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Victim Services Specialist

United States, Pittsburgh 45000.00 USD / Year · Job Posted February 17, 2026
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Job Description

Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed.

Job Responsibility

  • Maintain a caseload of victims of alcohol and drugged driving
  • Provide short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources
  • Provide court accompaniment and guidance with legal, financial, and medical systems
  • Work in conjunction with other Victim Services employees
  • Conduct individual needs assessments
  • Maintain current assessment of victim’s coping and need for further referrals
  • Create and implement a tailored case management action plan
  • May accompany victims/survivors to justice proceedings
  • Provide advocacy
  • Conduct community needs assessments
  • Create and implement effective outreach strategies
  • Establish and utilize a network of key individuals
  • Collect and maintain community resource information
  • Recruit, screen, train, deploy, and recognize volunteers
  • Maintain accurate case records, statistical information and grant reports
  • May be responsible for grant writing and reporting
  • Assist in the oversight of Victim Impact Panel (VIP) programs

Requirements

  • Bachelor’s degree in a human services field (social work, psychology, sociology, criminal justice)
  • Minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
  • Reliable transportation to court attendance
  • Flexible schedule
  • Strong organizational skills
  • Detail oriented
  • Ability to prioritize, manage multiple projects and execute in a high-volume environment
  • Excellent communication skills
  • Ability to work both independently and with others
  • Ability to work on a time table, meet deadlines, follow instructions and accept direction
  • Strong work ethic
  • Exceptional internal and external customer service orientation
  • Demonstrated computer skills (Microsoft Excel, Word, Outlook)
  • Familiarity with entering data into on-line systems
  • Basic record keeping and math skills
  • Ability to maintain social, ethical and organizational standards
  • Ability to maintain workplace confidentiality
  • Demonstrated commitment, passion and compassion for the mission of MADD

Nice to have

Previous victim services/advocacy work with victims of impaired driving crashes is preferred

What we offer

  • Health, Dental, Vision
  • Retirement 403(b) + employer matching
  • 4 weeks accrued vacation
  • 12 Paid Holidays per calendar year
  • Up to 3 Floating Holidays per calendar year
  • Paid Sick Time
  • Modified Tuition Reimbursement
  • Maternity/Paternity Leave
  • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
  • FSA, HRA
  • Employee Assistance Program

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  • Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs
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  • Maintain current assessment of victim’s coping and need for further referrals
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Victim Services Specialist

Responsible for maintaining a caseload of victims of alcohol and drugged driving...
Location
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Salary
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madd.org Logo
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Expiration Date
Until further notice
Flip Icon
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  • Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death)
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What we offer
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  • High school diploma or equivalent
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Job Responsibility
  • Assists the Capitol Place General Manager in directing the efficient operation of the Capitol Place residential complex
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  • Assists in establishing and developing personnel, administrative, and maintenance standards
  • Assists in the preparation, review and analysis of financial statements and budgets
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  • Ensures safety of residents, guests and employees by holding safety training classes and maintaining the building security system and procedures
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  • Provides luxury, first class, personal customer service to all Capitol Place owners and residents: Bell services, Room service deliveries, Concierge “like” services
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