Vip Portfolio Manager Job at gamdom

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

VIP Service Associate

The Associate VIP Services Associate is responsible for working in social gaming...

Location

United States , Cedar Falls

Salary:

Not provided

SciPlay

Expiration Date

Until further notice

Requirements

Strong interpersonal relationship skills and an ability to build trust
Attention to detail
Effective communicator
Well organized
Customer focused
Ability to interact well with people at all levels within and outside the social organization
Strong insight into gambling and player needs
Analytical skills

Job Responsibility

Cultivating and developing relationships and serves as a trusted consultant to our most financially invested players
Delivering Player feedback and players sentiment for studios to build out VIP driven features
Serve as a SciPlay game portfolio expert and act as a liaison between our highest value players and each studio to resolve bugs and maintain retention
Support VIP Team Manager and/or VIP Experience Manager with VIP Events
Ensure that our clients receive the highest level of sales and operational customer service
Possess effective communication and presentation skills
Weekly Meeting with VIP team Manager, VIP Experience Manager and Retention Manager to provide VIP's feedback
Pro-actively make outbound calls to clients providing them with information and promotional opportunities

What we offer

Competitive salaries
Annual bonuses, matching 401k
Fun environment: Open Office Concept with Ergonomic Seating and Standing Desks. Game Room featuring current generation consoles, numerous game titles, and various table games
Food! Fully Stocked Kitchen with Beverages and Snacks, as well as company-paid lunches 2x/week
Paid Family Leave
Paid Volunteer Time
Annual 2-night company retreat

Fulltime

Chief Executive Officer

Our client operates within the iGaming ecosystem, specialising in high value pla...

Location

Malta

Salary:

Not provided

Abroad Internships

Expiration Date

Until further notice

Requirements

Proven senior leadership experience at CEO, Managing Director, COO, or equivalent level, ideally within iGaming or a comparable customer centric digital industry
Strong background in customer operations, CRM, and player lifecycle management, including ownership of VIP or high value customer portfolios
Demonstrated experience managing outsourced or third party service providers and operating effective governance models
Solid commercial understanding of retention economics, including key customer metrics such as lifetime value, churn, and engagement
Hands on experience with CRM platforms, customer analytics, and data driven decision making
Experience operating in regulated and multi market environments, with the ability to balance commercial performance with compliance and responsible gaming requirements
International operational exposure and experience scaling customer focused teams or loyalty programmes
Strong leadership, communication, and stakeholder management skills, with a clear customer first mindset and long term value focus

Job Responsibility

Define and execute the company’s overall strategy, with a strong emphasis on playerretention, loyalty, and lifetime value
Translate commercial objectives into clear operational plans across VIP AccountManagement and Customer Service
Act as the primary point of accountability to the Board for financial, operational, and people performance
Provide leadership during a period of organisational evolution and growth
Oversee the structure, performance, and scalability of the VIP Account Management function
Ensure each Account Manager effectively manages their assigned player portfolio with afocus on retention, reactivation, satisfaction, and loyalty
Ensure responsible gaming principles are embedded within all VIP processes
Define, monitor, and optimise KPIs including retention, churn, average revenue per user,lifetime value, and VIP engagement
Drive effective use of CRM platforms, segmentation models, incentive strategies, and personalisation
Own and manage relationships with outsourced Customer Service providers

What we offer

Competitive Compensation: You will receive a highly competitive compensation package, which includes a competitive base salary, performance bonuses, and other incentives, all reflective of your experience and contribution
Work-Life Balance: We value work-life balance and offer flexible working arrangements, recognising that achieving your best in your career requires a healthy balance between work and personal life

Director of VIP

Your mission: Turn our VIP function into a commercial engine that defines the fu...

Location

Malta , San Ġiljan, Valletta

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Proven track record in building or scaling high-performance commercial/VIP organizations
Highly structured, organized, and process-driven mindset
Exceptional people leadership and relationship-building skills
Strong commercial acumen and executive presence

Job Responsibility

Own full P&L for the VIP segment, driving revenue growth and margin efficiency
Build a structured portfolio model where every VIP Manager runs a measurable book of business
Transform VIP from reactive service to a predictable, revenue-producing function
Develop segmentation frameworks for whales, high-potential players, and churn-risk cohorts
Improve bonus efficiency to maximize sustainable value
Build and lead a high-performance VIP organization
Hire, upgrade, and restructure talent as needed - you own the team and the standards
Create a culture of portfolio ownership and commercial accountability
Coach managers in relationship management, negotiation, and strategic retention
Maintain communication standards aligned with Gamdom’s premium, crypto-native brand

Beverage Manager

Passionate about everything relating to Food & Beverage and putting a smile on o...

