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Vip Portfolio Manager (Latam)

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gamdom

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Job Description:

Gamdom isn’t running a typical VIP desk, we’re building a next-generation, high-touch, data-powered revenue engine. Your portfolio is one of the engines driving this system. This isn't support. This is ownership, influence, commercial impact, and the art of shaping player behavior in one of the most dynamic entertainment ecosystems on the planet.

Job Responsibility:

  • Own a defined book of high-value players with clear targets for revenue, retention, and LTV expansion
  • Operate as a commercial owner, every interaction has intention and impact
  • Build genuine relationships paired with disciplined outreach rhythms
  • Identify opportunities early: upsell, cross-sell, reactivation, churn rescue
  • Deliver tailored bonuses, promos, and bespoke experiences backed by ROI
  • Monitor daily player health: activity shifts, deposit behavior, risk signals, win/loss swings
  • Intervene at decisive moments: activation, cold streaks, hot streaks, dormancy, near-churn
  • Maintain clean, precise documentation of every interaction and decision

Requirements:

  • Full accountability for your portfolio's performance - no surprises, no excuses
  • Commercial sharpness - clear understanding of bonus economics and retention levers
  • Speed and precision in communication – VIPs expect immediacy and clarity
  • Proactive thinking - you anticipate player needs before they surface
  • Professional discretion befitting a premium, crypto-native brand
  • Ability to travel, host, and attend events with relevant clients around the world
  • A proven ability to grow a book of business with measurable results
  • Analytical instincts - comfortable interpreting player data and value drivers
  • Sales and negotiation fluency that creates player and business value
  • Cross-cultural communication skills - you adapt naturally to diverse profiles
  • Operational discipline - clean cadences, consistent systems, immaculate documentation

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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