CrawlJobs Logo
OysterLink Logo OysterLink · Hospitality and Tourism

VIP Services Concierge

United States, San Bernardino 15.50 - 19.75 USD / Hour · Job Posted January 07, 2026
Apply Position
Job Link Share

Job Description

The VIP Services Concierge at San Manuel Casino is a pivotal role design... Show More

Job Responsibility

  • Provide highest VIP services standards to guests in high limit gaming areas
  • Manage VIP arrivals and communicate with designated personnel for escort and delivery of amenities
  • Initiate and respond to in-person and phone contact with guests to ensure reservations for hotels, special events and entertainment are executed efficiently
  • Assist guests with booking changes and inquiries
  • Suggest promotions and special event participation pertaining to guest offers
  • Ensure guest information is updated and accurate at all times
  • Record and report all ticket requests at sponsorship venues and distribute tickets accordingly
  • Coordinate travel for guests to off-site events and activities
  • Liaison to Player Development, Guest Services, Food and Beverage, and Public Safety to ensure prompt service
  • Safeguard the confidential nature of guest, department, and company data
  • Maintain impeccable gaming and non-gaming areas with great attention to detail
  • Perform other duties as assigned to support the efficient operation of the department

Requirements

  • High school diploma or GED required
  • Minimum two years of experience in guest services
  • Must have worked directly with guests
  • Previous experience in a casino or hospitality environment highly preferred
  • Ability to communicate effectively with guests, team members and management, both verbally and in writing
  • Intermediate proficiency in Microsoft Outlook, Word and Excel
  • Must possess outstanding communication and interpersonal skills
  • Must be able to provide a genuine and sincere service experience in a friendly and professional manner
  • Must have demonstrated ability exercising utmost discretion with confidential information
  • Must actively listen to provide optimal service tailored to guest requests
  • Ability to multi-task in a fast-paced, high demand environment required
  • Must be comfortable working and speaking with the public
  • Must have experience working under pressure while meeting deadlines and goals
  • Ability to maintain a positive and professional demeanor under challenging situations
  • Ability to work with minimal supervision
  • Ability to critically think and analyze information with efficient solution generating skills
  • May be required to communicate verbally and in written form in Chinese, Vietnamese, Korean, or Tagalog
  • May be required to obtain and maintain a gaming license
  • Driving responsibilities require a valid driver's license and vehicle insurance with minimum liability limits
  • Ability to work evening, weekend and holiday shifts
  • Strength sufficient to exert up to 10 pounds of force occasionally and move up to 40 pounds occasionally
  • Ability to stand most of the time and operate office equipment
  • Hearing and speech sufficient to communicate effectively
  • Visual acuity to prepare and analyze data
  • Mobility sufficient to safely move and operate a motor vehicle
  • Endurance to sit, walk and stand for extended periods
  • Exposure to fumes or airborne particles including secondhand smoke

Nice to have

  • Previous experience in a casino or hospitality environment
  • Ability to communicate in Chinese, Vietnamese, Korean, or Tagalog

What we offer

  • Health Insurance
  • Dental Insurance
  • Paid Time Off
  • Retirement Plan
  • Employee Discounts
  • Training and Development
  • Employee wellness programs
OysterLink - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

