VIP On-Site IT Support Engineer, Sopra Steria

VIP On-Site IT Support Engineer

Sopra Steria

Location:
Belgium, Flanders/Brussels

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a VIP on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. You'll be part of the Business Line DPS (Digital Platform Services) which operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms.

Job Responsibility:

Handle IT problems on-site
Respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Be the SPOC for the VIP-community
Follow-up of all issues from A to Z (until resolution)
Be available and flexible in case of incidents
On-site permanence during large events/meetings
Meeting Room support
Pro-active checks of Meeting Centers
Performing advanced software troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues)
Laptop swaps
Managing VIP service mailbox

Requirements:

Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
2-4 years of experience in providing first-line or second-line IT support
Excellent soft skills (empathy, team spirit & excellent communication skills)
Know how to handle critical situations
Able to communicate to management level (C-level)
Stress-resilient
Good written skills
Pro-active approach
Customer first mindset
Excellent knowledge of M365 applications (especially Outlook)
English, Dutch and French are required

What we offer:

Company car or mobility budget
Laptop, phone & phone subscription
Competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Flexible working arrangement

Additional Information:

Job Posted:
October 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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