CrawlJobs Logo

Video Game Customer Support Specialist

apexsystems.com Logo

Apex Systems

Location Icon

Location:
United States , Redmond

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

15.00 - 18.00 USD / Hour

Job Description:

Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support via Zendesk.

Job Responsibility:

  • Respond to Players in a high volume environment by consistently hitting the bar for both productivity and quality, as measured by handle time, quality scores, and customer feedback
  • Strong investigative skills with a focus in money related tickets (Account Takeover, Fraud, Refund abuse, etc)
  • Strong communication skills to accurately understand a customer’s problem and know when to ask for more before escalating to another team
  • Properly tag all Zendesk ticket for appropriate reporting to other management – this is business critical as incorrect tagging can result in tickets being dropped or not being reported on
  • Other areas as agreed by Apex management within position criteria if SLA is not adversely impacted

Requirements:

  • Customer Support experience at a Technology, E-Commerce, or Game Company is required
  • Previous email or online customer support experience for software
  • Experience in one or more online ticketing system. This team uses Zendesk
  • Excellent, customer-friendly, grammatically correct, and verifiable writing skills

Nice to have:

Video gaming experience strongly preferred

What we offer:
  • medical, dental, vision, life, disability, and other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with a company match after 12 months of tenure
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program and other discounts
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
  • certification discounts and other perks to associations that include CompTIA and IIBA
  • dedicated customer service team for our Consultants
  • certified Career Coach

Additional Information:

Job Posted:
January 09, 2026

Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Video Game Customer Support Specialist

Technical Specialist (Teaching Technologist)

Recognised as a technical specialist in Immersive technology, this post will con...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
emeritus.org Logo
Emeritus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current specialist knowledge and refined skills in immersive technologies, interactive and immersive media production
  • significant experience in tools for creating virtual reality and augmented reality, building virtual environments and interactions
  • Knowledge of using games engines (Unity or Unreal) to develop for Immersive projects
  • Knowledge of 360 video and 3D graphics for VR
  • 3D Animation/ Modelling and design (Maya, Blender)
  • Thorough knowledge of digital/interactive media software (e.g. DaVinci Resolve, FCP, Premiere, Touch Designer, Stornoway), and AI tools for XR creation
  • Knowledge of analogue and digital sound and spatial audio for VR and Immersive projects
  • Knowledge of Motion Capture, 3D scanning and photogrammetry
  • Detailed, current knowledge, skills and experience of XR hardware, such as Meta Quest VR headsets, mobile handsets, including system setup, troubleshooting, and maintenance, platforms like SteamVR and Oculus SDK for managing VR hardware
  • expertise with specialist equipment like 360 cameras and ambisonic microphones
Job Responsibility
Job Responsibility
  • Apply professional expertise in the design of stimulating learning solutions
  • Provide specialist guidance and support to students, staff or other technical staff in the utilisation of virtual reality, augmented reality, mixed reality, and motion capture environments, development tools, and related technologies, to enable excellent teaching and learning for all types of students
  • Use specialist experience to provide services, guidance, troubleshooting, support and training to students conducting creative immersive projects or research studies
  • Provide workshops and project support across a range of units and particular guidance will be needed as students develop blended or virtual performance and immersive pieces or need to submit sketches and show the process of design work
  • Proactively engage in academic and pastoral student support procedures, provide direct support and/or making referrals to the wider University support network as appropriate
  • Collaborate with Unit and Programme Directors in the design and delivery of teaching within labs or other teaching space(s)
  • Work with key stakeholders (e.g Unit and Programme Directors) to provide specialist solutions in the planning, design and delivery of practical teaching
  • Deliver teaching and develop physical and digital teaching resources
  • Respond independently using initiative and judgement to find solutions and take action
  • Maintain awareness of developments and changes in immersive technologies and media
  • Fulltime
Read More
Arrow Right
New

Civil Engineering Internship (Stormwater)

Are you a hard-working and dedicated college student who is looking to gain valu...
Location
Location
United States , Gwinnett; Nashville; Memphis
Salary
Salary:
Not provided
bargedesign.com Logo
Barge Design Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be pursuing a Bachelor’s degree or Master’s degree from an accredited university
  • Major: Civil Engineering
  • Current GPA of 3.0 or higher
  • You must be at least 18 years of age
Job Responsibility
Job Responsibility
  • Collaborating with team members on new ideas/innovations
  • Supporting Engineers in completing project deliverables
  • AutoCAD Civil 3D or Microstation
  • Preparation of construction documents
  • Fulltime
Read More
Arrow Right
New

