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VIP On-Site IT Support Engineer

https://www.soprasteria.com Logo

Sopra Steria

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Location:
Belgium , Flanders/Brussels

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a VIP on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. You'll be part of the Business Line DPS (Digital Platform Services) which operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms.

Job Responsibility:

  • Handle IT problems on-site
  • Respond to IT requests and incident calls via phone, mail, or the IT Service Management application
  • Be the SPOC for the VIP-community
  • Follow-up of all issues from A to Z (until resolution)
  • Be available and flexible in case of incidents
  • On-site permanence during large events/meetings
  • Meeting Room support
  • Pro-active checks of Meeting Centers
  • Performing advanced software troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues)
  • Laptop swaps
  • Managing VIP service mailbox

Requirements:

  • Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
  • 2-4 years of experience in providing first-line or second-line IT support
  • Excellent soft skills (empathy, team spirit & excellent communication skills)
  • Know how to handle critical situations
  • Able to communicate to management level (C-level)
  • Stress-resilient
  • Good written skills
  • Pro-active approach
  • Customer first mindset
  • Excellent knowledge of M365 applications (especially Outlook)
  • English, Dutch and French are required
What we offer:
  • Company car or mobility budget
  • Laptop, phone & phone subscription
  • Competitive salary and indefinite contract
  • Insurance coverage, meal vouchers, eco-cheques, and more
  • Continuous learning opportunities through the Sopra Steria Academy
  • Flexible working arrangement

Additional Information:

Job Posted:
October 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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