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VIP Community Manager

BrandChamp

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Location:
United States

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Category:
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Salary:

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Job Description:

BrandChamp helps ecommerce brands power high-performing advocacy programs, ambassador, affiliate, influencer, and creator communities, through software plus strategy. Our VIP program is our top-tier, done-with-you service: customers get BrandChamp software paired with a dedicated Community Manager who runs strategy and day-to-day operations alongside the brand. This role is the first hire for VIP. You’ll help define what “world-class VIP delivery” looks like, then execute it every day with customers. As a VIP Community Manager, you will own a portfolio of top-tier customers and act as their strategic operator and growth owner. You will plan, launch, optimize, and scale advocacy programs with a strong bias toward execution. You’ll run calls, build content and campaigns, manage communities, monitor performance, and continuously push toward measurable ROI and program expansion over time.

Job Responsibility:

  • Lead VIP onboarding and ongoing strategy for brand advocacy programs
  • Build quarterly strategy plans and monthly/weekly execution roadmaps per customer
  • Recommend and implement tactics across ambassadors, affiliates, influencers, and creators based on what actually drives performance
  • Identify growth opportunities inside accounts (new campaigns, features, expansions, upsells)
  • Own program expansion: set growth targets with customers, propose the path to get there, and execute against it
  • Proactively surface and lead upgrade/expansion conversations when results + customer goals support it
  • Run the customer’s day-to-day program operations in BrandChamp
  • Create and manage campaigns, activities, rewards, recruitment, and communication workflows
  • Maintain brand voice and community health
  • keep participants engaged and productive
  • Coordinate with customer stakeholders to gather inputs and ship outputs fast
  • Own recurring customer calls (weekly/bi-weekly/monthly), including agenda, materials, follow-ups, and next steps
  • Confidently advise senior marketing/ecommerce leaders and earn trust quickly
  • Create or oversee creation of campaign assets (briefs, emails, community posts, landing pages, activity prompts, creator guidelines)
  • Keep customers informed with clear updates, performance insights, and action plans
  • Track program KPIs and business impact (sales, content volume/quality, engagement, referral growth, CAC efficiency, etc.)
  • Deliver simple, confident reporting that ties community activity to ROI
  • Report on growth progress vs. targets and adjust strategy to stay on track
  • Test new ideas, learn fast, and continuously improve program performance
  • Help shape our service model, SOPs, playbooks, templates, and internal training
  • Provide product feedback from the field to help BrandChamp build what VIP customers need most
  • Be a culture-setter for how we serve our highest-value customers

Requirements:

  • 3–5+ years in agency, community, or creator/ambassador marketing roles working directly with clients
  • Deep hands-on experience running ambassador, affiliate, influencer, creator, or advocacy programs for ecommerce or consumer brands
  • Strong understanding of what drives performance in community-led growth
  • A track record of creating campaigns and content that get shipped and perform, not just ideas
  • Experience navigating multiple stakeholders and high expectations
  • Client-facing excellence: you’re confident, clear, and trusted on calls
  • you can lead rooms
  • Operational horsepower: you’re organized, fast, and reliable
  • you don’t drop balls
  • Strategic judgment: you know what matters, what doesn’t, and how to focus on ROI
  • Content + campaign savvy: you can write, brief, and build content that activates communities
  • Analytical thinking: you can read program data and turn it into action
  • Ownership mentality: you don’t wait to be told, your default is “I’ve got it.”

Nice to have:

  • Prior experience as a community manager, creator manager, or influencer/affiliate lead
  • Familiarity with BrandChamp, Circle, Shopify ecosystem tools, or similar platforms
  • Experience in performance marketing or lifecycle/CRM work tied to community programs
What we offer:
  • Competitive salary (based on experience) + performance upside
  • Remote-friendly with flexible hours, focused on outcomes
  • Opportunity to grow into a lead role as VIP scales

Additional Information:

Job Posted:
February 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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