Victim Services Specialist

• Maintain a caseload of victims of alcohol and drugged driving
• Provide short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources
• Provide court accompaniment and guidance with legal, financial, and medical systems
• Work in conjunction with other Victim Services employees to provide consultation and support
• Conduct individual needs assessments on victims/survivors
• Maintain current assessment of victim’s coping and need for further referrals
• Create and implement a tailored case management action plan for victims
• May accompany victims/survivors to justice proceedings
• Provide advocacy by assisting in the protection and exertion of victims/survivors rights
• Educate others about the criminal and civil justice systems
• Conduct community needs assessments
• Analyze results to determine the development, facilitation, and implementation of appropriate victim services, programs and events
• Create and implement effective outreach strategies
• Establish and utilize a network of key individuals in the legal, medical, and social service systems
• Collect and maintain community resource information
• Recruit, screen, train, deploy, and recognize volunteers
• Maintain accurate case records, statistical information and grant reports
• May be responsible for grant writing and reporting

• Bachelor’s degree in a human services field of study (i.e. social work, psychology, sociology, criminal justice)
• Minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
• Equivalent experience that includes experience in victim advocacy and/or grief support work
• Reliable transportation to court attendance
• Flexible schedule
• Strong organizational skills
• Detail oriented
• Ability to prioritize, manage multiple projects and execute in a high-volume environment
• Excellent communication skills
• Ability to develop and convey thoughts clearly, logically and concisely both orally and in writing
• Appropriate grammar and command of the English language
• Ability to work both independently and with others
• Ability to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities
• Ability to work on a time table, meet deadlines, follow instructions and accept direction
• Strong work ethic with the ability to maintain a high activity level
• Exceptional internal and external customer service orientation
• Demonstrated computer skills including Microsoft Excel, Word and Outlook
• Familiar with entering data into on-line systems
• Basic record keeping and math skills
• Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community
• Ability to maintain workplace confidentiality and take ownership/accountability for own actions
• Demonstrated commitment, passion and compassion for the mission of MADD

Previous victim services/advocacy work with victims of impaired driving crashes

• Health, Dental, Vision
• Retirement 403(b) + employer matching
• 4 weeks accrued vacation
• 12 Paid Holidays per calendar year
• Up to 3 Floating Holidays per calendar year
• Paid Sick Time
• Modified Tuition Reimbursement
• Maternity/Paternity Leave
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
• FSA, HRA
• Employee Assistance Program