Vip Concierge Specialist Job at Boyne Resorts (Big Sky)

Job Description

Overview: The VIP Concierge Specialist is responsible for guests that are identified as Loyalty Club Members which is based on recentness, frequency and monetary spend and Signature Guests who are lodging in one of our Signature properties such as the Summit Penthouses. These loyal guests are provided service by a personal concierge. The ideal candidate will have extensive knowledge of the Boyne Resorts and the community of Big Sky and Southwest Montana and Greater Yellowstone Region. Loyalty Club Members expect an elevated level of personal service before, during and after their visits to Big Sky. They expect consistency and professionalism in all communications, and it is imperative that the ideal candidate has a strong ability to create ongoing relationships with clients as well as internal departments and local business partners.

Job Responsibility

Collaborate with the Sales & Marketing Department and LCM Reservation Specialist in the interest of developing the LCM program benefits and streamline communication
Establishing benefits & amenities with various departments annually during pre-winter months
Develop unique gift basket design and products for first stay of the season
Provide reports and updates on a weekly basis to the Lodging Division, and communicate special needs for VIP guests
Maintaining professional communication in a timely manner as outlined through SalesForce
Develop thorough knowledge of the Boyne Rewards Program
Signature Collection Personal Concierge responsibilities
Work with the Concierge Manager during fall off-season
Work scheduled Concierge Desk shifts
Technical skills using the following programs: RTP, Springer-Miller, Alice, Salesforce CRM, Microsoft Office Online Version

Requirements

Minimum of 1-2 years of progressive hospitality experience or education
Proficient with hospitality software, computers, and technology and ability to learn new software systems and programs
Knowledge of Microsoft Office, Outlook and Excel required
Must be friendly, knowledgeable, professional and possess excellent interpersonal skills
Possess strong written and verbal communication skills, organization, detail oriented, a sense of urgency, critical thinking and planning and problem-solving skills
Candidate must maintain a drive for excellence and consistent strong performance
Must have the ability to handle multiple tasks at once and adapt to changing situations
Ability to be efficient and productive in a fast-paced environment
Motivated and a self-starter
Ability to work independently and efficiently on a flexible schedule including days/evenings/weekends/holidays
Ability to adapt to the seasonal booking and peak VIP seasons

What we offer

Free Scenic Lift Pass for you, your spouse and dependents
Free Ski Pass for you, your spouse and dependents
Discounted Golf Pass
FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
Lodging discounts for accommodation for friends and family
25% -50% off Food discount at all outlets
20%-30% off Retail discount at all outlets with additional external gear and sponsor discounts
Eligibility for affordable employee housing
Eligibility for 401k, PTO, Wellness Days, and Health benefits for you and your family

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Vip Concierge Specialist

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