Video Communications Administrator

• Coordinate and assist with video conference activities utilizing the appropriate collaboration tools and services
• Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms
• Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets
• Perform various system upgrades and preventative maintenance tasks
• Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and/or obsolete equipment
• Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service
• Work directly with vendors contracted to support the video conference service line
• Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users
• Provide support that falls outside of scope when requested and as needed
• Responsible for understanding and adhering to the organizations Code of Ethical Conduct

• Bachelor's Degree or equivalent knowledge
• Typically requires 3 years of experience in video conferencing, unified communications and collaboration
• In depth working knowledge of underlying IT technology associated with programs
• Must be proficient in the use of the Microsoft Office (Excel, PowerPoint and Word) or similar products
• Basic knowledge and practical application of video conferencing technologies and protocols (H.320, H323, H.264, SIP and TIP, etc.)
• Working experience with major videoconferencing equipment such as: Codecs from Cisco, Tandberg, Polycom, Lifesize, Vidyo etc.
• Basic knowledge of MCU and control systems from Cisco, Polycom, etc.
• ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints, Gateways, MCU's, and Gatekeepers
• Ability to test, troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills
• Basic networking understanding and skills including firewall and QoS compliance with video standards
• Ability to travel
• Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb and reach above shoulders and work at heights at various times in the workday
• Must be able to lift and carry up to 50 lbs at waist height a reasonable distance
• Must be able to push/pull with 10 lbs of force
• Must have functional vision, speech and hearing
• Must be able to use hands with find manipulation when using computer keyboard

Experience in Audio Visual Solutions including: Videoconferencing, Multimedia, Distance Learning, Facility coordination or Networking systems preferred

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance