VIP Service Associate Job at SciPlay (Cedar Falls)

Front Office Associate

Front Office Associate position at The Westin Hyderabad Hitec City, responsible ...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Supply guests with directions and information regarding property amenities, services, and hours of operation
Contact appropriate departments to resolve guest calls, requests, or problems
Follow up with guests to ensure satisfaction
Receive, record, and relay messages accurately
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs

Fulltime

Guest Relations Associate

The Alinea Group seeks a Guest Relations Associate. The ideal candidate has extr...

Location

United States

Salary:

19.50 - 20.00 USD / Hour

ALINEA

Expiration Date

Until further notice

Requirements

Outstanding written communication abilities
Excellent organizational and time-management skills
Works well on both a team and independently
Familiarity with hospitality industry standards
Anticipate restaurant team and guest needs
Adaptability and resourcefulness in a fast-changing environment
Must be eligible to legally work in the United States

Job Responsibility

Data entry
Maintaining a positive, empathetic, and professional attitude toward customers while responding promptly to their email inquires
Communicating and coordinating with colleagues as necessary in either lead or support roles as assigned daily
Supporting the restaurants by: Preparing reservation by compiling detailed notes on dietary restrictions, celebrations, mobility restrictions, VIP status, and special requests, Ensuring all reservation details have been reviewed for accuracy, Creating and sending daily and weekly reports using Excel, Google Sheets, and Gmail, Communicating directly with Managers, Chefs, and Ownership regarding food allergies, special requests, guest feedback, and press inquires, Reaching out to the waitlists to assist with bookings including large parties, Assisting guests with using Tock (reservation platform) by making bookings, adding supplements or beverage pairings, rescheduling bookings, cancel and refunding bookings
Support the Event’s Manager by: Distributing BEO’s and Guest lists, Communicating dietary needs of guests to the kitchen, Preparing reservations
Running other daily Guest Relations reports and tasks including: Tonight and Tomorrow Chef Reports, Multiple Visit/ Cross Venue Reports, T-shirt Order Reports which include creating shipping labels and communicating with the Facilities Department, Critic Check, Other resorts that may be created depending on the companies needs
Assist guests with the purchase and redemption of gift cards on Customer Connection platform
Answer emails, track packages, issue replacements refunds, and other tasks for the Aviary Book website

What we offer

Medical, vision, dental and life benefits available on the 1st month following full-time employment
50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
Paid time off
401(K) with a company match of up to 4% of deferred earnings
CTA/Ventra discount available after 1 month of full-time employment
Employee Dining Discount, 20% to any Alinea Group restaurant
Referral Bonus Program available

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Senior Event Services Manager

Accountable for the overall success of the Banquets/Catering Department. Leads t...

Location

United States

Salary:

68640.00 - 80000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the event management, food and beverage, or related professional area

Job Responsibility

Attends pre-event meetings as needed to understand group needs
Establishes consistent standards for meeting room sets and VIP meeting room sets
Conducts function room inspections prior to each function to ensure the room is set according to specifications
Maintains cleanliness and sanitation standards in all event operation areas
Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event
Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers)
Coordinates routine maintenance to ensure a quality meeting facility
Solves problems and/or suggest alternatives to previous arrangements if necessary
Attends and participates in all pertinent meetings
Leads shifts and actively participates in the servicing of events

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

New

Loss Prevention Manager

The Loss Prevention Manager is responsible for leading and managing all loss pre...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Criminal Justice, Security Management, Hospitality Management, or a related field
Professional certifications in security, loss prevention, or safety are highly desirable
Minimum 7–10 years in loss prevention, security management, or safety operations within a luxury hospitality environment, ideally a resort or hotel chain
Proven experience with Marriott or other international hotel brand standards (LSOPs, BSA, Fire & Life Safety audits)
Demonstrated track record in risk management, investigations, emergency response, and compliance audits
Experience in leading and developing security teams, including scheduling, training, and performance management
Experience collaborating with cross-functional departments (Engineering, HR, Finance, Operations)
Leadership & Team Management: Ability to inspire, coach, and maintain a disciplined, professional, and service-oriented team
Security & Risk Management: Expertise in proactive risk mitigation, surveillance systems, access control, and investigation procedures
Emergency Preparedness: Knowledgeable in crisis management, fire safety, medical emergency response, and evacuation procedures

Job Responsibility

Ensure full compliance with Marriott LSOPs, BSA, and Fire & Life Safety audit standards
Maintain continuous audit readiness through routine inspections and internal audits, accurate documentation and evidence management, and timely closure of corrective action plans (CAPs)
Partner with Engineering to ensure fire detection, alarm, suppression, and evacuation systems meet Marriott Life Safety standards and preventive maintenance and testing schedules are documented and compliant
Lead and document emergency drills (fire, evacuation, bomb threat, medical, natural disasters)
Develop and implement proactive loss prevention strategies to minimize theft, shrinkage, fraud, vandalism, and property damage
Conduct risk assessments across all resort areas, including guest rooms, public areas, wellness facilities, back-of-house, and residences
Oversee surveillance systems (CCTV), access control, key management, and alarm monitoring
Lead investigations related to guest incidents, associate misconduct, losses, accidents, and security breaches
Serve as the primary responder and coordinator for all emergency situations
Ensure all associates are trained and conversant with Fire & Life Safety procedures, crisis response protocols, and medical emergency response and escalation

Fulltime

Event Operations Manager

Directs and motivates team while personally assisting in providing high quality ...

Location

United States , Hilton Head Island

Salary:

64000.00 - 86000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years’ experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department (e.g., tables, and chairs, banquet tables, meeting sets, props)
Applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment

Fulltime

Event Operations Manager

Directs and motivates team while personally assisting in providing high quality ...

Location

United States , Boston

Salary:

69000.00 - 92000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years’ experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props)
Applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment

Fulltime

Event Operations Manager

Directs and motivates team while personally assisting in providing high quality ...

Location

United States , Dallas

Salary:

56000.00 - 75000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years’ experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props)
Applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment

Fulltime

VIP Service Associate

SciPlay

Location:
United States , Cedar Falls

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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United States , Cedar Falls

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Job Posted:
February 20, 2026