Accounting Assistant

We are seeking a proactive and dependable Accounting Assistant with strong accou...
Location
Location
United States , Jenkintown, PA
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2 years of experience in administrative support roles with accounts payable responsibilities
  • Proficiency in invoice coding, processing, and reconciliation
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently
  • Excellent written and verbal communication abilities, coupled with a customer-focused approach
  • Competency in Microsoft Office Suite, including Word, Excel, and Outlook
  • familiarity with accounting software such as QuickBooks is preferred
Job Responsibility
Job Responsibility
  • Direct inquiries to appropriate team members
  • Handle daily administrative duties including filing, data entry, mail distribution, and supply ordering
  • Assist with calendar management, meeting organization, and travel coordination
  • Support accounts payable by receiving, coding, and entering invoices into the accounting system, ensuring accuracy and appropriate approval
  • Reconcile vendor statements, research and resolve invoice discrepancies, and respond to payment inquiries
  • Assist with check runs, ACH and wire payment processing, and maintain proper electronic and paper records
  • Communicate with vendors and internal departments to facilitate timely payment of invoices and resolve outstanding issues
  • Help with month-end closing activities as it relates to accounts payable
  • Prepare reports, spreadsheets, and correspondence as needed
  • Provide general support for other office staff and participate in ad-hoc projects
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
Read More
Arrow Right
New

Amazon Advertising Executive

I’m currently supporting a well-established consumer brand in the search for an ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
majorplayers.co.uk Logo
Major Players Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Familiarity with digital advertising or paid media campaigns (Amazon Ads exposure beneficial but not essential)
  • Confidence communicating with clients both in person and via video calls
  • Strong attention to detail and willingness to learn
  • Analytical mindset with an interest in data-driven decision making
  • Strong organisational and time-management skills
Job Responsibility
Job Responsibility
  • Support the creation, management, and optimisation of Sponsored Products, Sponsored Brands, and Sponsored Display campaigns
  • Assist with keyword research, search term analysis, and campaign structuring
  • Monitor campaign performance and identify optimisation opportunities
  • Support bid, budget, and targeting adjustments
  • Utilise AI-driven advertising tools to prepare performance reporting and insights
  • Host regular meetings with clients to review campaign performance and strategy
  • Stay up to date with platform developments, new opportunities, and advertising best practices
What we offer
What we offer
  • Strong long-term development opportunity within marketplace advertising
  • Client-facing exposure with real strategic involvement
  • Exposure to AI-led tools and international campaigns
  • Condensed 4½-day working week supporting work–life balance
  • Fulltime
Read More
Arrow Right
New

Fixed Asset Lead/Manager

We are looking for a detail-oriented Fixed Asset Lead/Manager to oversee the man...
Location
Location
United States , Houston
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in accounting or finance is required
  • Minimum of 5 years of experience in accounting with a focus on fixed assets and capital expenditure management
  • Strong knowledge of Oracle Fixed Assets and Projects modules is highly preferred or Sage
  • Solid understanding of accounting standards related to property, plant, and equipment (PP&E)
  • Advanced proficiency in Microsoft Excel, including pivot tables and v-lookups
  • Experience in managing multi-currency inter-company processes in a global environment
  • Exceptional analytical skills and a self-motivated approach to ensuring compliance and accuracy
  • Ability to collaborate effectively with cross-functional teams in a complex organizational structure
Job Responsibility
Job Responsibility
  • Monitor and manage all aspects of the fixed asset lifecycle, including acquisitions, depreciation, transfers, and disposals, ensuring compliance with company policies and accounting standards
  • Collaborate with finance teams to enforce consistent application of asset capitalization policies and procedures globally
  • Conduct annual physical audits of fixed assets, ensuring accurate tagging and reconciliation with the fixed asset ledger
  • Maintain the integrity of fixed asset systems, working closely with IT and local finance teams
  • Partner with FP&A and operations leadership to support the development of the global capital budget during planning cycles
  • Manage the Capital Appropriation Request process, ensuring alignment with approved budgets and company policies
  • Analyze and report on capital spending, highlighting variances and forecasting future needs to senior management
  • Provide accurate cash flow forecasts for major asset purchases and construction projects in collaboration with the treasury team
  • Prepare monthly fixed asset reports and reconcile activities with the general ledger
  • Coordinate documentation for internal and external audits related to fixed assets and capital expenditures
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • free online training
Read More
Arrow Right
New

