VIP Corporate Travel Consultant Job at Flight Centre Brand

Job Description

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Our VIP Corporate Travel Consultants will need to provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, and the reservation process from beginning to end. Candidate must have in-depth travel industry knowledge, exceptional problem-solving skills, while maintaining the highest degree of professionalism and courtesy. This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend three weeks (paid) training. The schedule for this role will include a 40-hour work week with five 8-hour shifts from 3:00 PM to 11:00 PM EST, Monday – Friday.

Job Responsibility

Deliver exceptional, personalized service to C-Suite travelers and their administrative staff
Establish strong rapport and ensure all interactions are handled with professionalism
Provide consultative support throughout the booking process
Create unique travel itineraries that meet the specific needs and expectations of high-level executives
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop a relationship with business travelers
Ensure accurate and timely completion of reservations while meeting travelers' needs
Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintaining accuracy
Stay fully informed about airline rules, regulations, tariffs, and fare requirements
Apply knowledge accurately to all travel arrangements
Provide consultative support and exceptional customer service throughout the booking process
Keep clients informed about all necessary travel documents and health requirements for their destinations
Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
Expertly manage rerouting and exchange processes
Assist with other duties as assigned
Contribute to a safe, inclusive, and accessible work environment

Requirements

3+ years of recent experience as a VIP or Executive Travel Agent
5+ years of high-end customer service experience within the travel industry
In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
A polished and professional demeanor when interacting with clients and colleagues
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
The capacity to make quick and effective decisions to resolve travel-related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process
A deep commitment to delivering exceptional customer service with a focus on client satisfaction
Comfortable and proficient in using travel booking systems and various communication tools
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
Self-motivated with the ability to work independently and manage tasks successfully
Reliable, high-speed internet connectivity required to support core job responsibilities

What we offer

Paid Time Off (up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 8 recognized holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities
Buzz Nights
Global Gathering
Career development
Volunteer Day
Diversity Day

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VIP Corporate Travel Consultant

Job Description

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