VIP Experience Sales Manager Job at RX Global (Riyadh)

Catering Sales Manager (Wedding Sales)

We are looking for a passionate and commercially driven Catering Sales Manager (...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor's degree or Diploma in Hospitality, Marketing, Business Administration, Events Management or a related discipline
Minimum 3 to 5 years of experience in catering sales, wedding sales, event sales or banquet sales, preferably within a luxury hotel or premium hospitality environment
Prior experience handling wedding banquets, solemnisation events, social events or luxury celebrations will be highly advantageous
Proven ability to convert enquiries into confirmed business and achieve assigned revenue targets
Strong understanding of wedding sales, banquet operations, event flow, menu planning, contract management and client servicing
A genuine passion for weddings, celebrations and creating highly personalised guest experiences
Strong commercial acumen, with the ability to balance guest expectations, revenue optimisation, package integrity and operational feasibility
Excellent communication, presentation, negotiation and interpersonal skills
Ability to engage confidently with wedding couples, parents, wedding planners, senior stakeholders and internal hotel teams
Strong attention to detail, especially in managing proposals, contracts, BEOs, timelines, preferences and special arrangements

Job Responsibility

Proactively solicit and convert wedding business through active prospecting, lead follow-up, bridal show engagement, wedding planner relationships, site inspections, email outreach and client appointments
Manage wedding enquiries from initial contact through to confirmation, ensuring timely follow-up, accurate information, persuasive proposals and strong conversion discipline
Conduct personalised consultations with wedding couples and families to understand their preferences, priorities, cultural requirements, guest profile, budget expectations and overall wedding vision
Prepare tailored wedding proposals, quotations and contracts, ensuring that each recommendation reflects the Hotel’s positioning, available venues, package inclusions, menu options and revenue objectives
Conduct compelling site inspections of the Hotel’s wedding venues, including the Four Seasons Ballroom, Crescent Ballroom, solemnisation venues, guest rooms, suites and relevant food and beverage spaces where appropriate
Build strong relationships with wedding couples, families, wedding planners, bridal partners and relevant industry contacts to generate referrals, repeat business and market advocacy
Maintain an active understanding of Singapore’s wedding market, including competitor pricing, package inclusions, venue positioning, bridal trends, auspicious dates, seasonal demand patterns and customer expectations
Drive wedding catering revenue by achieving or exceeding assigned sales targets, conversion goals and booking pace expectations
Collaborate with the Director of Catering and Conference Services on wedding sales strategy, pricing recommendations, promotional initiatives and tactical action plans to maximise wedding revenue
Partner closely with Banquet Operations, Culinary, Stewarding, Housekeeping, Front Office, Reservations, Revenue, Public Relations and other relevant departments to ensure all confirmed weddings are executed with precision and care

What we offer

A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence
Career growth opportunities
A strong, unique culture
Best-in-industry training
Complimentary stays at Four Seasons properties (subject to availability), with discounted meals
Paid holidays/vacation
Dental, medical, and life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in a dedicated employee restaurant

Fulltime

Guest Relations & Guest Experience Manager

The Guest Relations & Guest Experience Manager own the guest experience at ...At...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Track record in guest relations or guest experience at luxury outlets, across both Rooms and Food & Beverage
Emotionally intelligent — quick to read people and adapt your approach to each guest
A natural relationship-builder, equally at ease with regulars, VIPs and press
Comfortable partnering with Sales, Marketing and PR to grow the hotel’s profile
A sharp eye for detail and the judgement to fix issues before a guest ever notices
Clear, confident writing for guest correspondence, copy and team briefings
Working knowledge of UK Health & Safety, GDPR and data protection
Available to work evenings, weekends and bank holidays
Francophile

Job Responsibility

Engage with guests before, during and after their stay, building a genuine relationship with each one
Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t
Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival
Personally manage VIP arrivals, welcome cards and bespoke amenities
Own the response to complaints and service failures, resolving them during the stay wherever possible
Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it
Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR
Turn guest relationships and insight into coverage, referrals and word of mouth
Host press and VIP visits, representing the hotel as its lead ambassador
Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele

What we offer

Service charge (£9,000–£10,000 per annum, subject to business levels)
Discretionary bonus of up to 20% against KPIs
Enhanced pension scheme
Enhanced annual leave
Enhanced maternity and paternity pay
Complimentary meals while on duty
Private Bupa Health Plan
Social events and engagement programmes
Access to CODE App hospitality benefits

Fulltime

General Manager - VIP Client Center/Executive Lounge

LifeWorks is seeking a General Manager to lead a premier culinary program in an ...

