VIP Concierge

• Anticipate VIP needs and provide exceptional guest experience
• Greet VIPs warmly and ensure they feel welcomed and attended to
• Respond promptly and professionally to VIP phone and email inquiries
• Act as a liaison between VIPs and internal departments including Facilities, Security, Human Resources, Legal, National Service Garage (NSG), and others as needed
• Coordinate all VIP vehicle requests, including arranging transportation to various locations (local and out-of-state)
• Maintain VIP vehicles, including washing, fueling, registration renewal stickers, insurance cards, relocating personal items between vehicles, and assisting with luggage
• Create and execute Vehicle Loan Agreements for approved vendor drivers for events. Ensure each driver has cleared and approved MVR
• Ensure Vehicle Administration assigned parking spaces remain cleared
• coordinate temporary spaces when VIPs are driving vehicles
• Process VIP vehicles through the NSG for routine maintenance as well as MLE inspections prior to usage for events
• Develop and utilize ad hoc reports to monitor, track, and resolve accuracy-critical and time-sensitive issues at NHQ
• Manage all company vehicle accident communication with VIPs, including processing accident reports, coordinating repairs, payment, investigation updates, and damage surveys
• Support the Manager, Vehicle Administration, with VIP requests
• Assist with vehicle preparation for Leases, Department Cars, Pool Cars, and other fleet needs during slower periods
• Other duties as assigned by the Client and/or MSXI

Experience: < 6 months