VIP Guest Specialist Job at Four Seasons (Toronto)

Guest Service Specialist

At the Villatel Orlando Resort, guests come for the sunshine, the smiles, and th...

Location

United States , Orlando

Salary:

14.00 - 15.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Previous experience in hospitality, guest services, or food & beverage
Friendly, approachable, and the ability to provide exceptional guest experience
Ability to handle guest concerns professionally and efficiently
Ability to work flexible hours, including weekends, evenings, and holidays

Job Responsibility

Welcome guests and help them find the perfect lounge chair or cabanas
Set up towels, umbrellas, and keep the pool deck spotless and inviting
Supply and manage guest recreational equipment, including paddles, basketballs, and towels
Coordinate hands-on activities for children, like beading, coloring, and other creative projects
Work with the food & beverage team to make sure every guest gets exactly what they want—fast and friendly
Answer questions and assist with resort amenities or activities
Keep an eye on guests’ safety and ensure everyone’s having fun responsibly
Support special events and VIP experiences as needed

Fulltime

Guest Relations Specialist

An exciting and rare opportunity has arisen for an energetic and passionate Gues...

Location

Australia , Sydney

Salary:

Not provided

Merivale

Expiration Date

Until further notice

Requirements

Experience in a similar role, ideally in VIP client servicing
Proven track record of building relationships with integrity
Experience in hospitality is preferred but not essential
Highly organized multitasker with excellent communication, planning, and prioritisation skills
Ability to manage a diverse network of clients
Availability for a range of shifts, including evenings and weekends

Job Responsibility

Collaborate closely with the Guest Relations and Reservations teams to facilitate all VIP bookings and enquiries, ensuring swift and seamless service
Support the Key Accounts and Business Development teams with reservations from their network
Assist key contacts, business partners, third-party promoters, and concierges in providing elevated experiences for their clients
Develop efficient ways of working across multiple communication platforms
Maintain trusted relationships with venue management teams to ensure a seamless guest journey and meet KPIs

What we offer

Competitive salary
Paid parental leave and flexible return to work support for new parents
Amazing discounts at 90+ venues
Career and development opportunities, learning from the best
Employee Assistance Program
Employee Referral Program

Guest Recognition Specialist & Core Supervisor

The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX...

Location

Switzerland , Geneva

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong leadership, communication, and organizational skills
Guest-centric mindset with attention to detail and confidentiality
Fluent in French and English
Flexible availability including shifts, weekends, and holidays
Experience with Opera and Golden systems preferred

Job Responsibility

Supervise and support Reservations & PBX agents to ensure efficiency, accuracy, and compliance with Four Seasons service standards
Handle guest complaints, escalations, and VIP bookings in accordance with company policy
Review and validate individual and group reservations, ensuring tasks are completed correctly
Communicate and implement new rates, packages, promotions, and procedures
Liaise with Sales, Marketing, Front Office, and operational departments to ensure seamless reservations flow
Manage travel agency commission checks and departmental manuals
Act on behalf of the Reservations Manager during absence and participate in required meetings
Maintain accurate, compliant guest profiles in Opera and Golden, following Global Data Entry Standards
Identify and flag duplicate or mismerged profiles in coordination with Corporate Guest Recognition
Manage guest essentials, preferences, subscriptions, and approval workflows

Fulltime

Vip Concierge Specialist

Overview: The VIP Concierge Specialist is responsible for guests that are identi...

