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Receives passengers, manages flows and priorities, provides VIP service, and ensures an efficient and welcoming experience in the lounge. Aviapartner is rapidly expanding its operations at Luanda International Airport (NBJ). We are currently seeking experienced VIP Lounge Receptionists to ensure consistent, compelling, and pleasant service in welcoming our guests.
Job Responsibility:
Receive and greet VIP clients courteously and professionally
Ensure the VIP lounge is always impeccable and well-organized
Coordinate reservations and ensure all client needs are met
Provide accurate information about services available in the VIP lounge
Resolve any client issues or concerns efficiently and effectively
Requirements:
1 to 2 years of experience in customer service, hospitality, reception, or aviation
Basic knowledge of computer skills (PC, tablet, check-in systems)
Experience with VIP customer service is an advantage
Familiarity with high passenger flow environments
Intermediate level of English proficiency for communication with foreign passengers
Excellent presentation and friendliness
Clear and courteous communication
Proactivity and ability to anticipate needs
Organization and attention to detail
Ability to work under pressure, especially during peak hours
Professional demeanor and discretion when dealing with celebrities and authorities
Teamwork with Hosts and Supervisors
Nice to have:
Experience with VIP customer service is an advantage