This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support
Job Responsibility:
Provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings
Help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support
Requirements:
Ability to give accurate, personalised advice and support clients to make informed decisions
Experience carrying out detailed casework and acting on behalf of clients when needed
Strong record keeping, with case notes completed to required standards and deadlines
Commitment to keeping debt advice training up to date
Good teamwork and the ability to manage your own workload while meeting targets
Commitment to following organisational policies and procedures
Commitment to working in line with Toynbee Hall’s values: Inclusive – open-minded, transparent, collaborative
seeking fresh and alternative perspectives. Courageous – principled, ambitious, and acting with integrity. Empowering – shifting power, sharing knowledge, and enabling people to take action for themselvs
What we offer:
25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
After 2 years: +3 extra days of leave
After 3 years: +1 additional day
After 5 years: A total of 30 days annual leave
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%