Location

United States , Big Sky

Salary:

Not provided

Boyne Resorts

Expiration Date

Until further notice

Requirements

Minimum of 1-2 years of progressive hospitality experience or education
Proficient with hospitality software, computers, and technology and ability to learn new software systems and programs
Knowledge of Microsoft Office, Outlook and Excel required
Must be friendly, knowledgeable, professional and possess excellent interpersonal skills
Possess strong written and verbal communication skills, organization, detail oriented, a sense of urgency, critical thinking and planning and problem-solving skills
Candidate must maintain a drive for excellence and consistent strong performance
Must have the ability to handle multiple tasks at once and adapt to changing situations
Ability to be efficient and productive in a fast-paced environment
Motivated and a self-starter
Ability to work independently and efficiently on a flexible schedule including days/evenings/weekends/holidays

Job Responsibility

Collaborate with the Sales & Marketing Department and LCM Reservation Specialist in the interest of developing the LCM program benefits and streamline communication
Establishing benefits & amenities with various departments annually during pre-winter months
Develop unique gift basket design and products for first stay of the season
Provide reports and updates on a weekly basis to the Lodging Division, and communicate special needs for VIP guests
Maintaining professional communication in a timely manner as outlined through SalesForce
Develop thorough knowledge of the Boyne Rewards Program
Signature Collection Personal Concierge responsibilities
Work with the Concierge Manager during fall off-season
Work scheduled Concierge Desk shifts
Technical skills using the following programs: RTP, Springer-Miller, Alice, Salesforce CRM, Microsoft Office Online Version

What we offer

Free Scenic Lift Pass for you, your spouse and dependents
Free Ski Pass for you, your spouse and dependents
Discounted Golf Pass
FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
Lodging discounts for accommodation for friends and family
25% -50% off Food discount at all outlets
20%-30% off Retail discount at all outlets with additional external gear and sponsor discounts
Eligibility for affordable employee housing
Eligibility for 401k, PTO, Wellness Days, and Health benefits for you and your family

Fulltime

Guest Experience Specialist

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up ...

Location

Seychelles , Mahé Island

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School education or equivalent
Diploma or Degree in Hospitality Management or related field preferred
Minimum 2–3 years of experience in guest relations, front office, or a similar role within a luxury hospitality environment
Strong communication and interpersonal skills with a guest-centric approach
Excellent organizational and multitasking abilities
Ability to anticipate guest needs and deliver personalized service experiences
Strong problem-solving skills with the ability to handle guest concerns effectively and professionally
Proficiency in hotel systems (e.g., Opera or similar) and Microsoft Office applications
Ability to work under pressure in a fast-paced environment
Strong attention to detail and commitment to service excellence

Job Responsibility

Act as a primary point of contact for guests, ensuring all interactions are handled with professionalism, warmth, and attention to detail
Anticipate guest needs and preferences by reviewing guest profiles, history, and special requests prior to arrival
Coordinate and personalize guest experiences, including special occasions, amenities, excursions, and tailored services
Ensure all guest requests and concerns are handled promptly and efficiently, following up to ensure complete satisfaction
Collaborate closely with Front Office, Housekeeping, Food & Beverage, and other departments to deliver seamless service
Maintain accurate and detailed guest profiles, preferences, and feedback within the system
Proactively engage with guests throughout their stay to enhance their experience and identify opportunities for service recovery or personalization
Handle guest feedback and complaints with professionalism, ensuring timely resolution and escalation when necessary
Support arrival and departure experiences, including room allocations, VIP setups, and special arrangements
Promote resort services, facilities, and experiences to maximize guest engagement and satisfaction

What we offer

Competitive Salary and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Attendee Acquisition Specialist

The Attendee Acquisition Specialist plays a key role in driving strategic growth...

Location

Mexico

Salary:

Not provided

RX Global

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish, with excellent verbal and written communication skills in both languages
Strong interpersonal and conversational abilities
confident, personable, and persuasive in one-on-one interactions
Proven experience in sales, particularly in prospecting and relationship-building
marketing experience is a plus
Comfortable using (or learning) prospecting and CRM tools such as LinkedIn Sales Navigator and Salesforce
Willing and able to travel up to 30% of the time within Latin America and to the United States
Must be able to travel to United States for business purposes as required
Must be a eligible to obtain and maintain the appropriate US business travel visa
Experience in trade shows or events is an advantage, but not a requirement