VIP Services Concierge

8 matching positions

Vip Concierge Specialist

Overview: The VIP Concierge Specialist is responsible for guests that are identi...
Location
Location
United States , Big Sky
Salary
Salary:
Not provided
boyneresorts.com Logo
Boyne Resorts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1-2 years of progressive hospitality experience or education
  • Proficient with hospitality software, computers, and technology and ability to learn new software systems and programs
  • Knowledge of Microsoft Office, Outlook and Excel required
  • Must be friendly, knowledgeable, professional and possess excellent interpersonal skills
  • Possess strong written and verbal communication skills, organization, detail oriented, a sense of urgency, critical thinking and planning and problem-solving skills
  • Candidate must maintain a drive for excellence and consistent strong performance
  • Must have the ability to handle multiple tasks at once and adapt to changing situations
  • Ability to be efficient and productive in a fast-paced environment
  • Motivated and a self-starter
  • Ability to work independently and efficiently on a flexible schedule including days/evenings/weekends/holidays
Job Responsibility
Job Responsibility
  • Collaborate with the Sales & Marketing Department and LCM Reservation Specialist in the interest of developing the LCM program benefits and streamline communication
  • Establishing benefits & amenities with various departments annually during pre-winter months
  • Develop unique gift basket design and products for first stay of the season
  • Provide reports and updates on a weekly basis to the Lodging Division, and communicate special needs for VIP guests
  • Maintaining professional communication in a timely manner as outlined through SalesForce
  • Develop thorough knowledge of the Boyne Rewards Program
  • Signature Collection Personal Concierge responsibilities
  • Work with the Concierge Manager during fall off-season
  • Work scheduled Concierge Desk shifts
  • Technical skills using the following programs: RTP, Springer-Miller, Alice, Salesforce CRM, Microsoft Office Online Version
What we offer
What we offer
  • Free Scenic Lift Pass for you, your spouse and dependents
  • Free Ski Pass for you, your spouse and dependents
  • Discounted Golf Pass
  • FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
  • Lodging discounts for accommodation for friends and family
  • 25% -50% off Food discount at all outlets
  • 20%-30% off Retail discount at all outlets with additional external gear and sponsor discounts
  • Eligibility for affordable employee housing
  • Eligibility for 401k, PTO, Wellness Days, and Health benefits for you and your family
  • Fulltime
Read More
Arrow Right

VIP Concierge

The VIP Concierge provides high touch support to VIPs by anticipating needs, coo...
Location
Location
United States , Irvine
Salary
Salary:
20.00 - 35.00 USD / Hour
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience: < 6 months
Job Responsibility
Job Responsibility
  • Anticipate VIP needs and provide exceptional guest experience
  • Greet VIPs warmly and ensure they feel welcomed and attended to
  • Respond promptly and professionally to VIP phone and email inquiries
  • Act as a liaison between VIPs and internal departments including Facilities, Security, Human Resources, Legal, National Service Garage (NSG), and others as needed
  • Coordinate all VIP vehicle requests, including arranging transportation to various locations (local and out-of-state)
  • Maintain VIP vehicles, including washing, fueling, registration renewal stickers, insurance cards, relocating personal items between vehicles, and assisting with luggage
  • Create and execute Vehicle Loan Agreements for approved vendor drivers for events. Ensure each driver has cleared and approved MVR
  • Ensure Vehicle Administration assigned parking spaces remain cleared
  • coordinate temporary spaces when VIPs are driving vehicles
  • Process VIP vehicles through the NSG for routine maintenance as well as MLE inspections prior to usage for events
  • Fulltime
Read More
Arrow Right

Concierge - Guest Services

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...
Location
Location
Malaysia , Kuala Lumpur; Selangor
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ensure grooming is at the highest level possible as you represent the face of the building
  • Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings
  • Any other reasonable request within your range of competence as required by the Guest Services Manager and management
Job Responsibility
Job Responsibility
  • Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible
  • Manage the guest & VIP registration process seamlessly
  • Lead guest engagement as the main point of contact at the front desk
  • Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency
  • Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency
  • Promptly respond to telephone calls in a friendly & professional manner
  • Complete all duties during the shift & ensure a concise hand over is conducted
  • Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy
  • To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )
  • Proactive resets of front desk and foyer to ensure highest levels of presentation
  • Fulltime
Read More
Arrow Right
New

