VIP Account Manager Job at gamdom

Account Manager

As an Account Manager, you will be the strategic partner and trusted advisor to ...

Location

United Kingdom , London

Salary:

30000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

2+ years in account management, promotional merchandise, or sustainability-focused sales
Strong knowledge of branding, print production, and merchandise supply chains
Familiarity with ESG principles and sustainable sourcing (desirable)
Proficient in CRM systems (Workbooks a plus), Microsoft Office, and Adobe Creative Suite
Passionate about sustainability and responsible business
Excellent communicator and natural relationship builder
Organised, detail-oriented, and calm under pressure
Confident presenter with a consultative approach
Comfortable managing multiple projects in a fast-paced environment
Fluent in English (written and spoken)

Job Responsibility

Build and nurture long-term partnerships with purpose-led clients
Advise on ESG-compliant merchandise strategies aligned with client sustainability goals
Identify growth opportunities within existing accounts and prospect for new business
Present innovative, eco-conscious product solutions that deliver brand impact
Manage the full project lifecycle: quoting, artwork approval, production, and delivery
Oversee VIP client webstores in collaboration with our digital and logistics teams
Source products from our global network of certified sustainable suppliers
Ensure all outputs meet our high standards for quality, ethics, and sustainability
Support client pitches and presentations with sustainability insights
Collaborate on marketing campaigns that showcase our environmental impact

What we offer

28 days holiday (including bank holidays)
Company pension scheme
Access to BPMA-accredited training and development
Clear progression pathways in a growing, purpose-led business
Exposure to cutting-edge ESG practises and sustainable innovation
Casual dress code and inclusive team culture
Regular team socials, quarterly dinners, and seasonal celebrations
Supportive, collaborative environment where ideas are valued

Fulltime

Senior Technical Account Manager

As a Senior Technical Account Manager (maternity leave coverage - 24 months) you...

Location

Romania , Bucharest

Salary:

Not provided

SiriusXM

Expiration Date

Until further notice

Requirements

Entrepreneurial, a self-starter
Strong organizational, process and analytical skills. Detail-oriented
Excellent interpersonal communicator (written and verbal) skills, especially in client services context
Deeply interested in the advertising technology industry
Capable of establishing a trusting relationship with the client, ultimately becoming a strategic advisor
Able to handle work in a fast-paced environment and to work with international teams
Open and flexible to execute tasks at every level
Applicants must have a good sense of humor and sound judgment
Experienced working with remote operations and R&D team a plus
Fluency in English (with a second European language a big advantage)

Job Responsibility

Manage a handful of our most strategic VIP customers, ensuring a ‘customer first’ approach to achieve adoption of AdsWizz tools and growth of our partners digital audio business
Be key in the preparation and delivery of VIP customer quarterly business reviews and ensure agreed actions are processed
Work with internal teams (support, product, engineering etc.) to ensure your VIP customers voice is heard within the AdsWizz organization
Be an expert on the AdsWizz supply side platform while understanding its unique position and the value it affords to our supply partners
Drive on-boarding of new partners including business requirement definition, technical briefing and product deployment specifications, project launch plan creation, acceptance validation and product delivery project management
Coordinate with the Sales/Business Development, Product and Operations Management, and publishers to ensure operation-readiness post-launch
Act as a point of contact for customer product and operational change management, post product delivery
Be a product liaison covering roadmap, releases, and feature requests between our product team and publishers
Monitor key technical and business metrics, share insights and analytics to partners/customers and internal stakeholders
Help facilitate various work streams from both a product and commercial perspective

What we offer

Casual & friendly working environment with opportunities to impact the company with your ideas and involvement
Technology diversity, interesting technical exposure in building the best ad-tech product on the market
Quarterly Sales Incentive plan to celebrate personal and company wins
Individual training budget to use as you like for skill improvement
Sports bonus for activities such as gym, biking, and yoga
Meal tickets card for enjoyable lunch breaks
Gift cards for special events and holidays
Days off for your birthday and special events, to recharge and enjoy your BIG moment
Private medical subscription to keep you healthy
Private Pension Fund (Pillar III) based on your years of tenure

Fulltime

VIP Account Manager

We are hiring for a VIP Account Manager in a remote, global team. You will manag...

Location

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

2+ years in VIP or account management in a crypto casino environment
strong communication, data literacy, and relationship-building skills
fluency in English
comfort with crypto customers
ability to work well remotely
ability to manage multiple accounts
ability to collaborate with cross-functional teams

Job Responsibility

Manage VIP accounts for high-value crypto casino players, building trust and delivering personalised service
coordinate bonuses and promotions to suit each player's preferences, ensuring clear communication and fair play
monitor player behaviour and activity to protect retention, engagement, and responsible gaming, escalating issues as needed
identify opportunities to deepen relationships, upsell offers, and improve overall gaming experience, in line with regulatory requirements

What we offer

Join a supportive team that values you
flexible remote work
opportunities to develop your expertise in crypto gaming
ongoing training
chance to influence the player journey for top clients and grow with the business as it scales globally

Chief Executive Officer

Our client operates within the iGaming ecosystem, specialising in high value pla...