Paid Creative Strategist

This is a rare opportunity to build and own the paid social creative engine insi...
Location
Location
United Kingdom
Salary
Salary:
50000.00 - 60000.00 GBP / Year
majorplayers.co.uk Logo
Major Players Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record producing high-performing paid social creative that delivered measurable commercial results
  • Strong understanding of how platform mechanics, formats and algorithms impact creative performance
  • Experience building and scaling structured creative testing programmes
  • Commercial awareness - confident working against CAC, ROAS and funnel metrics
  • Comfortable owning strategy and execution in a high-growth, fast-moving environment
  • Familiarity with AI-powered creative tools and production workflows
  • Experience contributing to organic social growth alongside paid activity
Job Responsibility
Job Responsibility
  • Own the end-to-end creative strategy for paid social across Meta and other emerging platforms
  • Turn audience insight, personas and propositions into scroll-stopping ad concepts
  • Build and run a structured creative testing roadmap to systematically scale winners
  • Partner closely with performance marketing to align creative testing with CAC, ROAS and revenue targets
  • Deliver high creative velocity across hooks, formats, angles and messaging variations
  • Contribute to shaping organic social voice and brand storytelling over time
  • Collaborate closely with Growth, Design, Content and Product teams to build a scalable creative function
What we offer
What we offer
  • Fully remote working with company-paid London meet-ups
  • Real ownership, build the paid social creative engine from the ground up
  • Work in a category that genuinely matters, with purpose-led leadership
  • High autonomy, high impact and the opportunity to shape a defining brand in its space
  • Clear progression as the function scales and the team grows
  • Fulltime
Read More
Arrow Right
New

Protection & Control Team Lead

Turner Lovell is recruiting for a Protection & Control Team Lead to join a growi...
Location
Location
United Kingdom
Salary
Salary:
90000.00 GBP / Year
turnerlovell.com Logo
Turner Lovell
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Electrical Engineering, Power Systems, or a related discipline
  • Minimum 8 years’ experience in delivering Protection and Control systems within the HV (11kV-400kV) sector
  • Strong knowledge of protection principles, relay coordination and fault analysis
  • Proven hands-on experience producing protection schemes and programming relays
  • Experience working with DNOs and understanding their technical standards
  • Chartered Engineer status or working toward chartership is preferred
  • Supportive leadership style, working as part of the team and providing guidance without micromanaging
Job Responsibility
Job Responsibility
  • Lead the design and coordination of Protection & Control systems up to 400kV
  • Produce protection schemes including AC/DC schematics, transformer and feeder protection, interlocking and logic diagrams
  • Calculate relay settings and carry out protection coordination and fault studies
  • Configure relay logic files and programme protection relays (ALSTOM, Schneider, Siemens SIPROTEC/DIGSI etc.)
  • Act as technical authority during FAT, commissioning and construction phases
  • Mentor and support a team of Protection Engineers
  • Allocate team resources and manage team workload effectively across projects
  • Review design outputs to ensure compliance and quality standards
  • Fulltime
Read More
Arrow Right
New

Accounting Manager

We are looking for an experienced Accounting Manager to oversee the daily functi...
Location
Location
United States , Greensboro
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in accounting or finance is required
  • A minimum of 3-5 years of accounting experience is preferred
  • Proven expertise in month-end closing processes and general ledger management
  • Strong skills in account reconciliation and preparing journal entries
  • Experience working with manufacturers or distributors is highly desirable
  • Ability to conduct financial audits and ensure compliance with regulations
  • Exceptional organizational and supervisory skills to manage multiple accounting functions
  • Proficiency in maintaining accurate and detailed financial documentation
Job Responsibility
Job Responsibility
  • Supervise accounts payable, accounts receivable, and billing operations to ensure efficiency and accuracy
  • Manage daily cash flow and oversee bank reconciliations for financial stability
  • Prepare weekly deposits and maintain inventory accounts with proper documentation
  • Update general ledger accounts and ensure the integrity of the company database
  • Generate monthly reports, including commissions and connection statistics
  • Process refunds and maintain compliance with sales tax systems
  • Assist with month-end and year-end closing activities to ensure timely reporting
  • Collaborate with external accountants for annual reviews and tax return preparation
  • Identify and implement process improvements to enhance efficiency
  • Provide support to affiliates and communicate updates on areas requiring attention or improvement
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
Read More
Arrow Right