Location

India , Mumbai

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Relevant experience in F&B operations and beverage portfolio is an advantage
Focused on guest needs and always remain calm and courteous
Highly responsible and reliable
Follow Accor & La Maison standards & applications in day to day operations
Excellent communication skills, both verbal and written
Strengths include interpersonal and social skills, and you work in a solution-oriented manner
Ability to work cohesively as part of a team with minimum supervision
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests
Responsible and accountable for outlet’s profitability and revenue generation

Job Responsibility

Beverage Portfolio management - Collaborate & Liaison with Beverage Partners & Vendors to create valued experiences for guest, while gaining enhanced Revenues and Managing costs
Curate special beverage promotions, activations, and beverage led events
Be Inspired with New and Upcoming Beverage Trends, and be up to date with industry trends locally as well internationally
Manage beverage portfolio across Restaurants, Lounges, Bars, Private Dining & Banquets
Curate and manage upscale beverage menus, including cocktails, wine, and non-alcoholic drinks
Lead and train a team of bartenders and bar chefs, beverage servers, ensuring top-tier service standards
Oversee daily beverage operations, inventory control, and cost management
Collaborate on exclusive offerings for events, private functions, and VIP guests
Ensure compliance with liquor laws, health, and safety regulations
Drive guest satisfaction by delivering tailored, high-quality beverage experiences

What we offer

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities

Fulltime

Personal Line Account Manager – VIP Client

We are partnering with a well-established, family-owned insurance brokerage base...

Location

Canada , Surrey

Salary:

Not provided

Aplin

Expiration Date

Until further notice

Requirements

2 or more years of experience as a Personal Line Account Manager
Level 2 license
Proficiency with Broker Management System

Job Responsibility

Manage a personal lines High Net Worth client portfolio, including auto, home, renters, and other individual insurance policies
Develop and maintain strong relationships with clients, understanding their coverage needs and providing tailored insurance solutions
Process policy applications, modifications, renewals, and claims efficiently and accurately
Educate clients on policy options, coverage details, and recommend appropriate insurance products
Collaborate with insurance carriers to obtain quotes, troubleshoot issues, and ensure seamless service delivery
Maintain up-to-date knowledge of insurance products
Proactively identify opportunities to cross-sell and upsell insurance products to enhance client coverage

What we offer

Comprehensive benefit plans
Competitive base salary and bonus
Opportunity to gain experience handling a large number of VIP clients with experienced producers

Fulltime

Portfolio Manager

Gamdom isn’t running a typical VIP desk, we’re building a next-generation, high-...

Location

Malta , San Ġiljan, Valletta

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

A proven ability to grow a book of business with measurable results
Analytical instincts - comfortable interpreting player data and value drivers
Sales and negotiation fluency that creates player and business value
Cross-cultural communication skills - you adapt naturally to diverse profiles
Operational discipline - clean cadences, consistent systems, immaculate documentation
Full accountability for your portfolio’s performance
Commercial sharpness - clear understanding of bonus economics and retention levers
Speed and precision in communication
Proactive thinking - you anticipate player needs before they surface
Professional discretion befitting a premium, crypto-native brand

Job Responsibility

Own a defined book of high-value players with clear targets for revenue, retention, and LTV expansion
Operate as a commercial owner, every interaction has intention and impact
Build genuine relationships paired with disciplined outreach rhythms
Identify opportunities early: upsell, cross-sell, reactivation, churn rescue
Deliver tailored bonuses, promos, and bespoke experiences backed by ROI
Monitor daily player health: activity shifts, deposit behavior, risk signals, win/loss swings
Intervene at decisive moments: activation, cold streaks, hot streaks, dormancy, near-churn
Maintain clean, precise documentation of every interaction and decision

Catering & Conference Services Manager

This role presents a dynamic and rewarding opportunity for a Catering & Conferen...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field
Minimum 4–5 years of experience in hotel sales, preferably 1 year in a similar capacity with a luxury brand
A proactive and customer-oriented mind set with a proven track record of achieving sales targets and driving revenue growth in the luxury hospitality sector
Exceptional communication, negotiation, and interpersonal skills, with the ability to engage key decision-makers effectively
Effective organizational and time-management capabilities with the ability to prioritise and manage multiple accounts in a detailed manner
Strong understanding of corporate catering requirements and event workflows
Ability to work independently and collaboratively is key

Job Responsibility

Oversee a corporate catering portfolio, managing all sales stages from enquiry to contract finalisation
Drive revenue growth through targeted sales strategies and proactive client engagement
Cultivate new business opportunities while strengthening and expanding existing client relationships
Ensure timely response to enquiries, conduct site inspections, and deliver engaging client interactions
Identify and capitalise on upselling opportunities to maximise account profitability
Manage and track leads meticulously to maintain prompt follow-up and exceptional service standards
Partner with operations teams to guarantee flawless event execution and exceptional group experiences, enhancing client satisfaction
Maintain clear, proactive communication with hotel departments on VIP arrivals and special event requirements
Monitor sales performance, support forecasting and budgeting, and contribute towards achieving revenue targets

What we offer

A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence
Career growth opportunities
A strong, unique culture
Best-in-industry training
Complimentary stays at Four Seasons properties (subject to availability), with discounted meals
Paid holidays/vacation
Dental, medical, and life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in a dedicated employee restaurant

Fulltime

Vip Portfolio Manager

gamdom

Location:

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 18, 2026

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