Assistant Chief Concierge

Responsible for supporting all aspects of Concierge functions in accordance with...
Location
Location
Vietnam , Hanoi
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required
Job Responsibility
Job Responsibility
  • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish work
  • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Supports the establishment of an effective database to be used by all team members for restaurant and local attractions
  • Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
  • Provides recommendations and arranges services for guests as requested
  • Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
  • Provides check-in and check-out services and handles reservations when needed
  • Maintains knowledge of rooms and their locations, services and facilities of the hotel
  • Fulltime
Read More
Arrow Right
New

Retail Assistant Manager - Marlborough

Majestic Wine Marlborough are looking for a dynamic, ambitious and driven Assist...
Location
Location
United Kingdom , Marlborough
Salary
Salary:
29080.48 GBP / Year
majestic.co.uk Logo
Majestic Wine Warehouses Ltd.
Expiration Date
July 10, 2026
Flip Icon
Requirements
Requirements
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service
  • Experience of understanding retail KPIs and how to drive improvements
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Excellent communication and time management skills
  • Willingness to work towards WSET 2 and 3 Qualifications
  • Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points
Job Responsibility
Job Responsibility
  • Support your Store Manager in driving the sales performance and day-day running of your store
  • Deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards
  • Support more junior team members to excel and reach their full potential
  • Be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers
  • Support your Store Manager in driving the performance and day-to-day operations of your store
  • Take responsibility of the store and team in their absence
  • Drive store performance by maximising sales opportunities
  • Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Offer your customers a VIP concierge service, actively contacting them with updates on products and tastings
What we offer
What we offer
  • Performance Bonus
  • Up to 20% staff discount
  • Career development opportunities
  • Fantastic incentives that take you around the world to explore our different vineyards
  • A contributory Company Pension Plan
  • Life Assurance (Worth 2 times your annual salary)
  • Uniform provided
  • 29 days holiday, including public and bank holidays
  • PLUS invites to wine tasting events
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Fulltime
Read More
Arrow Right
New

Retail Sales Assistant/Driver - Gidea Park (24 Hours)

As a Sales Assistant you’ll be supporting your store team with driving sales pe...
Location
Location
United Kingdom , Gidea Park
Salary
Salary:
Not provided
majestic.co.uk Logo
Majestic Wine Warehouses Ltd.
Expiration Date
July 10, 2026
Flip Icon
Requirements
Requirements
  • Excellent time-management, delegation and problem-solving skills
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
  • Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points
Job Responsibility
Job Responsibility
  • Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate
What we offer
What we offer
  • Up to 20% staff discount
  • Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes
  • Uniform provided
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Parttime
Read More
Arrow Right
New

Retail Sales Assistant/Driver

As a Sales Assistant you’ll be supporting your store team with driving sales pe...
Location
Location
United Kingdom , Gerrards Cross
Salary
Salary:
10574.72 GBP / Year
majestic.co.uk Logo
Majestic Wine Warehouses Ltd.
Expiration Date
July 10, 2026
Flip Icon
Requirements
Requirements
  • Excellent time-management, delegation and problem-solving skills
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
  • Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points
Job Responsibility
Job Responsibility
  • Drive store performance by maximising sales opportunities
  • Support your team on meeting and exceeding targets through focusing on KPI delivery
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
  • Sell the story not the Discount
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks required for the day-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
What we offer
What we offer
  • Up to 20% staff discount
  • Career development opportunities
  • Uniform provided
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Company sick pay scheme
  • Parttime
Read More
Arrow Right
New

Assistant Chief Concierge

Responsible for supporting all aspects of Concierge functions in accordance with...
Location
Location
Indonesia , Jakarta
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • no prior work experience required
Job Responsibility
Job Responsibility
  • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish work
  • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Supports the establishment of an effective database to be used by all team members for restaurant and local attractions
  • Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
  • Provides recommendations and arranges services for guests as requested
  • Maintains awareness of cultural differences needed to meet guest's specific needs and requirements
  • Provides check-in and check-out services and handles reservations when needed
  • Maintains knowledge of rooms and their locations, services and facilities of the hotel
  • Fulltime
Read More
Arrow Right