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gamdom Logo gamdom · Customer Service

Vip Account Manager

· Job Posted June 29, 2026
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Job Description

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.

Job Responsibility

  • Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions
  • Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences
  • Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players
  • Analyze player behavior and performance data to identify trends and refine engagement strategies
  • Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction

Requirements

  • Experience in a customer-focused role, ideally within iGaming or online gaming
  • Strong interpersonal skills and a genuine commitment to high-quality customer service
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Familiarity with Intercom, Discord, or CRM systems is an advantage
  • An analytical mindset, with the ability to translate data into actionable strategies
  • Fluent in English
  • additional languages are a plus

Nice to have

  • Familiarity with Intercom, Discord, or CRM systems is an advantage
  • additional languages are a plus

What we offer

  • A clear path for professional growth as the VIP program expands
  • A competitive salary with performance-based incentives
  • 25 days of paid time off
  • Equipment allowance
  • The opportunity to work within a focused, experienced team in a fast-moving industry
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