VIP Account Manager Job at Van Kaizen (Naxxar)

VIP Account Manager

Gamdom is a leading online platform in the iGaming and crypto space, offering in...

Location

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry
Strong interpersonal skills with a passion for delivering top-tier customer experiences
Exceptional organizational skills and the ability to multitask in a fast-paced environment
Familiarity with platforms like Intercom, Discord, and CRM systems is a plus
Analytical mindset with the ability to use data to drive decisions
Fluent in English
additional languages are a plus

Job Responsibility

Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met
Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email
Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement
Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players
Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences
Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience

What we offer

A dynamic and supportive work environment
Opportunities for professional growth and development
Competitive salary and performance-based incentives
The chance to work with a passionate team in an innovative industry

VIP Account Manager

Gamdom is a leading online platform in the iGaming and crypto space, offering in...

Location

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry
Strong interpersonal skills with a passion for delivering top-tier customer experiences
Exceptional organizational skills and the ability to multitask in a fast-paced environment
Familiarity with platforms like Intercom, Discord, and CRM systems is a plus
Analytical mindset with the ability to use data to drive decisions
Fluent in English
additional languages are a plus

Job Responsibility

Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met
Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email
Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement
Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players
Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences
Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience

What we offer

A dynamic and supportive work environment
Opportunities for professional growth and development
Competitive salary and performance-based incentives
The chance to work with a passionate team in an innovative industry

Fulltime

VIP Account Manager

We are hiring for a VIP Account Manager in a remote, global team. You will manag...

Location

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

2+ years in VIP or account management in a crypto casino environment
strong communication, data literacy, and relationship-building skills
fluency in English
comfort with crypto customers
ability to work well remotely
ability to manage multiple accounts
ability to collaborate with cross-functional teams

Job Responsibility

Manage VIP accounts for high-value crypto casino players, building trust and delivering personalised service
coordinate bonuses and promotions to suit each player's preferences, ensuring clear communication and fair play
monitor player behaviour and activity to protect retention, engagement, and responsible gaming, escalating issues as needed
identify opportunities to deepen relationships, upsell offers, and improve overall gaming experience, in line with regulatory requirements

What we offer

Join a supportive team that values you
flexible remote work
opportunities to develop your expertise in crypto gaming
ongoing training
chance to influence the player journey for top clients and grow with the business as it scales globally

Junior VIP Account Manager

You will join our client as a Junior VIP Account Manager, a role designed for so...

Location

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

1+ year experience managing crypto VIPs, ideally in crypto gaming or Web3 environments
Account management experience with a proven ability to deliver high-touch client service
Crypto casino or online gaming experience is highly desirable
Strong working knowledge of CRM tools, data analysis, and KPI-driven decision making
Ability to plan and execute VIP campaigns, promotions, and targeted activity that increases retention and lifetime value
Excellent communication and relationship-building skills, with a proactive, client-first approach
Comfort working remotely across time zones and collaborating with cross-functional teams
Fluent in English
additional languages are a plus

Job Responsibility

manage a portfolio of VIP players across the global crypto casino community
nurture long-term loyalty
help shape the VIP program as it grows
plan and execute VIP campaigns, promotions, and targeted activity that increases retention and lifetime value
work closely with marketing, analytics, and product partners to optimize the VIP experience and drive engagement for our most valuable players

What we offer

flexible, inclusive work culture
ongoing training
chance to grow with a global team in the crypto and Web3 space

Fulltime

Swedish Account Manager (VIP)

Our client delivers a holistic suite of services, from digital marketing and tai...

Location

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Native Swedish speaker with strong written and verbal English
2+ years of account management or client-facing experience
Understanding of the Swedish iGaming market and its regulatory landscape is a strong advantage
Confident communicator with a natural ability to build and maintain relationships
Commercially minded with a proactive, solutions-oriented approach

Job Responsibility

Serve as the main relationship owner for a portfolio of Swedish-market B2B clients
Onboard new clients
Conduct regular check-ins, business reviews, and performance discussions
Identify upsell and cross-sell opportunities
Collaborate with internal teams to resolve client needs
Monitor client KPIs and proactively address retention risks
Represent client feedback internally to help shape product development
Attend relevant industry events and trade shows as required

What we offer

remote-friendly working environment
performance-based incentives structure
dynamic, international team within a high-growth industry

German VIP Account Manager

As a VIP Account Manager with German, you will be responsible for developing and...

Location

Greece , Attica

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

Mandatory telesales experience
Fluent in English and German
Excellent PC literacy
Strong communication skills
Target oriented and driven by achieving goals/objectives/selling points
Drive to reach targets and overachieve on a daily basis

Job Responsibility

Conduct daily outbound calls and follow-ups to promote exclusive bonuses and cashback offers
Assist new and current players to ensure they have no blockers to enjoy our products
Reduce player churn and re-engage non active accounts
Promote our betting and gaming brands, campaigns and overall offering
Coordinate with marketing, risk and fraud, KYC and VIP departments to align promotional efforts and provide seamless player experience
Meet and exceed sales targets and performance metrics set by management
Execute reactivation plans and other campaigns to optimize customer engagement
Maintain detailed records of player interactions, campaign results and retention metrics for internal reporting

Fulltime

VIP Account Manager - Horse Racing

This is a permanent, on-site role where you will own player engagement and produ...

Location

South Africa , Johannesburg

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

10+ years’ experience in betting, gaming, or sportsbook, with predominant horse racing experience
Proven player account management or VIP relationship experience
Strong analytical, communication, and stakeholder management skills
Deep knowledge of horse racing markets, odds, and betting behaviour

Job Responsibility

Build and maintain meaningful relationships with key horse racing players
Provide insights to improve product features, promotions, and customer experience
Analyse player activity and product metrics to identify growth opportunities
Collaborate with teams to optimise horse racing offerings (pre-race and in-play)
Stay current on racing markets, events, and competitor activity

Fulltime

Account Manager - Front of House Services

Rapport is looking for an experienced and inspiring Account Manager to lead a hi...

Location

United Kingdom , London

Salary:

58000.00 - 63000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have strong operational and project management skills
Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
Be passionate about delivering exceptional guest service
Be adaptable, proactive, organised and solutions-focused with a positive attitude
Have excellent communication and stakeholder management skills
Be confident building relationships with clients, VIPs and internal teams

Job Responsibility

Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
Champion innovation and enhance the customer journey through feedback, insight and service optimisation
Oversee financial performance including budgets, payroll, purchasing compliance and cost management
Lead, inspire and develop management teams and ambassadors, creating a positive and high-performing culture
Support recruitment, succession planning, training and engagement initiatives across the operation
Maintain a visible, hands-on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
Support the delivery of events, activations and workplace experience initiatives
Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Contributory pension scheme
Wellness programmes
Employee Assistance Programme
Digital GP services
Learning and development opportunities
Recognition through WOW Awards
One paid volunteering day each year

Fulltime

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VIP Account Manager

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Looking for more opportunities?

VIP Account Manager

VIP Account Manager

VIP Account Manager

VIP Account Manager

Junior VIP Account Manager

Swedish Account Manager (VIP)

German VIP Account Manager

VIP Account Manager - Horse Racing

Account Manager - Front of House Services

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