Location

United States , New York

Salary:

120000.00 - 130000.00 USD / Year

Aramark UK

Expiration Date

Until further notice

Requirements

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Meaningful experience in service industry, contract services, or hospitality environment
Proven ability leading through other managers
Experience in creating and managing a department budget, financial controls and analysis
Experience crafting product sales strategies and implementing operational programs and initiatives

Job Responsibility

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave
disability coverage

Fulltime

Customer Experience Manager

At this organisation, they pride ourselves on thier unwavering commitment to qua...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in premium or luxury retail and eCommerce customer service
Comfortable working autonomously, with a high level of ownership and accountability
Previous experience managing a customer service team, with a vision for scaling the function
Confident in delivering highly personalised service to VIP clients
Background in luxury personal shopping or VIP sales is a plus
Exceptionally organised, detail-focused, and calm under pressure
A natural communicator with excellent written and verbal skills, sensitive to brand tone
Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship

Job Responsibility

Deliver exceptional customer service to a global clientele across email, phone, and digital platforms
Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care
Provide confident product knowledge and styling guidance to support sales and boost client confidence
Build and maintain long-term client relationships, ensuring a considered experience from start to finish
Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making
Ensure all communications resonate with our brand values and commitment to excellence
Collaborate with eCommerce, Retail, and other teams to create a unified customer experience
Proactively manage ongoing inquiries and orders, tracking them effectively
Share insights on customer service performance in weekly meetings and prepare structured monthly reports
Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices

Fulltime

General Manager - VIP Client Center/Executive Lounge

LifeWorks is seeking a Food Service Director to lead a premier culinary program ...

Location

United States , New York

Salary:

120000.00 - 130000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Meaningful experience in service industry, contract services, or hospitality environment
Proven ability leading through other managers
Experience in creating and managing a department budget, financial controls and analysis
Experience crafting product sales strategies and implementing operational programs and initiatives
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.

Job Responsibility

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

What we offer

medical, dental, vision, and work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Vip experience host hostess

ASM Global, the leader in privately managed public assembly facilities, has an e...

Location

United States , San Antonio

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Ability to adapt easily to the requirements and guidelines of the organization
Responsible handling of credit cards is vital
Possess pleasant personality with an enthusiastic and professional attitude
Ability to work flawlessly and effortlessly under stress and pressure
Experience in a customer service, sales, or fine dining role
Excellent communication and decision-making skills
Ability to work in areas with loud noises and crowds
Self-motivated and accountable, able to work independently and as part of a team
Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays
Must be 21+ with reliable transportation

Job Responsibility

Provide premium professional client services, hospitality, and support in the organization and management of events within the facility
Interact with Premium clients, facility staff and related personnel to assure all event needs are fulfilled
Responsible for all upgrades and all ancillary transactions at concerts and events
Welcome VIP members and guests and memorize their names
Provide excellent service to all members and Premium guests
Always be willing to help Premium members and guests with any questions or needs
Build and maintain constructive relationships and proactively anticipate guests' or members' needs
Pitch, sell and collect payment from guests for upgrades
Maintain appearance and dress according to established guidelines
Promote venue and membership program

Parttime

Vip Experience Host

ASM Global, the leader in privately managed public assembly facilities, has an e...

Location

United States , San Antonio

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Ability to adapt easily to the requirements and guidelines of the organization
Responsible handling of credit cards
Possess pleasant personality with an enthusiastic and professional attitude
Ability to work flawlessly and effortlessly under stress and pressure
Experience in a customer service, sales, or fine dining role
Excellent communication and decision-making skills
Ability to work in areas with loud noises and crowds
Self-motivated and accountable, able to work independently and as part of a team
Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays
Hospitality experience

Job Responsibility

Provide premium professional client services, hospitality, and support in the organization and management of events within the facility
Interact with Premium clients, facility staff and related personnel to assure all event needs are fulfilled
Responsible for all upgrades and all ancillary transactions at concerts and events
Welcome VIP members and guests and memorize their names
Provide excellent service to all members and Premium guests
Always be willing to help Premium members and guests with any questions or needs
Build and maintain constructive relationships and proactively anticipate guests' or members' needs
Pitch, sell and collect payment from guests for upgrades
Maintain appearance and dress according to established guidelines
Promote venue and membership program

Parttime

Wedding Sales Manager

Directs and motivates team while personally assisting in the physical set up of ...

Location

Indonesia , Jakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards
Develops and directs team to provide consistent, high quality service
Communicates performance expectations and trains staff in processes
Monitors and controls financial and administrative responsibilities including asset protection
Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard
Delegates tasks to ensure room sets are “on time” and meet Event Service Standards
Manages departmental inventories and assets including par levels and maintenance of equipment
Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers)
Ensures candy rotation on all meeting room sets (if applicable)
Establishes consistent standards for regular meeting room sets and VIP meeting room sets

Fulltime

Select Country

VIP Experience Sales Manager

Job Description

Job Responsibility

Requirements

What we offer

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