Job Responsibility

Identify and build prospect lists targeting high-value attendees from Latin America
Conduct personalized outreach via phone, email, and WhatsApp to engage and recruit potential attendees, using a mix of relationship-building and sales techniques
Develop and maintain relationships with targeted customers throughout the show cycle, providing a high-touch experience
Collaborate with U.S.-based program managers to define target markets and implement attendee acquisition strategies aligned with event goals
Partner with the marketing team to coordinate outreach campaigns and leverage marketing materials, collateral, and messaging
Utilize prospecting tools (e.g., LinkedIn Sales Navigator, Salesforce, ZoomInfo) to research and manage leads effectively
Track attendee acquisition metrics and manage the pipeline across all engagement stages, reporting weekly on registration progress and goal attainment
Support data mining initiatives, including the purchase, segmentation, and management of attendee databases
Attend events, visit stores or offices, and travel across Latin America and to the U.S. (approximately 30% travel) to strengthen relationships, prospect new leads, and represent the brand
Support onsite attendee experience by coordinating registration, lounge access, special amenities, and curated programming for VIP guests

What we offer

Private Medical/Dental Plan
Savings Fund
Life Insurance
Meal/Grocery Voucher

Fulltime

Employee Relations Specialist

The purpose of this role is to support the Senior Manager Employee Relations in ...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University degree in Law, Human Resources, Social Sciences, or related fields
2–3 years’ experience in HR, Employee Relations, labor law, or social dialogue
Knowledge of Congolese labor law is a strong advantage
Excellent communication and interpersonal abilities
Good command of MS Office (Excel, Word, PowerPoint)
Solid understanding of labor relations and social climate management
Ability to work under pressure and maintain confidentiality
Strong organizational and planning skills
Team player with a proactive and solution-oriented mindset

Job Responsibility

Prepare monthly and annual Employee Relations reports and provide accurate data upon request
Support the organization of committees, commissions, and meetings with trade union representatives
Draft minutes of monthly HR and Trade Union Delegation meetings
Assist in the follow-up and management of disciplinary cases, ensuring compliance with applicable labor laws and regulations
Conduct legal monitoring by gathering and reviewing new labor laws, social security directives, and regulatory updates relevant to HR
Develop analytical reports and draft memorandums related to personnel administration, workforce management, HR communication, and the dissemination of essential labor legislation concepts
Contribute to improving working conditions and supporting initiatives that enhance employee motivation and engagement
Participate in drafting, reviewing, and updating HR policies, procedures, and company-wide guidelines
Support activities organized by the Employee Relations division, including union elections, collective bargaining, and other social processes
Assist the Senior Manager Employee Relations in interactions with the FEC, the Labor Inspectorate, the Ministry of Labor, the DGM, and other relevant authorities

What we offer

Attractive incentive programs, competitive benefits, performance bonuses, and a 13th cheque
Comprehensive retirement plans and medical assurance
Generous parental leave, including 16 weeks of maternity/parental leave, plus flexible and remote working options
Communication benefits such as a new cell phone every 2 years, airtime, and data packages

Events Executive

You will be the dedicated contact for the client throughout the planning phase, ...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills (verbal, listening, writing)
High standard of English
Confident communication style across different channels (telephone, e-mail, intermediary websites etc.)
Confident sales and planning skills
Ability to negotiate
Strong problem-solving skills
Strong organisation and time management skills in a fast-paced environment
Good with administration, processes
High level of attention to detail
Adaptable to change and evolving processes

Job Responsibility

Point of contact for customers from contract turnover through the event/group planning phase
Manages all details of event/group planning including food and beverage, meeting specifications, audio visual, room block, deposit follow up, and VIP requests
Ensures data integrity across the various booking systems
Ensure all changes to the events / groups are processed and documented
Finds solutions or makes alternative suggestions to client requests and requirement changes
Upsells during event planning to increase revenue
Prepares relevant event documentation for the client
Ensures accurate forecasting of event and group revenue
Communicates event/group details to the Operation Departments through relevant documentation and weekly meetings
Engages with hotel Operations Team to ensure client expectations will be met and exceeded

Fulltime

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VIP Guest Specialist

Job Description

Job Responsibility

Requirements

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