VIP IT Support Engineer Jobs

Ergo

Location:
Ireland, Dublin city centre

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Ergo are seeking an IT Support Engineer for a permanent opportunity in Dublin city centre. The successful candidate will provide L2 onsite support to VIP users in a key Ergo Enterprise client and exceptional communication skills are vital. We need someone with strong Systems Admin (M365) and Desktop Support skills (Windows and MAC) who has worked in an ITSM / ITIL environment where urgency and service excellence are paramount. Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package.

Job Responsibility:

Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
Assigning and troubleshooting permissions, group memberships, and access issues
Installing, configuring, and updating standard and authorised software
Supporting patching processes where required, either manually or through remote tools
Preparing new equipment (imaging, asset tagging, software installation)
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems
Troubleshooting local connectivity issues
Documenting known issues, fixes, and standard procedures
Ensuring devices meet security baselines (antivirus, encryption, patching)
Captured in-scope asset information from endpoint sources such as Microsoft Intune or SCCM

Requirements:

Strong Systems Admin (M365) skills
Desktop Support skills (Windows and MAC)
Experience working in an ITSM / ITIL environment
Exceptional communication skills
Experience in some / all of the following: Management of M365 (supporting Teams, Exchange, One Drive etc.)
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Active Directory, Domain Contiders, group policies, DNS
Virtualisation technologies (VMware, Citrix)
MS stack including Azure, Intune, Defender
Desktop support – hardware troubleshooting

Nice to have:

ITIL certification
Experience with ServiceNow

What we offer:

Pension
Health insurance
25 days AL
Educational assistance

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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VIP IT Support Engineer