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Vip Concierge Specialist

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Boyne Resorts

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Location:
United States , Big Sky

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Overview: The VIP Concierge Specialist is responsible for guests that are identified as Loyalty Club Members which is based on recentness, frequency and monetary spend and Signature Guests who are lodging in one of our Signature properties such as the Summit Penthouses. These loyal guests are provided service by a personal concierge. The ideal candidate will have extensive knowledge of the Boyne Resorts and the community of Big Sky and Southwest Montana and Greater Yellowstone Region. Loyalty Club Members expect an elevated level of personal service before, during and after their visits to Big Sky. They expect consistency and professionalism in all communications, and it is imperative that the ideal candidate has a strong ability to create ongoing relationships with clients as well as internal departments and local business partners.

Job Responsibility:

  • Collaborate with the Sales & Marketing Department and LCM Reservation Specialist in the interest of developing the LCM program benefits and streamline communication
  • Establishing benefits & amenities with various departments annually during pre-winter months
  • Develop unique gift basket design and products for first stay of the season
  • Provide reports and updates on a weekly basis to the Lodging Division, and communicate special needs for VIP guests
  • Maintaining professional communication in a timely manner as outlined through SalesForce
  • Develop thorough knowledge of the Boyne Rewards Program
  • Signature Collection Personal Concierge responsibilities
  • Work with the Concierge Manager during fall off-season
  • Work scheduled Concierge Desk shifts
  • Technical skills using the following programs: RTP, Springer-Miller, Alice, Salesforce CRM, Microsoft Office Online Version

Requirements:

  • Minimum of 1-2 years of progressive hospitality experience or education
  • Proficient with hospitality software, computers, and technology and ability to learn new software systems and programs
  • Knowledge of Microsoft Office, Outlook and Excel required
  • Must be friendly, knowledgeable, professional and possess excellent interpersonal skills
  • Possess strong written and verbal communication skills, organization, detail oriented, a sense of urgency, critical thinking and planning and problem-solving skills
  • Candidate must maintain a drive for excellence and consistent strong performance
  • Must have the ability to handle multiple tasks at once and adapt to changing situations
  • Ability to be efficient and productive in a fast-paced environment
  • Motivated and a self-starter
  • Ability to work independently and efficiently on a flexible schedule including days/evenings/weekends/holidays
  • Ability to adapt to the seasonal booking and peak VIP seasons
What we offer:
  • Free Scenic Lift Pass for you, your spouse and dependents
  • Free Ski Pass for you, your spouse and dependents
  • Discounted Golf Pass
  • FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
  • Lodging discounts for accommodation for friends and family
  • 25% -50% off Food discount at all outlets
  • 20%-30% off Retail discount at all outlets with additional external gear and sponsor discounts
  • Eligibility for affordable employee housing
  • Eligibility for 401k, PTO, Wellness Days, and Health benefits for you and your family

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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