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Vip experience host hostess

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Legends Global

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Location:
United States , San Antonio

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a VIP Experience Host with ASM Global/Boeing Center at Tech Port. The VIP Experience Hosts will provide premium professional client services, hospitality, and support in the organization and management of events within the facility, while interacting with Premium clients, facility staff and related personnel to assure all event needs are fulfilled. They will also be responsible for all upgrades and all ancillary transactions at concerts and events.

Job Responsibility:

  • Provide premium professional client services, hospitality, and support in the organization and management of events within the facility
  • Interact with Premium clients, facility staff and related personnel to assure all event needs are fulfilled
  • Responsible for all upgrades and all ancillary transactions at concerts and events
  • Welcome VIP members and guests and memorize their names
  • Provide excellent service to all members and Premium guests
  • Always be willing to help Premium members and guests with any questions or needs
  • Build and maintain constructive relationships and proactively anticipate guests' or members' needs
  • Pitch, sell and collect payment from guests for upgrades
  • Maintain appearance and dress according to established guidelines
  • Promote venue and membership program
  • Complete all assigned data collection, marketing, and social media tasks per management's requests
  • Maintains the general cleanliness and orderliness of all Premium areas
  • Maintain table reservation and guest list minimums set by Management
  • Ensures guests are aware of events and supports the execution of them
  • Assists with side-work and other opening/closing procedures as directed by management
  • Reports all breakage, damage of equipment or furniture immediately to management
  • Participates in any training sessions or departmental meetings
  • Contribute to VIP satisfaction and retention
  • Works as part of a team and provides help and support to all fellow team members
  • Deal with complaints made by members and guests in efficient manner
  • Ensure VIP clients enjoy themselves throughout their visit
  • Act as usher for VIP clients to and from their seats
  • Get adequately informed about facilities inside the Center
  • Liaise with the supervisor and provide detailed report about events and activities at the end of their shift
  • Provide clients with personal attention to ensure they have the best of the amenities and satisfactions the organization has to offer

Requirements:

  • Ability to adapt easily to the requirements and guidelines of the organization
  • Responsible handling of credit cards is vital
  • Possess pleasant personality with an enthusiastic and professional attitude
  • Ability to work flawlessly and effortlessly under stress and pressure
  • Experience in a customer service, sales, or fine dining role
  • Excellent communication and decision-making skills
  • Ability to work in areas with loud noises and crowds
  • Self-motivated and accountable, able to work independently and as part of a team
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays
  • Must be 21+ with reliable transportation
  • Hospitality experience
  • Experience in a high-volume restaurant/nightclub/lounge preferred
  • Bi-lingual candidates encouraged to apply
  • Previous host or sales experience are a major plus
  • Minimum 21 years of age
  • Strong orientation to customer service and ability to work with other staff members in the facility
  • Ability to undertake and complete multiple tasks
  • Attention to detail and service oriented
  • Must be able to work independently with little or no supervision
  • Ability to speak effectively before groups of customers
  • Ability to work in both inside and outside environmental conditions
  • Maintain an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment
  • Follow oral and written instructions and communicate effectively with others in both oral and written form
  • Remain flexible and adjust to situations as they occur

Nice to have:

  • Bi-lingual candidates encouraged to apply
  • Previous host or sales experience are a major plus
  • Experience in a high-volume restaurant/nightclub/lounge preferred

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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