out services and handles reservations when needed
  • Maintains knowledge of rooms and their locations, services and facilities of the hotel
  • Fulltime
Read More
Arrow Right
New

Bell Attendant

To provide a personal service to all the guests, fully aware and following the h...
Location
Location
United Arab Emirates , Ras Al-Khaimah
Salary
Salary:
Not provided
sofitel.accor.com Logo
SOFITEL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
  • To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service
  • To personally greet and escort the guests rather than pointing out directions
  • To ensure that the privacy of the guests and the confidentiality of the information is respected
  • To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost
  • To assist guests with room changes in coordination with the Front Office department
  • To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures
  • To be aware of the room set ups and to inform the guests accordingly (rooming)
  • To check the cars and rooms for forgotten items and to respect the Lost & Found procedures
  • To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
  • Fulltime
Read More
Arrow Right
New

Chief Concierge

Responsible for supporting all aspects of Concierge functions in accordance with...
Location
Location
Malaysia , Penang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required
Job Responsibility
Job Responsibility
  • Coordinates day-to-day operations, ensuring quality and standards
  • Develops goals and plans to prioritize and accomplish work
  • Supports concierge team to drive guest satisfaction
  • Understands impact on property financial goals
  • Supports establishment of an effective database for attractions
  • Establishes relationships with local attractions and businesses
  • Provides recommendations and arranges services for guests
  • Maintains awareness of cultural differences
  • Provides check-in and check-out services
  • Maintains knowledge of rooms and hotel facilities
  • Fulltime
Read More
Arrow Right

Retail Sales Assistant

Majestic Wine Bangor (North Wales) are looking for a dynamic, ambitious and driv...
Location
Location
United Kingdom , Bangor
Salary
Salary:
Not provided
majestic.co.uk Logo
Majestic Wine Warehouses Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent time-management, delegation and problem-solving skills
  • Ability to deliver exceptional customer experience & service
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Passion to learn more is essential to pass level 2 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
  • Must be able to work evenings and weekends
  • Comfortable driving one of our company vans is essential
Job Responsibility
Job Responsibility
  • Drive store performance by maximising sales opportunities
  • Support your team on meeting and exceeding targets through focusing on KPI delivery
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Offer customers a VIP concierge service, actively contacting them with updates on products and tastings
  • Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
What we offer
What we offer
  • Up to 20% staff discount
  • Career development opportunities
  • Uniform provided
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Company sick pay scheme
  • Parttime
Read More
Arrow Right
New

Retail Assistant Manager

Majestic Wine Colchester are looking for a dynamic, ambitious and driven Assista...
Location
Location
United Kingdom , Colchester
Salary
Salary:
Not provided
majestic.co.uk Logo
Majestic Wine Warehouses Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service
  • Experience of understanding retail KPIs and how to drive improvements
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Excellent communication and time management skills
  • Willingness to work towards WSET 2 and 3 Qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
Job Responsibility
Job Responsibility
  • Support your Store Manager in driving the performance and day-to-day operations of your store
  • Drive store performance by maximising sales opportunities and optimising KPI performance
  • Deliver exceptional market leading customer service to drive business growth
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service
  • Sell the story not the Discount through an in depth knowledge of our range and managing a tasting events programme
  • Support the recruitment, management & development of the team
  • Support more junior team members to develop their product knowledge and pass their WSET qualifications
  • Take accountability and pride for the physical appearance and maintenance of your store
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
What we offer
What we offer
  • Competitive Salary & Performance Bonus
  • Up to 20% staff discount
  • Career development opportunities
  • Fantastic incentives that take you around the world to explore our different vineyards
  • A contributory Company Pension Plan
  • Life Assurance (Worth 2 times your annual salary)
  • Uniform provided
  • 29 days holiday, including public and bank holidays
  • PLUS invites to wine tasting events
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Fulltime
Read More
Arrow Right
New

Retail Trainee Manager

As a Majestic Trainee Manager you will embark on a 12 month development programm...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
Not provided
majestic.co.uk Logo
Majestic Wine Warehouses Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
Job Responsibility
Job Responsibility
  • Drive store performance by maximising sales opportunities
  • Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
  • Sell the story not the Discount
  • Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store
What we offer
What we offer
  • Competitive Salary & Performance Bonus
  • Up to 20% staff discount
  • Career development opportunities
  • Fantastic incentives that take you around the world to explore our different vineyards
  • A contributory Company Pension Plan
  • Life Assurance (Worth 2 times your annual salary)
  • Uniform provided
  • 29 days holiday, including public and bank holidays
  • PLUS invites to wine tasting events
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy