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Video Debt Advisor

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360 Resourcing Solutions

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Location:
United Kingdom

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Contract Type:
Not provided

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Salary:

33450.00 GBP / Year

Job Description:

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support

Job Responsibility:

  • Provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings
  • Help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support

Requirements:

  • Ability to give accurate, personalised advice and support clients to make informed decisions
  • Experience carrying out detailed casework and acting on behalf of clients when needed
  • Strong record keeping, with case notes completed to required standards and deadlines
  • Commitment to keeping debt advice training up to date
  • Good teamwork and the ability to manage your own workload while meeting targets
  • Commitment to following organisational policies and procedures
  • Commitment to working in line with Toynbee Hall’s values: Inclusive – open-minded, transparent, collaborative
  • seeking fresh and alternative perspectives. Courageous – principled, ambitious, and acting with integrity. Empowering – shifting power, sharing knowledge, and enabling people to take action for themselvs
What we offer:
  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave
  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
  • Enhanced Sick Pay
  • Enhanced Maternity & Paternity Leave
  • Employee Eyecare Vouchers
  • Employee Assistance Programme
  • Mental Health First Aid
  • Tenancy Deposit Scheme
  • Interest-Free Season Ticket Loan
  • Cycle to Work Scheme
  • Charity Mentoring Network
  • Westfield Health Cash Plan

Additional Information:

Job Posted:
May 20, 2026

Expiration:
June 12, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
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