Location

Malta

Salary:

Not provided

Abroad Internships

Expiration Date

Until further notice

Requirements

Proven senior leadership experience at CEO, Managing Director, COO, or equivalent level, ideally within iGaming or a comparable customer centric digital industry
Strong background in customer operations, CRM, and player lifecycle management, including ownership of VIP or high value customer portfolios
Demonstrated experience managing outsourced or third party service providers and operating effective governance models
Solid commercial understanding of retention economics, including key customer metrics such as lifetime value, churn, and engagement
Hands on experience with CRM platforms, customer analytics, and data driven decision making
Experience operating in regulated and multi market environments, with the ability to balance commercial performance with compliance and responsible gaming requirements
International operational exposure and experience scaling customer focused teams or loyalty programmes
Strong leadership, communication, and stakeholder management skills, with a clear customer first mindset and long term value focus

Job Responsibility

Define and execute the company’s overall strategy, with a strong emphasis on playerretention, loyalty, and lifetime value
Translate commercial objectives into clear operational plans across VIP AccountManagement and Customer Service
Act as the primary point of accountability to the Board for financial, operational, and people performance
Provide leadership during a period of organisational evolution and growth
Oversee the structure, performance, and scalability of the VIP Account Management function
Ensure each Account Manager effectively manages their assigned player portfolio with afocus on retention, reactivation, satisfaction, and loyalty
Ensure responsible gaming principles are embedded within all VIP processes
Define, monitor, and optimise KPIs including retention, churn, average revenue per user,lifetime value, and VIP engagement
Drive effective use of CRM platforms, segmentation models, incentive strategies, and personalisation
Own and manage relationships with outsourced Customer Service providers

What we offer

Competitive Compensation: You will receive a highly competitive compensation package, which includes a competitive base salary, performance bonuses, and other incentives, all reflective of your experience and contribution
Work-Life Balance: We value work-life balance and offer flexible working arrangements, recognising that achieving your best in your career requires a healthy balance between work and personal life

VIP Account Manager - Horse Racing

This is a permanent, on-site role where you will own player engagement and produ...

Location

South Africa , Johannesburg

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

10+ years’ experience in betting, gaming, or sportsbook, with predominant horse racing experience
Proven player account management or VIP relationship experience
Strong analytical, communication, and stakeholder management skills
Deep knowledge of horse racing markets, odds, and betting behaviour

Job Responsibility

Build and maintain meaningful relationships with key horse racing players
Provide insights to improve product features, promotions, and customer experience
Analyse player activity and product metrics to identify growth opportunities
Collaborate with teams to optimise horse racing offerings (pre-race and in-play)
Stay current on racing markets, events, and competitor activity

Fulltime

Personal Line Account Manager – VIP Client

We are partnering with a well-established, family-owned insurance brokerage base...

Location

Canada , Surrey

Salary:

Not provided

Aplin

Expiration Date

Until further notice

Requirements

2 or more years of experience as a Personal Line Account Manager
Level 2 license
Proficiency with Broker Management System

Job Responsibility

Manage a personal lines High Net Worth client portfolio, including auto, home, renters, and other individual insurance policies
Develop and maintain strong relationships with clients, understanding their coverage needs and providing tailored insurance solutions
Process policy applications, modifications, renewals, and claims efficiently and accurately
Educate clients on policy options, coverage details, and recommend appropriate insurance products
Collaborate with insurance carriers to obtain quotes, troubleshoot issues, and ensure seamless service delivery
Maintain up-to-date knowledge of insurance products
Proactively identify opportunities to cross-sell and upsell insurance products to enhance client coverage

What we offer

Comprehensive benefit plans
Competitive base salary and bonus
Opportunity to gain experience handling a large number of VIP clients with experienced producers

Fulltime

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
Fluent in Spanish and English (C1/C2)
Experience working with premium, high-profile, or high-value customers
Experience with CRM tools and digital communication platforms
Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
Exceptional communication and relationship-building abilities
Strong problem-solving mindset with autonomy and accountability
High attention to detail and ability to deliver premium service
Ability to multitask, prioritize, and work under pressure
Customer-centric, proactive, and solution-oriented

Job Responsibility

Act as the trusted advisor and single point of contact for VIP customers
Grow and nurture relationships to drive retention and loyalty
Deliver concierge-style, personalized support and proactive communication
Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
Anticipate customer needs and provide tailored solutions
Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
Maintain ownership of assigned accounts with timely updates and resolutions
Represent the brand with professionalism, warmth, and premium-service standards

What we offer

Competitive salary
Hybrid work model
Company-provided equipment
Major Medical Insurance
Food vouchers

Fulltime

German VIP Account Manager

As a VIP Account Manager with German, you will be responsible for developing and...

Location

Greece , Attica

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

Mandatory telesales experience
Fluent in English and German
Excellent PC literacy
Strong communication skills
Target oriented and driven by achieving goals/objectives/selling points
Drive to reach targets and overachieve on a daily basis

Job Responsibility

Conduct daily outbound calls and follow-ups to promote exclusive bonuses and cashback offers
Assist new and current players to ensure they have no blockers to enjoy our products
Reduce player churn and re-engage non active accounts
Promote our betting and gaming brands, campaigns and overall offering
Coordinate with marketing, risk and fraud, KYC and VIP departments to align promotional efforts and provide seamless player experience
Meet and exceed sales targets and performance metrics set by management
Execute reactivation plans and other campaigns to optimize customer engagement
Maintain detailed records of player interactions, campaign results and retention metrics for internal reporting

Fulltime

VIP Account Manager

gamdom

Location:

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 18, 2026

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Job Posted:
March 18, 2026